Customer Service Sales
Resume:
PERSONAL DETAILS
Shri Sharanya,
Malvern East 3145, Australia
E: acp5e2@r.postjobfree.com
Permanent Resident of Australia
AREAS OF EXPERTISE
Cash management
Operating tills
Stock management
Visual merchandising
Checking deliveries
Supervising
Giving product advice
Health & Safety procedure
Customer facing
CAREER STATEMENT
“I feel that my greatest strengths are my ability to multi task responsibilities to agreed timescales and my skill at gaining a clear understanding of a customer’s exact need”
PERSONAL SUMMARY
An articulate, presentable and sales hungry individual who can thrive in any fast paced retail environment. Possessing the ability and confidence to contribute to the smooth running of a company and possessing the ‘can do’ attitude required to be able to get things done. I can communicate well with customers and demonstrate a helpful attitude at all times on the shop floor. I am polite and professional with excellent customer services skills, and experienced at having appropriate Till Point Conversations with every customer to add on sales and increase the average transaction value. I have a flexible and positive approach to everything I do and I have the ability to work effectively on my own and as a part of team. I love fashion and have passion to work in fashion retail store.
I am looking for Sales Assistant Role.
.
CAREER HISTORY
Woolworths
Deli Assistant, Cash Controller October 2014 – February 2015
Professional responsibilities:
Slice meats and cheeses for package sale and for use in assembled merchandise
Slice vegetables for salads and garnish on prepared foods.
Skewers and cooks chickens and ribs in oven. Packages merchandise, weighs ribs and place in heated display case.
Package, wraps, seals, weighs and label merchandise.
Restock and assemble large boxes of ingredient and supplies in prep area.
Performs preventive maintenance for machinery, equipment and implements. Clean deli area.
Follows proper Service Deli and general safety procedures and standards.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers as they arrive at the store and provide them with information about products and/or services
Maintain clean and orderly checkout areas.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
PERSONAL SKILLS
Positive attitude
Confident
Solution orientated
Decision making
Motivated and Energetic
Detail oriented
Perseverance
Flexible & adaptable
PROFESSIONAL
Microsoft Word
Microsoft Excel
Microsoft Outlook
Shoppers Stop (Fashion Retail Store)
Customer Service Assistant, Billing Operator June2013 - July 2014
Shoppers Stop is one of the leading international and national brands in, women’s apparel, men’s clothing and kids clothes, fashion accessories like artificial jewellery, fine jewellery, sunglasses, ladies watches, men's watches, handbags, fragrances, cosmetics, footwear, furniture, home ware products and decors
Professional responsibilities:
Actively greeting customers and maintaining a level of conversation during their store.
Dealing with all customer complaints in a professional manner.
Interact with customers to know their requirement.
Assist customers in choosing the required or desired product.
Keeping up-to-date knowledge of new fashion trends
Assist in stocking shelves, rotating merchandise and marking prices.
Able to maintain high standards of display &visual merchandising to ensure the store is well presented
Handle the cash register including all cash, eftpos and credit sales plus refunds and exchanges
Managing cash and payment systems in accordance with company procedures and policies.
Providing customers a personalized, friendly and efficient cashiering service.
Operating the till, accept payment by cash, cheques, credit and debit cards
Responsible for the opening and closing of the store.
Achieving sales targets set by the company and manager.
Providing training and assistance to new joined members
Nilgiris supermarket
Retail Assistant September 2011- March 2013
Nilgiris is a supermarket chain in South India. It is also one of the oldest supermarket chains in India with origins dating back to 1905 and hence its products are sold under the brand name of "Nilgiris 1905". Nilgiris sells its own products among other brands.
Professional responsibilities:
Supporting the store team and manager to increase revenue streams and profit targets.
Providing a friendly and helpful service to customers.
Maintaining high standards of presentation and cleanliness across the store.
Demonstrating good product knowledge to customers on key promotions and offers.
Providing cover in other areas during periods of holidays and sickness.
Carrying out stock replenishment.
Approaching customers that may require assistance
Place special orders or call other stores to find desired items.
Proper process of inward and outward of stock.
Using the stock management system to log, check, locate and move stock both in and out of the store.
Responsible for the daily management of the till in the absence of senior members
Unpacking and checking all new stock deliveries.
Ensuring all areas of the store remain tidy at all times
ACADEMIC QUALIFICATION
Tertiary Education
Masters in Commerce (Corporate Secretaryship) June 09 – April 2011
Ethiraj College for Women, Chennai, India
Bachelors in Commerce (Corporate Secretaryship)
June 06 – April 2009
M.O.P Vaishnav College for Women, Chennai, India
AVAILABILITY: Flexible
REFERENCES : Available on request
Contact this candidate