Customer Service Manager
Resume:
MELISSA BARNEY
*** ***** **., ******, ** ***** ■ H: 706-***-**** ■ ************@*****.***
Professional Summary
Accomplished, energetic billing manager with a solid history of achievement in medical billing.
Motivated leader with strong organizational, prioritization abilities. Areas of expertise
include accounts receivable, customer service, patient management.
Skills
Production and Processing Customer and Personal Service
Judgment and Decision Making Computers and Electronics
Time Management Critical Thinking
Experience
Concessions Supervisor, 08/2014 to Present
Aramark – Athens, Ga
Monitor food preparation methods, portion sizes, garnishing, presentation of food to ensure that
food is prepared, presented in an acceptable manner.
Investigate, resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely
preparation.
Train workers in food preparation, and in service, sanitation, safety procedures.
Control inventories of food, equipment, small ware, liquor, report shortages to designated
personnel.
Serve customers in eating places that specialize in fast service, inexpensive carry-out food.
Clean, organize eating, service, kitchen areas.
Stock service stations with items such as ice, napkins, straws.
Take food orders, relay orders to kitchens or serving counters so they can be filled.
Monitor food preparation or serving techniques to ensure that proper procedures are followed.
Perform cleaning duties such as sweeping, mopping, washing dishes, to keep equipment and
facilities sanitary.
Supervise volunteer groups that run the concession stands.
Billing Manager, 06/2009 to Present
Dr. Glynn Steven Chesser – Athens, Ga
Develop, maintain computerized record management systems to store, process data such as
personnel activities, information, to produce reports.
Verify accuracy of billing data, revise any errors.
Prepare itemized statements, bills, or invoices, record amounts due for items purchased or
services rendered.
Contact customers to obtain or relay account information.
Answer mail or telephone inquiries regarding rates, routing, or procedures.
Resolve customer complaints or answer customers' questions regarding policies, procedures.
Consult with managers or other personnel to resolve problems in areas such as equipment
performance, output quality, or work schedules.
Prepare bank deposits by compiling data from cashiers, verifying and balancing
receipts, sending cash, checks, or other forms of payment to banks.
Operate 10-key calculators, typewriters, copy machines to perform calculations, produce
documents.
Calculate, prepare, and issue bills, invoices, account statements, other financial statements
according to established procedures.
Perform general office duties such as filing, answering telephones, handling routine
correspondence.
Confer with department supervisors or other personnel to assess progress, discuss needed
changes.
Prepare itemized statements, bills, or invoices, record amounts due for items purchased or
services rendered.
Billing Clerk, 03/2008 to 06/2009
Practice Partners Inc. – Watkinsville, Ga
Receive payments, post amounts paid to customer accounts.
Answer customer questions regarding problems with their accounts.
Contact insurance companies to check on status of claims payments, write appeal leers for
denial on claims.
Operate typing, adding, calculating, or billing machines.
Contact customers to obtain or relay account information.
Operate 10-key calculators, typewriters, copy machines to perform calculations, produce
documents.
Education
Medical Office Certificate: May 2005
Lanier Tech - Winder, Ga
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