Sales Service Representative
Resume:
Sayonara Valentin
************@*****.***
Orlando, FL 32822
OBJECTIVE: To secure a position with a well-established organization with a stable productive environment that
will lead to a lasting relationship in the field of customer satisfaction, retention and growth of business.
EXPERIENCE:
Mevesi Pharmacy Systems – 7/13 – Present
Sales Representative: Currently promoted Sales Team as of Oct. 1st, 2014.
Call prospect on provided sales leads. Perform web based demonstration of product benefit and features
ensuring customer satisfaction.
Client Service Representative:
Initiate and oversee the onboarding process for new customers. Validate IT staff has properly completed
initial set up software program properly onto customer’s server.
Assist by troubleshooting issues, answering questions, and training to ensure that client and compa ny data
analytics business objectives are met.
Works within the sales, IT and client services teams to provide expert support, product education, and
identify opportunities for change.
Act as the client advocate and be responsible for overall client sati sfaction for all assigned accounts.
Downtown Florida, LLC. /Oxford Square Investments, LLC. 1/13 – 7/13
Property Manager:
In control of all aspects of leasing and marketing to prospective residents.
Inspected apartment homes upon vacancy to determine compliance with requirements for deposit refunds
or charges to be assessed for damage or condition of unit, or for early lease termination.
Ensured all documentation provided for certification process of application was proper and in compliance
with policy requirements.
Responded to inquiries and entered work orders. Tracked, supervised and discharged completed work
orders in computer system and file hard copy documentation.
Collected rent payments. Issued late rent notices and contact residents personally to collect late rent
payments.
Accountable for maintenance personnel.
Process payroll and accounts payable. Review invoices received from vendors, validate against available
documentation, post to system and submit for approval and processing.
Real Property Management of Central Florida, Longwood, Florida 08/10-1/13
Property Manager for Oxford Square Condominiums:
Managed over 200 condominiums.
Approved, assigned units based on inventory and qualifications of potential residents based on acceptance
of application.
Collect rents and deposits as required.
Managed maintenance personnel. Maintained proper list of qualified vendors. Inspected vacant units prior
and after move –ins. Determined repair, material, and supply requirements and perform any range of
repairs including replacement of damaged floor covering, repair of walls, counter tops, fixtures, fans,
windows, doors, and appliances, involving mechanical, electrical, plumbing or HVAC.
Sihle Insurance Agency, Altamonte Springs, Florida 01/04- 08/10
Marketing Analyst:
Identified, maintained and activated company contracts by preparing necessary paperwork.
Assisted in developing sales plan, procedures and leads.
Personal Lines Agent:
Developed sales plan and strategies.
Issued quotes, policies and processed endorsements.
Provided customers with recommendations and guidance according to their insurance needs.
Responsible for representing a full line of insurance products.
Amica Mutual Insurance, Orlando, Florida 7/99-01/04
Underwriting Service Representative:
Attended to current customers with new and existing policies, as well as their billing and/or any other
insurance needs.
Offer quotes to new applicants according to their inquiries.
Promoted to the Sales & Underwriting Group within the first year of service.
Provide quotes, bind coverage and process endorsements.
Obtained 2-20 license
EDUCATION:
Florida Insurance School 1999 - Attained 2-20 License
Winter Park Vocational Technical School 1990
AA Degree from Caribbean University, Bayamon, Puerto Rico 1984
SKILLS:
• Bilingual –Fluent in Spanish
• Excellent organizational and planning expertise
• Proficient in Microsoft Office
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