Customer Service Human Resource

Experienced professional with over * years providing Administrative, Human Resource and Analytical procedures in the Healthcare, Financial Services, Secondary Education, Non-Profit & Transportation Industries. Effectively facilitates communication both written and orally with individuals across many cultures, and socio-economic levels. Superior multi-tasking ability allows for troubleshooting, while operating computer applications, and able to maintain a professional demeanor, while researching and resolving issues. Extremely proficient in Microsoft Excel and familiar with executing Excel Formula Calculations. Team player and understands when to work independently. History of dedicated initiative to surpass required productivity. Highly organized and detailed oriented.

Education

Bachelor of Science

Business Administration Technology

Valdosta State University

2012

Core Competencies

Communication Microsoft Office Suite Talent Acquisition Human Resource Generalist Quantitative Data Consolidation Compliance Protocol Project Management Microsoft Excel

Manager Leader

Experience

Corporate HR Recruiter

Lazer Spot, Inc.

Alpharetta, GA 10/2014-Current

Tasked with recruiting needs for 13 States which included over 65 sites. Familiarized with DOT regulation and compliance from a HR standpoint. Responsible for tracking and independently maintaining communication with over 25 Area Managers, 3 Regional Managers, and two Vice-Presidents of Operations.

Effectively recruited drivers during an industry shortage of 45,000 drivers to keep regional percentage of driver needs below 45%

Recognized an easier more simplified way to link Excel reports to decrease report creation time.

Tasked to project management report to prepare department for audit.

Effective facilitator of direct communication between Managers & HR Staff

Agency Recruiter/ Executive Assistant

National Financial Services Group

Atlanta, GA 30338 09/2013-10/2014

Originally hired as a Executive Assistant for 3 Executive Vice-Presidents. Tasked to create and manage a recruiting department in a effort to expand the Atlanta office.

Appointed to manage entire recruiting efforts for a private wealth management firm to permanently hire 7 Financial Advisors while working Part Time Hours.

Responsible for recruiting Experienced & Inexperienced Financial Advisors by cold calling.

Introduced a recruiting metric that monitored applicant flow for each VP which is a current template for National office

Administrative Assistant

Valdosta State University

Valdosta, GA 31605 06/2012-08/2013

Primary administrative contact for the VSU AFROTC, which required knowledge of Air Force Instruction, and Valdosta State University’s standards and procedures. Regarded as Liaison to coordinate meetings, projects, ceremonies, registration, admissions with other university departmental staff and faculty. Attention to detail was necessary to execute responsibilities.

Effectively managed departmental budget of $10K and provided weekly expense reports of expenditures

AFROTC Liaison in which multiple events were coordinated with my supervision along with other collegiate departments.

Decreased attrition rate by 38% by producing statistical data each semester for the university’s institutional effectiveness plan.

Developed a Excel template with formulas for continuity purposes to calculate rank of cadets based on weighted criteria

Organized and project managed Annual Awards Ceremony for 250 multi-cultural guests with a expense budget of $7500 every semester

Front Desk Clerk

Boys & Girls Club of Valdosta

Valdosta, GA 31605 12/2010-06/2012

Initial point of contact for after-school program.

Appointed to organize Registration process for After-School & Summer Program.

Maintained account collections & Fees for over 500 students.

Tracked registration fees & late fees and appropriated correct notification to parents, Reconciled accounts weekly.

Performed audits and verified income verification documents for low income assistance programs.

Exceptional Customer Service

ROI Specialist

HIM Quality Solutions

Valdosta, GA 31605 08/2008-10/2010

Retrieval of Information Specialist. Tasked to track, record, and respond to records requests within 48hrs.

Processed & Notarized all official medical records request pertaining to court request documents.

Self-managed position to meet monthly quota

Maintained requests and tracked monthly quota through Accounts Payable system in Microsoft Access

Medical Assistant/Operator/ Medical Records Clerk

South Georgia Medical Associates

Valdosta, GA 31605 05/2005-12/2007

Collected documents for Insurance. Medicare/Medicaid Claims

Corrected and catalogued patient files

Scheduled and confirmed future patient referral appointments

Advanced skills as a Medical Receptionist

Adept to advanced medical terminology

Experienced in HIPPA & OSHA guidelines

Implemented patient triage

Systematized data entry for company software

Operated and answered 30 incoming lines

Coordinated 45+ referrals to local specialty doctors.

Contact this candidate