Sales Management

Prasad Sajja

Ph: 734-***-****

Email: acp6ce@r.postjobfree.com

I am a believer in quote made by Andre Gide "Man cannot discover new oceans unless he has the courage to lose sight of the shore." and I always follow this quote for my decisions in my career and personal life. I have over 14 years of experience leveraging in general IT Management, Project Management and Customer Relationship Management solutions with various ERP applications.

Business Analyst Skills

My analyst responsibilities consisted of providing senior management with technical and functional insight, as well as driving the implementation team and customers to the project plan.

Have achieved great success through my ability to cultivate business relationships in an organization and communicating effectively throughout all stages of a project.

The core of my professional focus has been on application deployment management and project lifecycle management in a team environment, collaborating with both clients and consulting partners to achieve business initiatives.

Have gained extensive experience working on project(s) involving the implementation of solutions following traditional SDLC Waterfall model & agile methodologies.

My responsibilities included but were not limited to writing the communication plans, training plans, deployment plans, transition plans, and conducting status meetings during all project phases.

I constructed project plans, facilitated deployment timelines, travel plans, worldwide resource coordination, and training logistics.

Demonstrated proven project and team leadership qualities through several cross- functional project implementations.

Have acquired tremendous experience on a worldwide corporate platform from both a business and technology perspective.

Applied and implemented ASAP methodologies (Project Preparation, Business Blueprint phase, and realization, Final Preparation, Go-live and Support).

Having an excellent presentation, communication and interpersonal skills.

Highly motivated team player with strong communication, organizational and analytical skills.

In process of completing PMP certification.

Proven abilities in handling account management activities SOW, building client relationships, vendor management, and delivery related activities. Major areas of expertise include the following:

Account/Engagement Management

Strategic Planning and Execution

Budgetary Planning & Control

Team Development & Leadership Grooming

Billing, Invoicing, SOW, MSA, Contract Management and Renewal.

Negotiating new billing rates during new and contract extensions.

Vendor Management

Pre-Sales Support, Customer Mining

Outsourcing & Managed Services

Business Consulting

Process & Procedures Re-engineering

Off shoring Assessment and Implementation

Six Sigma, CMM, CMMI, PCMM, ISO27001, SOC 1 & 2, Info Sec.

Technical Skills

Over 12 years of experience in Siebel applications implementation experience with Siebel 8.1.1.10/7.7.2/7.5/2000, Siebel Server Applications Administration, Workflow Manager, Siebel EIM, EAI, ICM, BI Publisher, Actuate Reports and OBIEE.

Demonstrated proven project and team leadership qualities through several cross- functional implementations of Siebel Call Center, Siebel Service, Siebel Sales and Siebel Marketing.

Having in-depth knowledge on Siebel Modules and Verticals: Sales Force Automation, Service, Call Center, Siebel ICM, eAdvisor, eService, eSales, eMarketing, ePricer, Sales and Marketing.

Have strong knowledge in Data Cleansing and Data Deduplication concepts using First Logic & SAP Data Quality.

Consulting and Managing on off-shore/near-shore support structure and advising on best practices.

Hands on experience in analyzing and optimizing Business Intelligence databases using OBIEE and Siebel Data Warehouse.

Developed complex and day-to-day reports for Siebel using BI Publisher and Actuate reporting tool.

Strong experience in developing business logic components, designing database using SQL Server and Oracle and Mapping requirements to Siebel.

Education

Masters in Global Entrepreneurship and E-Commerce, Canada.

Bachelors in Computer Science, India

Technology Expertise

Siebel Technologies

Siebel Version 6.0 through 8.1.1.10, Siebel Call Center, Siebel Sales, Siebel Marketing(Web Marketing, Email Marketing, Campaign Marketing, Events Marketing), Siebel Financial Services. Email Automation, Siebel Field Service, ICM, Siebel Server Administration, Siebel eSales, and Siebel eService.

CRM Technologies

Microsoft CRM, SalesForce.com, Sugar CRM, Sales Force Automation concept.

