Marlin Glenn Hankin Jr.

M: **** W. Schunior St Edinburg, TX 78541

P: 956-***-**** E: acp5z1@r.postjobfree.com

Multi-talented, Computer Science Graduate of The University of Texas Pan American.

Summary

5+ years’ experience interacting with customers, troubleshooting technology, and setting up

equipment. Seeking Full-time or Part-time employment

2009 - 2015: University of Texas Pan American

Education

Computer Science Graduate

● Programming experience in C++, Java, HTML, PHP, JavaScript, AJAX

● Developing and Testing in Linux and Windows Environment

● Experience in establishing teamwork and directing group projects

● Experience in generating ideas, leading projects, and influencing faculty, staff, and peers

2005 – 2009: San Benito High School

Computer Science Graduate

●

Organizations Computer Maintenance Club

● Business Professionals of America

● Association of Computer Machinery

● Alpha Lambda Delta

●

Qualifications Proficiency in Microsoft Office 2013, Visual Studio 2013, NetBeans, TeamViewer, Virtual

Box, and PuTTy

● 5+ Years in Customer Service Interactions, Retention, and Assistance

● Experience in troubleshooting and computer repair

● Generating Creative and effective solutions for customers

● Proficiency in Spanish language

Feb 2015 - Present: Best Buy

Career

Geek Squad Consultation Agent

Summary

I am assigned to and expected to be up to date with all departments in the store . I assist clients with

any and all technological problems and perform work on computers in a timely manner while also

performing rigorous functionality tests on open box items before placing them back on the floor with

our badge number. We are expected to be elite computer specialists and expert salespeople.

Providing accurate and creative solutions for all departments

Nominated and Awarded Employee of the Month

Processing sales, returns, warranties, and memberships

Diagnosing and bringing client’s devices to what they consider repaired

Maintaining up to date knowledge on all products and systems in store

Jan 2010 – Feb 2015: UTPA Office of Economics and Finance

Work-study Office Aid

I assisted faculty and staff with day to day operations and provided answer to students in need of

assistance. I answered phones and directed all students to the proper faculty member as needed or

provided face to face customer service in a timely, professional manner.

Auditing Degrees with pace and accuracy

Working with printers, scanners, and other office equipment

Handling sensitive documents in accordance to U.T. Information Security Standards

Advising and directing students and visitors

Maintaining and organizing office to highest standard of professionalism

April 2009 - Aug 2009: EchoStar-Dish Network

Technical Service Representative Stage I

I provided customers with answers to their technical and billing issues. I was required to provide

outstanding and accurate customer service to any customer, relate to the customer, and provide a

quick yet effective solution for them while maintaining a low handle time as to better assist more

customers.

Assisting customers in professional manner and providing accurate information

Using specialized software for technical troubleshooting, billing, and payments

Maintaining, monitoring, and creating Accounts

Preparing appointments and dispatching Technicians

Influencing customer retention and minimizing company losses

Contact this candidate