Customer Service Manager

Joseph Bennett

***-**** ********* ****** 416-***-****

Toronto, ON M9V 5C1 acp542@r.postjobfree.com

Profile

Motivated, personable business professional. Flexible, versatile and unflappable – able to maintain a sense of humour under pressure. Poised and competent manager and able to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Employment

Jacobs Industrial (Fort McMurray Alberta) 2013 - Present

Heavy Machine Operator Forman

Operate a varied of heavy machines in and around Suncor oil sands

Load and unload trucks and trains

Hold daily safety talks with crew

Daily inspection of work site and machines

Train new operators

Yokohama Tire Canada (Mississauga, Ontario) 2011-2013

Warehouse Manager

Manage the day to day operation of the Ontario distribution centre

12 Direct reports

Arrange all inbound and outgoing freight

Maintained and set up a efficient warehouse

Set up and maintained inventory control

Set and exceeded budget.

Hiring and training of new staff

Handle all warranty issues

Customer service

Purchase goods for company

Negotiated freight pricing for company

Accomplishments

Created new picking routines that increased picking accuracy from 50% to 94%

Set up weekly inventory routines to increase are inventory accurcy to 98%

increased lead times from 6 hours to 3 hours

IKEA Canada (Toronto, Ontario) 2004-2011

Goods Flow Manager

Manage the entire inbound operation for $128 million dollar store

96 direct reports

Exceeded at optimizing a small space with a high in bound volume

Set up and maintained the inbound trucking schedule

Exceed all logistics Kpi’s for the company

Hired and Trained new staff including managers

Set up daily routines to help improve productivity by 60%

In charge of order picking warehouse.

Cut Machine maintenance cost by 75%

In charge of Self Serve Sales Area

Daily duty Manager

Co-Chair person of Health and Safety Committee

Help implement new computer system for all the Ontario locations

Did all the forklift training for the GTA

Set up and maintained daily inventory counts

Managed off site warehouse

Did all training for any new policy or procedures

Accomplishments

Lowered forklift maintenance from $150,000 to $63,000

Promoted 5 new asst managers from within

Lowered internal damages from worst to 2nd best in North America

Help train and set up new scanning system in Canada

Strongco Engineered (Mississauga, Ontario) 1996-2004

Warehouse Manager

Managed day to day operations of the warehouse

Purchased all material and supplies for the company

Set and maintained a budget

Hired and trained new staff

Pay roll for the warehouse

Inventory control

Material Handling Heavy Metal, Construction and Mining Equipment

All shipping and receiving

Did monthly inventory counts

Help implement new systems (new computer systems new payroll systems)

Set up all Safety policies for the company

Head of the Health and safety committee

Accomplishments

Set up company wide health and safety program

Increased pick times by 15%

Lowered freight rates by 25%

Education

Business Management 1993 - 95

Memorial University St. John’s, Newfoundland

Culinary Studies 1999-2001

George Brown College Toronto, Ontario

Skills

Varied but accomplished background in operation, sale, and customer service

Excel in operation Management, especially in warehouse traffic management distribution

Experienced in contracting freight operations

Skilled in recognizing operations to save money

WHIMIS Certified

Dangerous goods

Forklift and reach certified

Certified train the trainer

H.R. courses

Skilled at optimizing small spacing with high volume

Very Proficient with SAP, JD Edwards, MHS and All RF scanners. Health and Safety Training

Train the trainer

Proficient with Excel, power point, word

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