Manager Sales

EVELYN LEIGUE

Houston, TX

281-***-**** *******@*******.***

More than 20 years of experience in Front Office, Operations and Management positions in the hotel industry. A recognized leader in management, able to multitask, with an extensive set of skills that include planning, coordinating, and organizing. Office management. Adept at nurturing professional relationships with clients, leading to high levels of repeat clientele. Looking for a new opportunity in Houston, Texas.

Team Management/Supervision • Customer Relations/Service • Hotel Management •Problem Solving • Office Management • Process Improvement • Recruiting • Organized and multitasker • Microsoft proficient

• Bilingual: English, Spanish

PROFESSIONAL EXPERIENCE

GRAN HOTEL SANTA CRUZ, (formerly a Crowne Plaza Franchisee) Santa Cruz, Bolivia

Rooms Division Manager, 2010 - 2014

Responsible for maintaining excellent standards in Front Office, Housekeeping and maintenance.

Ensured guest rooms up to standard, monitored VIP and other check-in/out on a daily basis.

Implemented employee training programs to enforce changes in the company culture. Reinforce quality customer service, and introduce employees to new technology.

Planned and coordinated client and employee events.

Customer relations

Front Office Manager, 2000 - 2010

Accountable for the daily operations of the Front Office, Concierge and Bellstaff. Communicated and coordinated daily operations, reservations, and VIP check-ins, group check-ins and sold out dates

Supervised and trained Front Desk staff, scheduling and payroll. Handled guest complaints.

Ensured guest room rates were correct and check-out procedures were properly followed.

Followed up on room maintenance reports to ensure guest rooms were up to standard.

Followed up comments on social media, emails and website.

Maintained all front office files, guest records in neat and orderly fashion.

Sales and Marketing Manager, 1997 - 2000

Successfully planned, implemented, and executed the annual marketing and sales plans in efforts to rebrand and increase revenues.

Created travel packages designed to increase weekend revenue. Successfully negotiated group contracts, developed and sustained relationships with major clients that lasted for more than ten years.

Hired, trained, and supervised the four-person sales staff who sold rooms, events, included conventions, and corporate business.

Coordinated the annual sales budget with the General Manager, Revenue Manager and Financial Officer.

Implemented company’s first website, thereby adding online reservations to the sales effort.

Organized and participated in national and international sales blitzes and tour and travel workshops, received international FAM trips.

Responsible for creating and re-designing promotional brochures, and media packages for distribution.

Previous positions at the Warwick Post Oak, Inn on the Park and Doubletree hotels in Houston, Dallas and San Jose, Ca.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science, Hotel and Restaurant Management, University of Houston

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