Reporting Tools

Oracle Business Intelligence, BI Publisher, Actuate Reports

ETL/Integration tools

Informatica, Oracle AIA, Oracle BRM

Financial Tools

Oracle E-Business Suite (Oracle Financials)

Programming Languages

Siebel VB, Siebel eScripts, Actuate VB, JavaScript, C++

Databases

Oracle 9i, SQL Server 2008

Designer Tools

iGrafix, Microsoft Visio

Management Tools

MS Project, MSOffice Suite

Operating Systems

Windows Server 2008, Windows Vista/7, Unix

ITIL Tools

Remedy, HP ALM, Service Now, Star Team

CTI Tools

Avaya IVR, Siebel CTI

Professional Experience

DaVita Healthcare Partners Inc., Los Angeles, Ca. Jan’06 – Present

Call Center and Field Service

CRM Architect/ Business Analyst/ Administrator

DaVita Inc. is the largest independent provider of dialysis services in the United States. DaVita provides dialysis services for those diagnosed with chronic kidney failure, a condition also known as chronic kidney disease (CKD). DaVita operates nearly 1235 outpatient dialysis centers located in 41 states and the District of Columbia, serving approximately 96,000 patients.

Responsibilities:

Defined inventory of components to be built and determined effort, cost and timeline for successful implementation and identified risks, issues and assumptions and present findings to client executives.

Upgrade from Siebel 7.5.3 to 7.8.2, 7.8.2 to 8.1.1.10

Architect new Siebel processes for existing Siebel users and new business groups. Such as Emergency Response, DaVita At home, Payor Contracting, KEY Empower, Email Automation.

Created inbound web service to get the Contact information from Portal application (.net).

Traveled to client sites and met with implementation teams to discuss available functionality and designed overall Siebel solution.

Have conducted Joint Application Requirements (JAR) and Joint Application Development (JAD) sessions extensively between multiple locations with a group of up to 20.

Worked as a business technical analyst creating business requirements, business processes diagrams, logical diagrams, functional designs, technical documentation, Use case analysis, gap analysis mapping matrix and organizational responsibility matrix.

Involved in end to end QA & UAT testing by writing scripts, organizing user’s sessions, and support. Also involved in creating training material and assistance for the business users about the application.

Experience in working small team and wearing different hats at various stages of the projects.

Improve Siebel Performance issues between Call Center & Data Center

Have involved in introducing idea and implementing full end to end project which introduced Siebel eService internally within the company. This move added a new business group with more than 5000 users to the existing business group and extended capabilities to better service patients.

Involved in defining Data Quality rules for implementation of SAP Data Quality tool and test end to end successfully.

Designed & Implemented new 8.1.1.10 features such as TBUI, OpenUI, Activity Plan, etc.

Worked on Web Templates to customize icons, buttons appearance and page verbiage, screen, views and links.

Environment: Siebel 8.1.1.10 Call Center, Siebel 8.0 Field Service, Siebel CTI, Cloud MDM, BI Publisher 10, Oracle Business Intelligence, Actuate Reporting Server 7.2, SQL Server 9.2.0.

Peregrine Systems, San Diego, CA July’05 – Dec’05

Sales and Marketing

Sr. Siebel Consultant

Responsibilities:

Upgrade from Siebel 6.0 to Siebel 7.7.2.3 Sales.

Involved and implemented Siebel Sales Forecasting and Siebel Marketing with Campaign Management, Email Marketing, Event Management.

Identified project risks and developed risk mitigation plans throughout all stages of the project to keep the project on budget and on time.

Coordinated implementation efforts, including Systems Testing and User Acceptance Testing, achieving customer signoff of the developed application.

Extensively Involved in Configuration of Activities, Contacts, Calendar, Management screens for U.I.

Installing the Siebel Gateway Server, Database Server, Application Servers, Siebel Report Server, Actuate Report Server, IIS and .COM Application

Migrating the Siebel SRF and Repository from one environment to other and successfully deploy to production.

Designed and Implemented Oracle Business Intelligence for Siebel users integrating with Siebel Sales.

Environment: Siebel Sales & Marketing 7.7.2.3, Siebel 6.0, Actuate Developer Bench 7.2, Actuate Reporting Server 7.2, SQL server 9.2.0, Oracle Business Intelligence.

Unisys, Blue Bell, PA Feb’04 – June’05

Sales and Marketing

Sr. Siebel Software Engineer

Responsibilities:

Siebel Sales and Marketing upgrade project from Siebel 6.0 to Siebel 7.7.2

Led team of 20 including onsite and offsite teams. Oversaw multi-site (US and India) design and build and ran review sessions with offsite at regular basis to achieve the deadlines.

Created Global Account hierarchy views, in phase of maintain enterprise accounts and their data.

