Customer Management

Janice Bridges

**** ***** ***** **; Spring, TX **38 *480-***-***** *******@*****.***

PROFESSIONAL EXPERIENCE

PRODUCTION PLANNER-Merla Wellhead Solutions, LLC Feb 2012-Jan 2015

Oversaw stock and raw materials inventory: receipt/creation of purchase orders,

invoicing, barcoding and skew; input of data in SAP and Oracle

Analyzed work flow; planned and scheduled customer orders based on materials

availability, machine capacity and constraints for production; During tenure helped

production increase by 65%

Maintained strong vendor relationships; working with vendors to communicate quality

and delivery issues

Handled customer complaints including physically visiting customer plants and

collaborating with production engineers to identify and solve issues thus reducing

customer complaints by 20% during tenure

Facilitated Root Cause Failure Analysis Investigations in regard to safety and equipment

failures

Coordinated manufacturing activities; reviewed and analyzed monthly production plan

against target volume

Lead implementation of changes to meet OSHA regulatory requirements

Spearheaded the creation and implementation to shift from replenishment to supply chain

management model

ADOPTION SPECIALIST II-TX Dept. of FPS Aug 2010-Nov 2011

Supervise and direct the work of 15 adoption support workers

Assist adoptive families with all resources and support services; screen potential adoptive

families and process paperwork

Develop and implement case plans for children; Child Assessments

Oversaw multiple ongoing cases of adoption to place children from newborn to teenagers

with appropriate and caring families who met all requirements according to regulation

Assessed children and families to determine what services were needed; conduct home

visits, provide financial and resource assistance

WORK ADVISOR III-TX Dept. of HHSC Feb. 2008-Aug 2010

During tenure maintain 93% timely filing and reporting

Perform routine eligibility determinations for social services programs

Processes, monitors, reviews, and communicates case status and changes to clients, their

families, or authorized representatives

Interviews clients, family, or authorized representatives to gather information for use in

determining benefit eligibility

Certifies program eligibility, computes benefit levels, and explain program benefits,

requirements, rights of appeal, and fair hearings to clients, their families, or authorized

representative

SENIOR COMPLIANCE ANALYST-Ditech/GMAC Mortgage Oct 2006-Sept 2007

Provide guidance / assistance to less experienced Compliance staff; 15 subordinates

Analyzed home equity and variety of consumer loans; work with LO’s in creation of

action plans to avoid future instances of non-compliance

Garnered needed information to accept or reject applications based on credit history,

financial ability to repay, loan terms/conditions and amounts of risk to bank assets

Reported progress and issues on regulatory scrutiny, asset quality improvement and best

practices for trouble assets; prepare documentation for regulatory agencies

COLLECTOR III-Wells Fargo Bank; Auto Division Feb 2003-Oct 2006

Work long-term delinquent accounts; contact by phone, mail and email where applicable

Help develop restructuring plans to assist clients in resolving delinquency and avoiding

repossession of vehicle

Perform income and credit verification, submit liens, dealer cancellation proposals, dealer

buyback or “flat cancel”

During tenure earned top 20 collection status; earned bonus 3 consecutive years

1st FIRST NATIONAL BANK OF AZ-Fraud Investigator June 1998–Feb 2003

During tenure held positions of increased leadership and responsibility due to a track

record of quickly assimilating and surpassing corporate goals as well as a willingness to

take on additional roles: Mortgage Collector III (6/98-3/00) and Loan Officer Assistant

(3/00-9/01) by absorbing requirements of bank compliance including responsibilities

under the Bank Secrecy Act, Anti-Money Laundering Compliance and Office of Foreign

Assets Control by working with state, federal, and 3rd parties in auditing assets and

financial statements.

Responsible for investigation and interviews of all parties to determine any fraud

Knowledge of laws, legal codes, legal terms, court procedures, government regulations,

executive orders, and organizational rules (Ex. Tribal council)

Professional Certified Investigator (PCI); ASIS International

EDUCATION

28 credits towards B.A. degree; 1999-2002 University of Phoenix; Phoenix, AZ

A.A. Degree, Economics 1995 Copiah Lincoln Community College, Wesson, MS

Qualifications: Logistics, Distribution, Inventory Control & Management, Material Forecasting,

Scheduling, Strategic Planning, Receiving Operations Management, Compliance/Regulations,

Employee Leadership/Team Development, Vendor Relations, Proficient in OSHA/Safety

protocols, Sales and Revenue Generation

Advanced Computer Skills: Microsoft Office Suite, SAP (Trend & Global), Oracle, AS400,

PowerPoint and ADP; 10-Key proficiency

~Reference available upon request

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