Customer Service Active Directory

SEAN AIRD

***-** ***** **. ********* ***** 404-***-**** acp69e@r.postjobfree.com

SUMMARY

Excellent communication and analytical skills, consistently resolve problems, reputation

•

for productivity, complex problem resolution and professionalism

Possess strong commitment to team environment dynamics with the ability to

•

contribute expertise and follow leadership directives at appropriate times.

• Recognized and rewarded, at each job, for consistently exceeding the highest level of

customer service.

EDUCATION

University of Phoenix

April 2011 –

March 2014 Bachelor of Science in Information Technology, with a concentration in Software

Engineering

COMPUTER SKILLS

Languages

C# HTML5 CSS3 LINQ

ADO.NET Entity Web Services JavaScript technologies

Framework 4.0

JDK 1.5

WCF ASP.NET JDK 1.7

Java Spring Framework 4

SQL - DDL SQL – DML

Software / Hardware

Windows XP to Microsoft SQL Microsoft Office Windows XP, Windows 7, Windows 8,

CBS Desktop Visio LogMeIn

Windows 7 Server 2014 Suite Windows 8.1

Visual Studio

Conversion

Windows Team Viewer

NetBeans IDE

Teller

LexisNexis Bridger Insight XG

2010, 2012, 2013

Remote Desktop

Eclipse Luna

Active Directory Zen Desk IBM AS/400

8.0.2 Connection

Sean Aird

PROFESSIONAL EXPERIENCE

Provide Tier I, II, and III Desktop / Help Desk support per contractor request

Jan 2015 – Desktop / Help Desk support Contractor, Teksystems

Current

Learn, develop, and solve real world issues using web technologies and the .NET

Sept 2014 – Entry-Level Full stack .NET developer, Multivision

Nov 2014

Utilize Software Engineering philosophies, such as the SDLC and Design patterns, to

programming platform

achieve efficient and progressive programming practices

Tier I:

April 2012 – Help Desk Lead/ Coordinator, Fidelity Bank

May 2014

Assesses situation or task, deliver the appropriate solution within a 5 minute

time-limit and follow up with client for additional support needs

Establish goals and familiarize new employee’s with Fidelity Bank IT department

Tier II:

policies, duties and expectations

Identify software & hardware issues and restore functionality at satellite

locations per request

Tier III:

Re-image computers for reuse within the corporation

Consult, collaborate, suggest and implement enhancements for IT Department

with C-level and Upper management

Create, edit, delete, and repair users in Active Directory and other programs

where needed

Gained administrator credentials and applied authorizations necessary to

resolve issues

Open, maintain, and close Fidelity Bank customer accounts

April 2010 – Personal Banker, Fidelity Bank

Resolve customer service issues and disputes

April 2012

Provide ‘Paying & Receiving Teller’ and ‘Lead Teller’ duties when needed

Motivate new and existing customers to open an assortment of accounts while deposit &

April 2006 – Paying & Receiving Teller, Fidelity Bank

April 2010

Provided Lead Teller duties when required

withdrawal services

Acquired Personal Banker’s training

Sean Aird 2

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