Farrah Mohammed, PMP

**** ******** ********* ***********, ** L5N 7N1

acp5hj@r.postjobfree.com ca.linkedin.com/in/farrahmohammed 647-***-****

Senior Project Manager

~ Summary of Qualifications ~

•Extensive experience in project planning, execution, monitoring, and resource balancing skills.

•Demonstrated ability to support multiple simultaneous projects in a matrix organizational environment.

•Comfort in building and maintaining relationships with executive-level management and high-profile clients.

•Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

•Motivational leader effective in training and mentoring team members to exceed project and organizational objectives.

•Excel at identifying new business opportunities and providing recommendations to clients based on their needs and market conditions.

Professional Experience

Hewlett-Packard United Arab Emirates (UAE), Qatar, Jordan, and Oman

Service Sales Account Manager, 3/2013 to 11/2014

Responsible for managing over 30 enterprise accounts in the Banking, Telecommunication, and Government sectors with a quota consistently above $10M. Collaborated with internal Enterprise Groups and account managers to secure and close sales agreements. Leveraged Salesforce.com to ensure data accuracy and produce forecasts for potential deals.

Key Contribution:

•Cultivated relationships with key internal and external stakeholders and won praise by all parties for efficiency and collaborative skills.

Project Manager, 1/2011 to 3/2013

Managed all aspects of customer projects, including scheduling, budgeting, communications, and oversight of internal project teams to execute all assigned tasks. Interfaced with clients to ensure satisfaction with contracted services and to resolve any conflicts.

Key Contributions:

•Analyzed and assessed new business opportunities and made recommendations to clients based on data projections and market climate.

•Mentored project team members and provided positive, detailed feedback to encourage improved performance.

Integrated Services & Delivery Manager, 1/2011 to 1/2013

Supported clients throughout the Middle Eastern region in managing business transition activities across functions and third-party service providers. Prepared and distributed monthly financial reports and appraised clients of market trends and business opportunities.

Key Contribution:

•Recipient of the 2011 Technology Services (TS) Rising Star award for excellent performance.

Excellence Operations Manager, 11/2008 to 1/2011

Tasked with oversight of Key Performance Indicators (KPIs) for accounts based in the UAE and the Gulf regions, and took action to resolve customer issues. Conducted training sessions for partners and engineers in the effective use of project tools and compliance with corporate and industry standards. Responsible for timely delivery of services and parts to customers as outlined by Service Level Agreements (SLAs).

Key Contribution:

•Recognized by senior leadership as a Top Talent for performance as an Excellence Operation Manager in 2010.

York University Toronto, ON

Lab Monitor Technical Support, 9/2006 to 9/2007

Provided management-level technical support as part of a team serving a user base including students, instructors, and lecturers for 10 university laboratories. Resolved hardware/software and peripheral issues for over 300 workstations located within the facility.

Convocation Team Leader, 5/2006 to 4/2007

Served as a team leader of 13 ushers to ensure university events were conducted smoothly and ensuring audience members were seated in designated locations.

Mail Delivery Services, 9/2006 to 9/2007

Delivered mail and packages to students residing within university residences and maintained a high level of confidentiality and professionalism in performance of all assigned tasks.

Education & Professional Development

Foundation of Data Analysis and controls University of Toronto, Mississauga, ON

Bachelor of Arts, Information Technology York University, Toronto, ON

ITIL Foundation Certification Information Technology Infrastructure Library (ITIL)

Project Management Professional (PMP) Certification Project Management Institute

Related Coursework

COBIT Foundation Course • ITIL Service Strategy Course • ITIL Foundation Course • PMP Fast Track Course • PMP Fundamental Course • Microsoft Office Certified NIIT Computer Institute

Volunteering

Toronto Wood Green Immigration Services

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