Brent L. Pack

*** **** ******, *********, ** ****3

828-***-**** acp5ok@r.postjobfree.com

ADMINISTRATIVE EXPERTISE

Human Resources/Benefits Administration / Project and Accounting Management/General Management

CREATIVE, PEAK-PERFORMING Administrative Professional with 20+years' experience executing multiple human resources, benefits administration, marketing/sales, customer service, and financial management/accounting functions in low-volume, high-volume, and start-up environments. Deliver strong and sustainable initiatives that reduce costs, spur revenue growth, and increase profit margins.

CAREER CHRONOLOGY "…clearly one of those rare people you build a business around."

General Manager~Laurel Ridge Country Club, Waynesville, NC 2014-May 2015

Managed 10 to 45 employees (some seasonal), including Golf Maintenance, Pro Shop, Tennis and Food & Beverage

Utilized Quick Books for balancing accounts and processing checks for all Accounts Payable, and Accounts Receivable for the owner’s personal assets that include 5 separate LLCs totaling more than $80 million.

Interviewed and hired employees to fill open positions and recruit temporary employees for special projects

Advised employees on insurance for their financial and familial situations

Processed paperwork with and for employees related to benefits and their work environment, including FMLA, Workers Compensation, Tax filings, and related paperwork.

Managed the construction of a new development for a retail store working with state and local officials to secure the topography maps and regulated permits.

Managed loans and rentals with values over $8 million per month.

Managed the payments from a family charitable foundation of $125,000 per year.

Oversaw all events including weddings (28+in 2014), fundraisers (20+in 2014) and special events at the club.

Developed the details of land development, including permits, golf paths, and road design and water and sewer rights for the development of lots at the country club.

Developed processes, wrote desk procedures and job descriptions for all activities performed by my direct reports.

Ensured compliance with all GAAP principles in the accounting functions, including the G/L reporting.

Accounting\Human Resources BUSINESS CONSULTANT (part-time moved to full time) 2005-2014

House Help, Asheville, NC

Utilized Quick Books for balancing accounts and processing checks for all Accounts Payable, Accounts Receivable and Payroll for employees.

Interviewed and hired employees to fill open positions and recruited temporary employees for special projects

Advised employees on insurance and retirement plans suitable for their financial and familial situations

Processed paperwork with and for employees related to benefits and their work environment, including FMLA, Workers Compensation, Tax filings, and related paperwork.

Used Excel to develop separate departmental budgets and have them roll into one master budget.

Established a solid client base in higher-income market and doubled business through innovative word-of-mouth and Internet approaches, development of new services and advertising campaigns.

Developed processes and wrote desk procedures for all activities performed by my position.

Ensured compliance with all GAAP principles in the accounting functions, including the G/L reporting.

House Manager ~Southern Appalachian Repertory theatre, Mars Hill, NC (part time) 1987–2011

House Manager- 1987 to 1992 and 2011-Interviewed and Managed 65 volunteer ushers, Processed all paperwork and orientations for volunteers to ensure that the theatre’s liability was protected..

Publicity Director – 1991-developed all advertising campaigns still in use today, letters of solicitation for funds, meetings with groups to raise money for SART, development of news releases

Box Office Manager- 1992-oversaw a successful season of individual and subscription sales

Accounting Manager ~ Walmart, Weaverville, NC & Skyland, NC 2009 – 4/2011

Oversaw the Cash Office administration of two locations of the largest retail chain in the world.

Managed and balanced the daily cash flow and daily receipts, including cash register tracking, counting of all currency, “turning” the registers for the following day’s use, monitoring effective processing of all electronic charges (Debit, EBT, credit or check conversion), prepared all deposits and ensured accuracy in tracking and reporting for all upper level management disclosures.

Reviewed cashier and Customer Service personnel performance through daily and weekly audits, ensuring compliance with Walmart policies, GAAP procedures and OSHA, DOL and local, state and federal regulations

Management Associate ~ Hertz local edition, Hendersonville, NC 2007-2008

Developed and implemented project plan to expand Asheville’s Hertz Local Edition to the Hendersonville market by opening a new location in downtown Hendersonville.

Researched the Hendersonville market to evaluate the automobile dealerships, garages, rental agencies and customers that would utilize the services of a Hertz Local Edition.

Brokered exclusive vehicle replacement contracts with the largest automobile dealerships and body shops/garages, including Hunter Associates, Boyd Pontiac, Land Rover, & Apple Tree Honda.

Retirement & FAS106 Services Manager promoted from FAS106 Manager promoted from FAS106 Administrator\Human Resources Liaison ~ NTCA\SERVICES MANAGEMENT CORP., Asheville, NC 1992–2005

A wholly owned subsidiary of NTCA (National Telecommunications Cooperative Association), formed to provide representation for national telecommunications companies. SMC administers benefit plans for employees and dependents, including Group Health, LTD, STD, Defined Benefit Plans, 401k, Section 125, Section 529, FAS106 Calculation Services, and 5 prefunding trusts for FAS106.

Consistent promotion to full authority for all payments and benefits administration for actives, retirees and terminated employees from a $1 billion trust fund. Controlled and balanced budgets for prefunding trusts totaling more than $100 million. Monitored, audited, and troubleshot benefit calculations and payments. Managed and maintained specialty software. Designed and implemented all sales and publicity for FAS106 programs. Trained, evaluated, and led a team of 8; acting supervisor of 16 as needed. Brought projects to completion prior to deadline and under budget.

Implemented the Human Resources Department in the Asheville Service Center, interviewed all applicants, processed all Human Resources paperwork, assisted the employees with their participation in all the benefit programs, including medical, dental, life, defined benefit and defined contribution plans. Developed an interactive computer-training program for 14,000 employees, with demonstrations to assist them with paperwork and providing hyperlinks to required areas for further education

Oversaw all aspects of the defined benefit and postretirement plans, including customer service to more than 14,000 participants, providing the information for completion and filing of all required forms such as 5500s, Summary of Material Modifications, Summary Plan Descriptions and Trust Valuations.

Catalyst for development of 2 unique services that captured $300,000 in annual revenues, $100 million+ in contributions and earnings for an additional 160 member companies. Researched concepts, wrote plan documents, led senior staff in development, and made successful "sales" presentations to Trustees.

Developed and oversaw the budget for the “for profit” FAS 106 programs: Calculation and Prefunding.

Assisted employees nationwide complete their benefit forms via phone and on site visits to the companies.

IT EXPERTISE:

Quick and able student of computer software and hardware

Master: Microsoft Word, Excel, PowerPoint, Publisher, Adobe Acrobat, Quickbooks, Peachtree, AS400, Internet applications

Proficient: Access, Crystal Reports, Microsoft Projects, Oracle

B.S., Business Management/English, Magna Cum Lauda ~ Erskine College, Due West, SC

Earned Full EBK Scholarship based on academics (high school valedictorian, history/English awards)

Designated Ambassador for Erskine College, President, Alpha Psi Omega. Earned highest honor (Erskine’s Alpha Psi Omega Award) at graduation, Member of Omicron Delta Kappa, Erskine Players, Sigma Tau Delta (Vice-President), Garnet Circle inductee, Business Club, Who’s Who.

Community Reinvestment:

SART: House Manager, Box Office Manager and Publicity Director (10+ years)

Liason with the United Way and Co-founder, Treasurer (5 years) of Loving Food Resources (food bank), and service in multiple charitable organizations in Madison and Buncombe counties.

Serving as teasurer of several local charities and churches, including processing and acquiring 501(c) 3 designations for them to ensure their tax exempt status.

References Available Upon Request

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