AMY J. KAUFMAN

** ******* *****, **** ******, NJ 07052

Home 973-***-****, Cell 973-***-****

acp627@r.postjobfree.com

Hands on administrative professional with over 14 years of progressive experience in customer service. Has

proven high level of service in the areas of customer interaction, handling high volume of incoming calls,

problem resolution, and office scheduling/planning. Strong interpersonal and organization skills, sound

administrative and procedural judgment, as well as, a recognized talent for resolving customer satisfaction

issues. Upbeat personality with the ability to work within a team setting or independently. Comfortable in a fast

pace environment.

Medical Scheduling Customer Service Staff/Meeting Scheduling

Complaint Resolution Office Organization Receptionist Billing/Receivables

PROFESSIONAL EXPERIENCE

REGUS CORPORATION, Parsippany, New Jersey 2012-2014

Customer Service/Receptionist

• Responsible for front desk reception, greeting clients, mailing, distribution and virtual office preparation

for clients; calendar scheduling, supplies and support in office as needed.

• Primary resource in assisting clients within the center, including new office preparation.

• Contribute to revenue stream by identifying opportunities and up selling/cross selling other products and

services.

• Schedule video conference meetings via computer and assist with general administrative tasks.

ROBERT HALF STAFFING, Parsippany, New Jersey 2011-2012

Temp assignments

• Front desk receptionist responsible for multi-tasking. Handled incoming/outgoing mail, various lawyer

services, scheduling & confirming appointments for attorneys.

WYNWOOD FLORHAM PARK, Florham Park, New Jersey 2007-2011

Receptionist / Concierge

• Maintain Excel spreadsheets.

• Responsible for incoming and outgoing email or fax inquires; typing memos, reports and other

correspondences.

• Schedule and coordinate activity department events for residents and keep log of arrival and departure of

residents.

ONE CALL MEDICAL, Parsippany, New Jersey 2005-2007

Medical Scheduler/Customer Service

• Scheduled EMG, MRI, and CAT scans in Worker’s Compensation Call Center

• Effectively interfaced with adjusters and nurse case managers

• Excellent communication skills to track and follow-up on patient procedures

R.M.J. ENVIRONOMICS, Totowa, New Jersey 2004-2005

Administrative Assistant/Receptionist

• Maintained executive staff calendar and appointment schedules

• Prepared billing invoices and managed the collection of receivables

• Resolved customer satisfaction issues and maintained a centralized filing system

CUSHMAN WAKEFIELD, Roseland, New Jersey 1998-2004

Customer Service Representative/Administration

• Delivered integrated solutions to landlords, tenants and investors at Wakefield’s satellite call center

• Used problem solving skills to resolve customer service issues

• Organized incoming customer orders and entered data for purchase orders into a computerized database

EDUCATION

KEAN UNIVERSITY, Union, New Jersey

Liberal Arts Major

• Word and Excel; internet proficient. Excellent phone manners and office business etiquette.

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