Customer Service Sales
Resume:
Daisy Harry
T: 416-***-****
E: ************@*****.***
Dear Sir or Madam,
I am pleased to be applying for the position within your organization.
As an accomplished professional with many years of experience within the Customer Service and Retail sector my demonstrated success have always been achieved through building focused experience in the areas of strong communication, relationship management and working well both independently and collectively within a team. Combined with strong logistical, time, work management skills and strong aptitude for learning new technical skills as required being proactive when problem solving.
With applied and demonstrated successes during my tenure at HBC, more recently assisting to operate one of the largest stores in the GTA with annual revenues of 10.5M. I have always maintained a proactive manner with exceptional customer rapport and service. In turn, I have always exceeded set measurements / KPI and have consistently been recognized for my successes to include monetary, points and customer service recognition.
Collective with an entrepreneurial drive and self-driven, I have always been able to ensure 100% customer satisfaction and retention regularly seeing the same customers on a weekly basis. Having been strategic in at a store level in assisting with Sales and Marketing campaigns, Cash Administration and HR requirements.
It will be a pleasure to speak with you further in arranging an interview to discuss the position and my credentials in greater brevity. Thank you for your time and consideration.
Sincerely,
Daisy Harry.
Encl.
Daisy Harry
34 Beacon Road, Toronto, ON. M1P 1G7
T: 416-***-**** / E: ************@*****.***
Objective & Skills
A tenured Customer Service and Retail professional, seeking a position in the areas of office administration or retail. While utilizing my diverse experience and skill set, I hope to further my career while making a valuable contribution.
Extensive experience within Retail sector, customer service
25-50% key holder responsibilities.
Experienced with Microsoft Office, Adobe and Internet skills.
2008 to 2014 recognized as #1 store associate out of 25.
Recognized for $500 to $700 monthly in Fraud/Loss Prevention.
Supervisory experience including assessing, delegation.
Proactive workflow management skills and self-driven training.
Responsible for training, coaching for sales improvement
Congenial manner working individually or within a team.
Analytical, proactive manner emphasized on customer service.
Impeccable time management and workload abilities.
Superior Customer Service dispute and satisfaction resolution.
Experience
2008-2014 HBC Home Outfitters
Supervisor Cash Office / Human Resources Admin
Assisted to increase sales by 25% at one of the busiest stores in Toronto.
Supervised sales, marketing strategies.
Coached associates for sales improvements, credit and total guard.
Conducted interviews, new hire orientation and register in HRIS system.
Scheduled staff according to payroll budget on a weekly basis.
Managed the entire store at times in absence of store manager.
Conduct Loss Prevention, Health & Safety and Family Forum meetings.
Organizing and updating incoming and outgoing merchandise invoices.
Inventory maintenance.
Filing and records management per HBC requirements.
Responsible for store revenue and expenses, daily deposits.
HBC Designer Depot - 2005-2008
Lead Cashier & Jewellery Supervisor
50% Key holder responsibilities.
Coached associates on sales, customer service and credit targets.
Managed store in absence of store manager.
Health and Safety Chairman.
Conducting orientation for new hires.
Meeting deadlines as per HBC policies.
Maintaining efficiency of the cash being incurred for auditing purposes
Prepared daily bank deposits.
Assisted with daily scheduling based on payroll budget.
HBC Zellers - 2005
Cashier
Promoted HBC credit card and sales.
Met and exceeded all daily, weekly and monthly KPI’s
Processing returns and resolving customer issues
Creating HBC rewards profiles, updating HBC rewards points.
Coaching associates on how to meet credit and sales target.
Training new hires on HBC POS system.
Managing all switchboard duties.
Updating all communication boards
Assist Human resource manager with daily procedures
Education
2005 – 2014 HBC Courses
Monthly online employee courses - Focus on retail, customer service, sales, merchandising.
1982 Mars Secondary School - Guyana
Canadian Equivalent - OAC Grade 13 Diploma
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