Irene Rivera, MHA

**** ***** ***** ******, ************, FL 32043 904-***-**** acp5ih@r.postjobfree.com

May24, 2015

Dear Hiring Manager,

I am extremely interested and exceptionally qualified for the open position with your organization. I believe you will agree that I am the ideal candidate after you review my credentials which meet all of the requirements as outlined on my enclosed resume.

My background includes 26 years of Navy experience in Personnel Management, and Leadership with a Bachelors degree in Organizational Management. I possess expertise with implementing administrative program policies, directives, and standard operating procedures. My competencies include a rare blend of detail-oriented analytical skills, technological acumen and leadership capabilities coupled with bilingual fluent proficiency in both Spanish and English.

I have been able to complete complex tasks with strict deadlines under high-stakes conditions and have developed outstanding skills in prioritizing, leadership, decision-making and time management. I possess outstanding interpersonal and communication skills with high-level strategic thinking and planning, that nurtures long-lasting patient and colleague relationships. Throughout my professional and educational experiences, I have been able to acquire the broad skill-set and dedicated work ethic required to contribute to this position successfully.

If given the opportunity, I will contribute to ensuring effective departmental communications, and successfully accomplish the independent job requirements.

I am enormously interested in this position and welcome the opportunity to have a personal meeting to further discuss my candidacy. In the meantime, please feel free to contact me directly at 904-***-****, or e-mail at acp5ih@r.postjobfree.com. Thank you for your time and consideration. An opportunity to discuss why I feel that I am best suited for this position would be deeply appreciated and I can make myself available for an interview at your earliest convenience.

Yours Truly,

Irene Rivera

MANAGEMENT PROFESSIONAL

“Passionate about the application of Administration & Personnel Management for quality service”

Detail-oriented, Healthcare & Management Professional with 26 years of extensive experience concerning Administration, Personnel Management and Leadership. Dedicated, solution-focused provider with specialized and transferrable skills. Possesses a Masters degree in Healthcare Administration with creative & analytical problem solving ability that completes projects with strict deadlines. Maintains exceptional bilingual written & verbal communication skills. Unquestionable integrity & work ethic with passion for the healthcare system and interested in obtaining a challenging healthcare position with escalating responsibilities.

Areas of Expertise

HealthCare Administration

Organizational Management

Personnel Management

Leadership & Supervision

Administration & Analysis

Research & Document Management

Selected Career Highlights

26 years of service in the US Navy concerning Administration, Personnel Management & Leadership

Retired Senior Chief Hospital Corpsman

Completed full-time B.A. & M.H.A. degrees consecutively (08-12) Management & HealthCare Administration

Express highly organized, detail-oriented & determined work ethic throughout entire career

Developed and implemented Healthcare program policies, directives & standard operating procedures

Language Proficiency

Ø Bilingual fluent proficiency with speaking, writing & proofreading skills in English & Spanish

Technical Expertise Professional Experience

CLAY COUNTY SCHOOL DISTRICT JANUARY 2015 – CURRENT

Substitute Teacher

Fulfill both short- and long-term substitute assignments across all subject areas, effectively teaching students of varied academic/age levels (grades K-12) and diverse cultural backgrounds. Instruct classes of as many as 24 students; communicate with teachers, administrators and parents; and build a positive rapport with students

As an experienced substitute teacher, i bring flexibility and versatility to my work, with the ability to pick up material from anywhere and motivate classes towards success.

FLORIDA GURADIAN AD LITEM VOLUNTEER RECRUITER, Jacksonville, FL FEBRUARY 2014-AUG 2014

Volunteer Recruiter - (worked directly under Circuit Director Melinda Brown 904-***-****)

• Provided the highest level of volunteer recruiting and community outreach services to the Guardian ad Litem

(GAL) Program in the Fourth Judicial Circuit. As the Volunteer Recruiter, I marketed the GAL Program in order

to recruit qualified, potential volunteer child advocates. Incumbents assigned to this class work collaboratively

with the Circuit Director, the Circuit’s Volunteer Recruitment Committee, and the circuit’s nonprofit

association to deliver high quality volunteer candidates as prospective Guardians ad Litem who work with

abused and neglected children. Responsible for full recruiting and community outreach activities and

maintained excellent relationships with program managers, candidates and the community at large.

• Scheduled and personally interviewed over 300 volunteer applicants for the program. Personally making

contact and scheduling candidates for their initial training. Maintained individual files on all prospective

candidates ensuring all administrative paperwork was completed prior to training and following-up daily on

required documents needed for qualification to become certified after training had been completed. This at

times would be a two month process for each candidate

• I was able, in a short period, to educate myself in the knowledge in all recruiting components including, but not

limited to sourcing, qualifying, networking, assessing, legal, and relationship management. Ability to effectively

communicate; ability to interview, screen and refer prospective volunteers for assignments; ability to

encourage others to volunteer their time.

• At various public events required to speak publicly and established and maintained effective working

relationships with others. Developed and delivered presentations and presented new recruiting concepts to

executive leadership; develop strategic alliances with community, business, and governmental partners; and

demonstrated ability to recruit from a broad range of society.

