Office Manager/Executive Assistant

*** **** **** ******, ********, GA ***** 253-***-**** *************@*****.***

Elisa C. Linton

Career Overview

Resourceful, reliable office administrator with 12 years of experience providing executive-level, quality-focused, creative problem solving and goal attainment in a busy, results-driven professional environment.

Management & Computer Skills

Schedule Management: Meetings, deadlines, goals attainment, staff professional development

Problem Processing: Assessment, planning, prioritization, assignments, and resolution

Employee Management: Hiring, training, and development

Customer Service

Proficient in Microsoft Suite products, basic Quickbooks experience and most CRM software.

Core Accomplishments

Implemented a new computer CRM program, resulting in a more cost-effective service process.

Facilitated a new customer service approach based on identifying needs, quickly gaining trust, and analyzing and simplifying complex situations to resolve problems, maximizing efficiency and customer satisfaction.

Improved staff quality by recruiting and hiring better equipped individuals; successfully training employees in improved office systems, including databases, policies, and procedures; and reviewing development by focusing on minimizing errors and generating identified results.

Streamlined human resources management by establishing and implementing employee benefits, training, and termination procedures, further reinforcing staff productivity and satisfaction.

Employment History

Office Manager

The Dalenius Agency,

Tacoma, Washington

September 2002 – April 2008

Assistant to Major Accounts

Taylor Insurance,

Valdosta Georgia

April 2008 – March 2011

Office Manager

Taylor Insurance,

Valdosta, Georgia

March 2011 – current

References

Trey Taylor, CEO, Taylor Insurance Services -- 229-***-****

Thomas Dorywalski, VP of Major Accounts, Taylor Insurance Services -- 229-***-****

Ruth Dalenius, owner, The Dalenius Agency -- 253-***-****

Terri Van Der Linde, bookkeeper, Blanton & Griffin Insurance -- 954-***-****

Company Websites:

Taylor Insurance: http://taylorinsuranceservices.com/

The Dalenius Agency: http://www.farmersagent.com/rdalenius

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