Danielle E. Joseph

acp6ac@r.postjobfree.com

**** ****** **.

Tinton Falls, NJ

908-***-****

Objective: To obtain a growth position that will leverage my strong work ethic, supervisory and organizational capabilities.

Work History:

Criticom Monitoring Services June 2011 – September 2014

• Central Station Supervisor-Last Position Held

(Supervise and provide feedback to associates to achieve individual and department goals. Ensure resolution of escalated customer service issues. Ensure accurate associate data files, including payroll, personnel and performance. Maintain staffing and scheduling to meet operation needs, Implement policies and procedures and recommend new approaches to effect continual improvements in efficiency of the department.)

• Senior Monitoring Representative

(Manage alarm activity, Motivates operators, Supervisor the floor to ensure that all operations run correctly)

Quality Assurance Analyst

(Review, grade and develop operator calls. Develop tests and training on improving Quality Assurance)

• Trainer

(Utilized my teaching and training skills to train new employees as well as cross train other operators into different departments)

• Monitoring Operator

(High Producer Operator II, Perfect Attendance, Employee of the Month)

Five Star Leisure Park October 2007 – June 2011

• Host/Dining Room Coordinator

(Supervised and coordinated actives of dining room, Schedules dinning reservations and arranged parties and special services for diners)

• Waitress

(Take orders and serve food and beverages to guests, Ensure guests receive excellent service)

McDonald’s October 2005- October 2007

Cashier

(Handled cash and credit card transactions to Drive Thru, Front Desk customers)

Party Host

(planned and coordinated birthday parties)

Trainer

(Trained new and old employees on different departments)

Education:

Georgian Court University- BA in Communication September 2012 - 2015

Georgian Court University- Graduate School of Business January 2015- Present

Expected Graduation Year- 2016

• Lakewood High School –High School Diploma September 2005- June 2009

• Ophelia Devore School of Charm September 2005-June 2006

Internships:

Hot 97 January – May 2014

• Promotions Assistant

(Assist with Station Special Events and Sales Appearances (Retail and Community Events, Concerts, Parties). Assist with the day-to-day operation of the promotion department, including distribution of prize packages for on-air contest, clerical work and help with the execution of community service programs.

Certifications:

CPR- American Heart Association

Emergency Medical Technician- Monoc Education

Bar Tending Certificate – The Art of Bartending

Skills:

• Experience in prepping documents, scheduling and payroll.

• Call Center experience

• Excellent interpersonal, intercultural communication and verbal skills.

• Strong ability to multi-task in high paced environments.

• Basic knowledge in Photo Shop, Adobe Creative Suite, Illustrator, and InDesign and Dreamweaver, Final Cut Pro

• Knowledge in Microsoft Office, Outlook, Word, PowerPoint, Excel and Publisher.

• The ability to motivate, teach and train others.

Reference: Available on request

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