Customer Service Manager

De’Jon Ellis

***** **** ****** ****** #*** Dulles, Va. 20166

Email address: **********@*****.***

Home: 571-***-****

SUMMARY OF QUALIFICATIONS

Demonstrate leadership, management, and professional communication skills. Have the technical aptitude to utilize business applications to enhance an organization’s operation. Contributions to company objectives are achieved by teamwork, individual performance and entrusted with matters requiring total confidentiality.

Skills

Microsoft Office Google Docs suite HTML POS systems

oExcel

oWord

WORK EXPERIENCE

GENEROUS GEORGE, Herndon, VA 2011 - 2015

General Manager

Managed daily operations of restaurant business and increased sales by 32% through leadership and improved management techniques, attention to detail, inventory control, and developing relationships with vendor and tour agency groups.

Directed marketing campaigns designed to grow customer base.

Created policy and procedures to recruit, and foster a team atmosphere through coaching, training, communication, and motivation.

Train service staff to completely focus on delivering a quality customer experience.

Developed rapport with customers and delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals.

Scheduled work shifts for 15 - 20 employees, cutting costs by standardizing processes and products to improve efficiency.

Monitored and purchased inventory, ensuring sufficient levels to accommodate demands.

Built a strong relations with vendors to improve operation cost for goods and services

Defined and implemented FDA-compliant food safety program and trained food handlers to maintain high standards of cleanliness, safety, and quality.

Developed expertise with computer software including Excel and Daily Sales Report (DSR).

FOAA Anesthesia Assoc. 2011 – 2011

Receptionist

Receive incoming calls.

Assisted Human Resource Department with new hire orientation

Receive and distribute incoming mail to the appropriate departments

Engineered a mail merge solution in Microsoft Excel

Created process and procedures for mail merging project

Microsoft Excel subject matter expert

COUNTRYSIDE ELEMENTARY, Sterling, VA 2007-2010

Special Education Teacher Assistant

Provided assistance and support for special needs children ages 5-8 years old within their normal classroom settings.

Submit observations to the case manager for IEP reporting.

Assist with planning, motivational and behavior strategies.

Scheduled classes through Microsoft calendar.

Research web programs to reinforce lessons being taught at grade level.

HEALTHWAYS, Sterling, VA 2006-2007

Administrative Assistant

Received applications from Specialty doctors for covered insurance programs; plus received applications nationwide from Practitioners to review required insurance coverage.

Review documentation according to HIPPA regulations.

Conducted background check and augured all doctors met state compliance requirements.

Obtained all required documentation from practitioners via phone and/or email.

Create reports of practitioners for overage renew, submit recruitment applications, and conduct follow-up calls.

Provide customer service for doctors via phone and check mail for questions or concerns regarding required insurance network coverage.

FIRST AMERICAN FIELD SERVICES, Sterling, VA 2002-2006

Office Assistant

Performed a variety of functions for a nationwide property management firm.

Conducted order processing, invoice processing, client services liaison, and distribution clerk office tasks.

Processed new work orders, reviewed approved work orders and provide worked orders for field inspection contractors for completion verification.

Received, processed, examined and submit billing accounts from contractors for work approved orders to obtain approval or denied payment.

Responsible for bringing remedy to both Government owned and homeowner client issues and concerns.

Trained new employees, responsible for Team Lead task and appointed liaison between Invoicing department and Programmers for a database launched nationwide.

GEORGE MASON CORPORATION, Herndon, VA 1999-2002

Post Closer

Reviewing all documentations from closing the mortgage loan to verify information is correct.

Verified mortgage loan meets underwriting conditions.

Submit payment letter to Mortgagees.

BFO SOLUTIONS 1998-1999

Post Closer / Shipper

Obtain mortgage file consisting of mortgage, HUD-1, all addendums, affidavits, plus flood and home insurance.

Reviewed documentation to meet all underwriting requirements.

Submit complete mortgage file to investors in the required time frame.

EDUCATION

JAMES MONROE SENIOR HIGH SCHOOL, Sepulveda, CA

1990 Graduated Diploma

WESTERN TELECOMMUNICATION TECHNOLOGY, Van Nuys, CA.

1991 Graduated Certified

December 20, 2012

Kforce Staffing & Solutions

Please accept the enclosed resume as an expression of interest in exploring employment opportunities with your company and have therefore enclosed my resume for your reference. Should you be in the market for a results-oriented professional for your firm, I would encourage you to consider my credentials.

I am adept at applying myself to a wide variety of responsibilities; I would be an ideal candidate for your consideration. I am a talented, detail-oriented professional. I take pride in my work and seek a position where I can demonstrate a capacity for professional growth coupled with a quantitative and quality performance.

I interact cordially with adults and youths. I'm dependable and work well with others, as evidenced by pass employment experiences. I am interested in this type of a stable and reputable firm where I can contribute my skills and dedication to the organization's purpose and objectives.

My work history is thoroughly outlined in my resume. I am confident that I could provide value to you and your company as a member of your team. I believe my experience and honed skills enable me to fulfill your job requirements and expectations. I would welcome the opportunity for a personal interview to further discuss my qualifications. Thank you for your consideration. Have a great day!

Respectfully Submitted

De’Jon Ellis

Resume Enclosed

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