Evaluating the impact for the configuration that is to be done as per the requirement of users.

Design & Develop Actuate and Siebel Analytic reports based on reporting Hierarchy, Forecasting.

Installed and configured Informatica as Data Warehousing server in the test environment for better Marketing Analysis.

Environment: Siebel Sales & Marketing (Campaign Management, List Management, Loyalty Management, Email Marketing)7.7.2, PRM, Siebel 6.0, Actuate Developer Bench 7.2, Actuate Reporting Server7.2, Siebel Sales, scripts, Oracle 9.2.0, Siebel Analytics 10.1

Burlington Northern and Santa Fe (BNSF), NY April’03 – Jan’04

Call Center, Sales and Marketing

Sr. Siebel Consultant

Responsibilities

Led team of 10 in the configuration of the application using Siebel Sales, Call Center and Marketing.

Defined inventory of components to be built and determined effort, cost and timeline for successful implementation and identified risks, issues and assumptions and present findings to client executives.

Implemented eChannal and ePricer to give users to have the opportunity to select the products.

Used Siebel Incentive Compensation Management, in writing Incentive plans.

Environment: Siebel 7.3, Siebel ICM, eChannel, ePricer, eMarketing, Actuate Reporting.

AT&T, MI June’02 – Mar’03

Call Center, Sales and Marketing

Siebel Consultant

Responsibilities:

Worked as a Team Lead for Siebel Sales, Call Center and Marketing in the team of 30.

Served as Subject Matter Expert for several international telecoms that were interested in leveraging the Siebel asset my team had created.

Led implementation and roll out at client included training team of new analysts as Siebel developers to handle later releases after my departure.

Owned all functionality pertaining to the customer ordering process, including Orders, Assets and the associated workflows.

Environment: Siebel Tools 7.0, eService, SQL Server, Informatica, Windows XP, Actuate Reporting.

Blue Cross Blue Shield, MI Oct’01 – May’02

ePharma

Siebel Consultant

Responsibilities:

Worked as a Configurator for Siebel ePharma in the team of 25 including onsite and offsite teams.

Met with clients to review completed development and incorporate feedback.

Supported user acceptance test, deployment and post production support.

Defined visibility rules-relationship based on the Organizational structure, Responsibilities and Positions.

Functional Process design of the product model.

Functional Design of Catalog Hierarchy for the Product Model design.

Functional and Technical Design of the Product Category hierarchal relationship for the model.

Complex Actuate Reports development using Actuate e. Report Developer Professional.

Designing the various Actuate schemas to integrate with the application format

Reports developed for the corporate and as well as for the Customers. Reports were produced on scheduled and On-demand basis.

Environment: Windows NT, Siebel 6.3, Siebel call center, Field Service, PL/SQL, EIM, Actuate.

Sprint, KS Feb’01 – Sep’01

Call Center, Sales and Marketing

Siebel Configuration / Developer

Responsibilities

As part of Configuration customized Siebel Call Center application as per the business requirements.

Configured and optimized the configuration (.ifb) file to run EIM server tasks.

Configured Siebel Workflow Manager for implementing various business processes.

Developed and implemented set of complicated Siebel Actuate Reports with complex of Business Components over four layers.

Designed and Configured Siebel Actuate reports.

Involved in EIM data loads

Involved in mapping the legacy data to Siebel database

Involved in loading the data from legacy systems to interface tables.

Performed data migration into Siebel database.

Environment: Windows2000, Windows NT, Siebel 2000, SQL Server 2000, Call Center, Siebel Tools Configuration, Actuate 4.0.

Marketing Plan and Sales Force Automation Mar’99 - Jan’01

Developer

This System implements marketing plan at the Individual salesmen level to headquarters. It collects the updates Information on sales; revenue associated costs and provides several reports. In addition it covers some of the major functions like product details, Advertising performance, monitoring channel sales plans & strategy, gauging competitor’s performance, market surveys and generation of respective reports. It provides following services.

Maintenance of Product details.

Maintenance of Customer

Maintenance of Business Development Executives

Maintenance of Business Development Managers

Maintenance of BDE Activities

Maintenance of Marketing Plan for Year.

Involved in the design and construction of the framework for the user interface using Java Servlets, JavaScript and HTML.

Front-end validations were made using JavaScript functions, and back-end connectivity was designed using JDBC.

Environment: Java, JavawebServer2.0, Oracle, and Windows NT.

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