Customer Service Sales
Resume:
Denise A. Johnson ************@*****.***
OBJECTIVE: To secure a position that will enable me to apply my friendly, highly-professional, and energetic customer service skills.
SKILLS: CustomerService, Call Center, Typing 40 wpm, Multi-Line inbound, outbound calls, 10-Key, Fax, Photocopy, Medical Terminology. SOFTWARE: Microsoft Office (Word, Outlook, Excel); Reynolds & Reynolds, Act Software, V-tiger, Sales Force, Tax credit, ADP, and Yardi experience.
CERTIFICATIONS: MCSE, MCSD, CISCO, A+ REPAIR
QUALIFICATIONS:
Outgoing, friendly personality while remaining highly-professional in demeanor and appearance.
Proven ability to work effective with primary team including customers, vendors, producers, corporate staff, and sales team to balance customer needs, make sound decisions, and manage the customers business to the high standards of the company.
Excellent track-record of customer advocacy, sales, support, negotiations and service.
Demonstrated ability to work effectively in tight knit, interdependent team environment, while accomplishing individual objectives and goals.
Exceptional communication skills (Oral and Written, including phone etiquette)
Excellent problem solving, organizational and prioritizing skills.
Able to commit to work each day without interruption including Saturdays if necessary.
RELEVANT EXPERIENCE:
Macy’s Corporation Temecula, CA. 07/30/2014-Present Sales Associate: Assist customers, greeting store patrons, provide product knowledge, directing customers to fitting rooms, and completing transactions on the cash register, processing payments, applying coupons and promotional codes, issuing receipts, and bagging items upon the conclusion of the transactions. Reaching sales goals, stocking racks and shelves and maintain a presentable sales environment.
American Addiction Center’s Temecula, CA. 07/22/2012-06/09/2013
Treatment Consultant / Registered Recovery Worker
Handling a large number of inbound calls in an energetic environment, Listening and gathering personal and medical information about the clients to determine if they’re a candidate for our treatment program by applying HIPPA laws. Maintaining a high level of efficiency while meeting deadlines, providing accurate and timely solutions to clients and their family queries. Using call center support applications like V-tiger and Sales Force.
ADDITIONAL WORK HISTORY:
Call for Wine Oakland, CA. 05/23/2011-04/01/20Customer Service Specialist/ Inside Phone Sales
Priority Business Services Aliso Viejo, CA. 01/29/2010-04/15/2010
Property Manager
Four Plus Real Estate Oakland, CA. 03/2008-09/2008
Leasing Consultant / Customer Service Consultant
Rancho Ford Lincoln Mercury Temecula, CA. 06/2005-09/2007
Customer Relations Assistant Manager / Due Bill Coordinator
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