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Customer Service Manager

Location:
Pretoria, GP, South Africa
Salary:
60k +
Posted:
June 10, 2015

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Resume:

CURRICULUM VITAE

Personal Information

NAME: Ingrid ADDRESS: 354 Nagtegaal Street

SURNAME: Coetzee Silverton

Pretoria, Gauteng, RSA

ID: 771***-****-*** 0184

DATE OF BIRTH: 31st October 1977

MARITAL STATUS: Married MOBILE: +27 (0-83-579-****

HEALTH: Very good

LANGUAGES: English & Afrikaans E-MAIL : acp5b8@r.postjobfree.com

SKYPE : ingrid.coetzee35

Personal Profile

“An experienced International Logistics, Imports, Exports, Shipping Customs Broker whose expertise includes well developed customer service, administration skills and office management, interacting with overseas clients, processing and completing all customs related tasks with regard to the importation and exportation . I regard myself as a dedicated and committed individual who tries to produce work of a high standard. I have the ability to work with high volumes of work and documentation”

Key Strengths include:

Extensive customs and logistics experience

Maintenance of Customs Bond Registers

Processing of Customs and Excise claims

Bond clearances

Maintenance of vessel registers for shipping lines for audit purposes

Manifesting

Advance MS Office- Microsoft Word and Excel

Payroll

Accounts processing

Debtors and Creditors

Ability to work under pressure

Time Management

Well developed communications skills

Supervisory Skills

Education / Training / Achievements

Secretarial Diploma

Basic Importing and Administration Training

Computer Literate - Advanced MS Office Word & Excel, CSS (EDI),

- Corel Draw, Acrobat Reader & PowerPoint, Pastel Partner, MYOB, SAP

- Email

National Certificate: Management NQF

Interests & Hobbies: - Reading, Walking, Athletics and Fishing

References: - Will be available on request

Employment History

Fidelity Security Services (South Africa) August 2012 - Current

Personal Assistant to Branch Manager ( Logistics/Creditors)

Responsibility sites:

Maintain ISO, filling and document management

Compile documents and presentations according to organizational outlines and templates

Consolidate management information and reports

Prepare provisions for meetings and make available for review to Ops Managers

Accurately process relevant business transactions and general cheque/payment requisitions

Co-ordinate and schedule meetings and functions

Managing/organizing/controlling all uniform requirements for the Pretoria region in conjunction with various role players and suppliers

Controlling all equipment/uniform/Assets in stock on all FSS Pretoria sites/Depots

Maintaining asset register and keeping such up to date

Ensuring that disposals are actioned as/when required

Liaising daily with management on various operational issues with regards to assets/equipment/uniform

Submitting relevant weekly, monthly and general reports as required by management

Receiving of invoices and ensuring that the necessary authorization is obtained Preparation of invoices and capturing onto SAP before month end deadlines

Ensuring that monthly statements are received and creditors’ accounts are reconciled monthly

Liaising with creditors in relation to any queries and ensuring that they are resolved

Administration of creditor accounts

Preparation and capturing of creditor payments

Filing of all relevant documentation

Assisting Branch Administrator with regards to certain bookkeeping tasks

Co-ordinating yearly festive season schedules and all administration relating to such as (but not limited to) the acquisition of purchase/sales orders, manpower requirements in terms of relevant time frames

Co-ordinate general requests relating to any particular function within the Pretoria sphere

Employment History

Fidelity Security Services (South Africa) January 2012 – August 2012

Payroll Administrator

Responsibility sites:

Booking of 500 guards on the system

Processing of all leave, sick leave and compassionate leave

Dealing with all relevant pay queries

Handling all rate changes, transfers

Ensuring all relevant deductions are submitted and processed

Checking and capturing of posting sheets daily

October 2010 – December 2011 (Traveled through Europe and Ireland)

Armourguard Security Ltd (New Zealand)

Telecom NZ (Christchurch) September 2008 – September 2010

Security (Static), Commissionaires

Responsibility sites:

LSG Sky Chefs

Japanese Consulate

Cruise Ship Season

Freeze Dry Systems Ltd (New Zealand) January 2008 – April 2008

Office Manager (Fixed Term – Contract)

Responsibilities included:

Dealing with overseas suppliers and ensuring all overseas accounts reconciled

Entry and transmitting of all company client orders to logistics provider and production of client invoices.

Placing purchase orders with overseas suppliers

Maintain the software systems in place and ensuring all problems were dealt with as quickly as possible

Typing support/clerical duties for all staff using Word, Excel, Access or PowerPoint as required

Data entry of invoices and payments into accounting software

Global Prestige Brands Limited (New Zealand) August 2007 – October 2007

Office Manager (Fixed Term - Contract)

Responsibilities included:

Shipping, Import Costing, Liaising with customs and agents

Dealing with overseas suppliers and ensuring all overseas accounts reconciled

Entry and transmitting of all company client orders to logistics provider and producing of client invoices.

Liaising with Main Freight re warehouse & distribution

Placing purchase orders with overseas suppliers

Maintain the software systems in place and ensuring all problems are dealt with as quickly as possible

Planning shipping and delivery schedules, order dates etc

Typing support/clerical duties for all staff using Word, Excel, Access or PowerPoint as required

Assisting with marketing and PR when requested

Data entry of invoices and payments into accounting software

Toll Owens Limited (New Zealand) August 2006 – August 2007

Assisting Operations Manager and Customer Services Officer

Responsibilities included:

Customer interface – continuity of contact on a Monday to Friday basis during business hours

Checking of import documentation – shipping, customs and MAF

Sorting and recording of keys against import manifest

Maintain tracking of old cargo

Reconciliations of vessels

Investigation of damage claims

Bidfreight International Logistics (Nissan South Africa) Oct 2003 – Jan 2006

Customs Broker/Senior Entry Clerk

Responsibilities included:

Maintain Customs Bond register for imported CBU vehicles

Vessel registers per shipping line for Customs audit purposes

Process Import and Export Cargo dues

Complete Deferments for Nissan, Nissan Diesel and Fiat

Process and issue Airbag Permits (Dangerous good clearance)

Refund claims to Customs and Excise to claim back rebate

Assortim Duty Free (South Africa) June 2000 – Sept 2003

Accounts/Admin Clerk

Responsibilities included:

General Administration

Debtors and Creditors (clients)

Book keeping to trial balance

Input of Bond appliances and maintenance of the register

Completing Cargo dues for export goods

Dealing with Diplomats and their queries (Duty Free Shop for Diplomats)

Vorbeck & Reyneke Accountants (South Africa) 9 months

Admin/Accounts - Contract

Responsibilities included:

General administration, data entry, typing, banking



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