DEFENSE HUMAN RESOURCE SYSTEM INTERNET (DMHRSi), Jacksonville, FL AUGUST 2007 – SEPTEMBER 2008

Site Coordinator: Naval Medicine Support Command

Accomplishments

Consolidated HR/Payroll Process activity changes via partnership with HR for all non-HRMS sectors & countries

Reviewed enterprise Oracle HRMS designs and identified business requirements

Provided on-site support during payroll consolidation and implementation of Oracle HRMS including: project planning, co-ordination of internal resources, data clean-up and conversion

Developed procedures to continually ensure data integrity including facilitating user training as well as define and document user security and access levels

Determined HR reporting needs by partnering with HR, Finance, and line management at local & global level

Responsbilities

Coordinated matters relating to foreign policy, particularly those of Cuba, Central America & Middle East

Managed comprehensive human resources for all medical personnel from entire military and civilian workforce

Handled DMHRSi integration processes for Navy program encompassing all armed forces medical communities

Monitored & measured compliance metrics with DMHRSi Directives of enterprise for system utilization reports

Conducted data analysis of Manpower, Human Resources, Labor Cost, Education & Training ensuring quality analytics for monthly discrepancy reports

Managed weekly review of discoverer reports, identified report discrepancies & submitted items for correction

Monitored trouble ticket reports and provided trend analysis based on functional area and issue reported

Assisted with white papers, studies, reports, staff papers, analysis, briefing, and presentations, as directed

Reviewed existing training materials, policy & guidance documents and provided update recommendations

Assisted and conducted sustainment training via classroom, telephonic, and/or virtually

Supported MTFs/DTFs throughout Budget Submission Office in relation to DMHRSi functional help desk

Professional Experience (Continued)

UNITED STATES NAVY, Multiple Locations, Honorable Discharge JULY 1981 – AUGUST 2007

Administration & Personnel Management: Ending salary & Rank: HMCS/E-8 (50-60 hours per week)

Held Positions with Escalating Responsibilities in Administration, Personnel Management & Leadership

NAVAL HEALTH CLINIC, Marine Corps Base, Quantico, VA SEPTEMBER 2004 – AUGUST 2007

Leading Chief Petty Officer: Directorate for Administration (50+ hours per week)

Responsibilities

Served with Director for Administration (DFA), manager for division officers & department heads of directorate

Developed and implemented program policies, directives and standard operating procedures

Patient Customer Advocate representative

facilitated grievance processes, negotiated adverse actions, and resolved EEO issues ensuring needs are met

Evaluated administrative and operational procedures for efficiency and effectiveness to support mission

Manager, Career Information Program Development

Managed 300+ personnel program including recruiting, examining, employee selection & placement; performing job analysis; workforce planning & analysis; and advertising management in identifying, attracting, and retaining a high-quality and diverse workforce capable of accomplishing the organization’s mission

Accomplishments

Evaluated administrative and operational processes to ensure optimal efficiency and effectiveness

Applied sound principles of customer relations during customer contact points

Interviewed military and civilian personnel to determine placement suitability for specific occupations

Counseled personnel concerning civilian occupations and opportunities in relation to Navy jobs

Evaluated performance and provided recommendations for promotion, career training & continuing education

Established standard operating procedures to include internal policy development for department

Drug and Alcohol Program Manager

Front line senior management advisor and manager of alcohol awareness and drug prevention program

Accomplishments

Established standard operating procedures to include internal policy development for department

Co-designed electronic tracking system that provided a smooth realignment of personnel and treatment facility

Delivered timely and accurate feedback to counselor and organization

Provided expert consultation and training to senior management and staff

Liaison for senior management and treatment facilities with contractors

Developed weekly group meeting to assist in alcohol abuse and dependence recovery process

Education & Qualifications

ASHFORD UNIVERSITY, Clinton, IA September 2010 - September 2012

Ø Master in Healthcare Administration (M.H.A.): GPA 3.47

Selected Courses

Healthcare Administration

Heathcare Management

Health Policy Analysis

Health Economics

Managerial Accounting

HealthCare Law & Ethics

Leadership in Healthcare Organizations

HealthCare Management Information Systems

Strategic Planning & Managed Care

ASHFORD UNIVERSITY, Clinton, IA October 2008 - June 2010

Ø Bachelor of Arts (B.A.) in Organizational Management, GPA 3.11

Certifications & Professional Development

Lean Six Sigma: Green Belt (2012)

Master Training Specialist (2003)

Grievance Workshop for Supervisors (2005)

Customer Relations (2001), TQ Leadership (1997)

7 Habits of Highly Effective People (2000)

Basic Personnel Management Course (2001)

Health Resources Management Course (1999)

EO, Sexual Harassment, Redress Procedures (2005)

Professional Ratings & Awards & Recognitions

(x3)Navy/Marine Corps Commendation Medal

(x6) Navy Good Conduct Medal

(x3) Joint Meritorious Unit Citation

Navy Unit Commendation

Kosovo Campaign Medal

(x3) Navy Achievement Medal

Navy Meritorious Unit Commendation

Coast Guard Meritorious Unit Commendation

Navy Meritorious Unit Commendation

South West Asia Service Medal

Kuwait Liberation Medal (Kuwait & Saudi Arabia)

Global War On Terrorism Service Medal

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