Manager Customer Service
Resume:
Kevin Jenkins
Los Angeles, CA *0018
Email: ************@***.***
Mobile: 323-***-****
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Kevin is a Healthcare professional with 28 years of hands- Responsible for developing and implementing
on Physician Practice Management, Clinical, and Claims Processing, Denials Management, A/R
Operations experience. His career includes leadership Follow-up, Credit Balance and NSF check
roles in both Primary Care and Multi-Specialty Physician policies and procedures
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Group Practices. Kevin’s’ expertise includes: Revenue Responsible for developing practice budget
Cycle, Provider Billing and Collections, Patient Accounts, and providing strategic financial projections
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Managed Care, Accounts Receivable Management and Directed daily operations and managed 300+
Staff Supervision. He has a proven track record of caregivers
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consistently increasing physician office income; achieving Conducted strategic market analysis, and
significant improvements in revenue, profitability, and staff oversaw quality assurance and risk
productivity. Kevin is known to be an effective leader, management functions
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possessing high standards and a powerful drive for results Led and managed start-up non-profit
in enhancing revenue. His computer skills are excellent. organization providing nursing home and in-
He is proficient with Microsoft Office and advanced in home care for the elderly
• Directed 10 Primary Care and Multi-Specialty
Excel. Kevin has experience with various healthcare
Medical Clinics and responsible for daily
software systems, including: Athena EMR, Collector, &
operations of the medical corporation
Communicator; MediSoft and McKesson. He also has
• Increased annual revenue by marketing for
superior communication skills, and works well with both
new referrals from attorneys, insurance
physicians and staff.
companies and case managers from hospitals
• Implemented standards for billing, marketing,
Professional experience
operations, and capital development for the
Kevin’s career profile includes positions with:
medical corporation
Zion Home Care – Operations Manager
• Negotiated all managed care contracts.
Noble Community / Choice Providers Medical Group –
Managed contracts from IPA’s and all
Director of Operations
Leonard S. Marks, M.D., Inc. – Practice Manager commercial insurance companies
• Responsible for maintaining and coordinating
Cheryl Matthew Rehabilitation Services – Operations
the existing claims tracking system
Manager
• Developed an operational report, tracking
Allianz Insurance – Vocational Rehabilitation Coordinator
weekly productivity and revenue cycle
Mansour Hamza, M.D. – Practice Manager
procedures
• Supervised 10 office managers and 75
Representative examples of Kevin’s professional
employees. Responsible for staffing strategies
experience include:
• including, recruiting, interviewing, hiring and
Maximized Athena software utilization for EHR, Billing
training practice staff
& Collections and A/R follow-up in 2 different
• Directed and assessed staff productivity and
practices; Primary and Multi-Specialty care
• work performance
Supervised conversion from paper to electronic billing
• Reduced and maintained all A/R over 90-days
system on Athena software. Conversion involved
to under 70-days
5,000+ patient accounts and garnered commendation
• Implemented comprehensive tracking system
from both the software vendor and the onsite
to monitor all patients, billing and quality
accountant
• assurance
Performed comprehensive audits on all outstanding
• Responsible for banking activity and creating
patient accounts, resulting in substantial increases in
cash transaction policies and procedures
monthly collections. Responsible for billing and
• Provided a monthly budget report and
collections for all in-office lab work and biopsy
established polices to maintain cost controls for
procedures
• medical practice and research office.
Increased income consistently for 8 years, while
• Responsible for all A/R and oversaw all credit
decreasing the total delinquent balances (A/R greater
and collections activity
than 120 days) to less than 5% of total
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• Created policies and procedures for all patient
Developed and Implemented new policies and
interactions to enhance customer service and
procedures for tracking patient accounts, billing and
patient satisfaction
collections
• Developed and implemented specific procedures for
Education and certification
monitoring all collections of 30, 60, 90 day accounts
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• Bachelor of Arts – Sociology, California State
Responsible for ensuring that all contractual
University, Los Angeles, CA
adjustments were appropriately made
• Developed and implemented policies and procedures
for all Front and Back-end Revenue Cycle functions
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