Customer Service Sales
Resume:
Kim M Porter
acp622@r.postjobfree.com
I AM SEEKING A CHALLENGING POSITION IN WHICH MY ADMINISTRATIVE SKILLS AND CUSTOMER SERVICE EXPERIENCE ATTAINED WITHIN PREVIOUS ORGANIZATIONS WILL BE UTILIZED. I AM PERSONABLE, RESOURCEFUL AND SELF RELIANT, ABLE TO COPE WITH DIFFICULT SITUATIONS, PATIENT AND SYMPATHETIC WITH A STRONG SENSE OF RESPONSIBILITY. I AM PROFICIENT IN ESTABLISHING PRIORITES AND I CAN WORK INDEPENDENTLY OR AS A TEAM. I HAVE ALWAYS PERFORMED TO EMPLOYERS EXPECTATIONS AND PROVEN TO BE A VALUABLE ASSET. I HAVE STRONG INTERPERSONAL SKILLS REQUIRED TO EFFECTIVELY COMMUNICATE WITH CLIENTS, VENDORS AND CUSTOMERS.
Business Experience
Higher One Inc, New Haven CT.
September 2012-current
Permanent (Home Based) Customer Care Specialist-Level 2
Responsible for inbound customer calls from students and card holders in regards to MasterCard debit card and checking account issues.
Solve inquiries with stellar service and follow appropriate procedures to provide quality service and solutions to customers.
Performed and exceeded all goals established by the company.
I have also qualified to assist in various helper roles during our peak seasons i.e. Resolution/Claims and most recently a helper role in the Complaint Project with an extended completion date.
Stellar performance ranking of 18 out of 147 agents.
Stein Mart, Inc.
September 2011-July 2012
April 2010- February 2011
Merchandising Department - Buying Assistant-Merchandising Coordinator-(Temporary)
Assist in achieving financial objectives and merchandising procurement.
I have the ability to develop and maintain collaborative relationships with multiple levels/departments within the organization and vendor community. Demonstrate ability to communicate both verbally and in writing.
Sales goals met and exceeded by our team for February and March of 2012.
Process purchase orders, collect UPC codes build rush orders as needed.
Track sample inbound and outbound shipments.
Prepare ready-to-wear products for strategies meetings and follow to completion for selected advertised products and meet appropriate deadlines.
Company making a transition from AS400 to Oracle- RMS and I completed all training classes. I have experience with Microsoft Office –Outlook, Word, Excel software among others as needed.
Foxx Logistics, LLC - Globaltranz
February 2011-August 2011
Customer Service Representative (virtual at home)
A third party Logistics Company and Foxx Logistics for truckload quoting and scheduling.
Customer service representative for 210+ accounts.
Inbound shipment sales orders processing on Globaltranz application via a web base program www.carrierrate.com.
Dispatch shipments to selected LTL carriers, monitor daily for timely pickup and deliveries.
Set up new accounts and email introductions upon account approval.
Receive research and follow up to completion LTL carrier additional invoices i.e. additional accessorial charges or reweigh or reclass of freight on customer shipments to ensure accuracy or corrections required and follow up to completion including verification of internal invoice processing.
Assisted Sales agent/owner in maintaining customer sales revenue and maximizing earning potential with final month exceeding $120,000 in revenue.
TeleTech@home- Englewood, CO
October 2009-February 2010
Customer Care Representative –Seasonal - (CCR)
Virtual position for inbound calls for a nationwide electronics retailer. Analyze questions presented and solve the inquiries and determine the caller needs and assist as required.
Note; consistently scored high on the skill testing and maintained my position until well after the holidays when business needs decreased.
Con-way Freight, Jacksonville, Fl
May 1997 – December 2008
Staff Assistant (Region) – Administrative Assistant to Regional Operation and Sales Manager.
Responsibilities included but not limited to:
Proficient in using Microsoft office (Word, Excel, Power Point, Outlook) and other business software. CRM sales data, Concur for expense reporting, Oracle RMS, AS400.
Gathered statistical information and prepared and created a variety of routine operational reports, expense reports, daily production reports, budget items, staffing levels, product and service productivity-levels, and special projects for 16 locations. Maintained calendars and email for management personnel.
Processed mail, filing, answering phones, photocopying, typing, faxing, entering data, purchasing office supplies. Approved and processed department invoices. Planning/organizing off site operational and sales meetings and create Power Point presentations.
Administrative liaison to company internal departments and employees and customers on issues related to Human Resources, facilities, travel, scheduling, IT. This is a general description and does not encompass all job duties performed.
Reason for leaving: Company restructuring and Regional offices/positions eliminated.
Education
Chamberlain High School, Tampa, Florida, Graduate
Business Courses-Accounting- Real Estate-Property Management- CAM License (previously acquired)
Hillsborough Community College in Tampa, Florida and
Florida State College of Jacksonville. (Real Estate)
Training and Technical Competencies: I have 12+ years previous Less than Truckload (LTL) experience as a regional assistant. I have 20+ years of customer service experience, most recent as a customer care agent for a financial institution servicing colleges and university students around the country. with a recent (12/12) stellar performance ranking of 18 out of 147 agents.
I have taken a variety of courses whenever time and employment permitted. I successfully completed web based training classes for Bankers Learning and Development. I am proficient in Microsoft Word/Excel/PowerPoint and Outlook and familiar with Share point, CRM, Oracle RMS. I have excellent 10 key (14,029 KPH) and typing skills (70 wpm) in addition to all office equipment.
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