Customer Service Human Resources

Maria I. Ramirez

***** ******* **

Moreno Valley, CA 92555

Cell 951-***-****

E-mail acp4hr@r.postjobfree.com

Objective

To obtain a position where my effective communication, customer focused excellence, work experience in eligibility determinations, and education in social and behavioral sciences could be an asset to my future employer and an opportunity to excel career wise.

Education

Sep 2006

San Bernardino Valley College

Colton, CA

Sep 2004

Riverside Community College

Riverside, CA

Business / Office Administration

Completed 60+ semester units in Business Administration / Social Behavioral Science and in Modern Office Procedures as well as general education courses.

June 2004

John W. North High School

Riverside, CA

High School Diploma

Completed 4 years in the Global Business International Technology (GBIT) academy and acquired advanced computer software skills.

Languages

Speak, read, and write fluent Spanish, perform translations orally and in writing.

Work experience

Jun 2010 to Aug 2014

County of Riverside

Riverside, CA

Eligibility Technician

Determine eligibility for various public social service assistance programs in accordance with current state and federal laws and procedures. Evaluate and investigate eligibility determinations with precise attention to detail and excellent customer service. Refer customers to appropriate social work staff and resources available to them as needed. Interview customers to gather income and asset information to determine eligibility for Medi-Cal and CalFresh programs. Assist customers with clarification and completion of declaration forms upon which eligibility decisions are based. Evaluate income and resources and perform computations according to state and federal laws to determine eligibility to social service assistance programs. Interpret program regulations to customers and the general public on a daily basis. Assist co-workers by providing training, support, and mentoring. Answer phone calls on a daily basis in a call center environment in a professional manner helping Medi-Cal and CalFresh recipients and applicants with general and case specific inquiries. Acquire excellent case management skills as well as customer service experience.

Jan 2010 to Jun 2010

County of Riverside

Norco, CA

Office Assistant II

Perform clerical duties including: type 60 words per minute, strong data entry, answer telephone calls courteously and in a professional manner, make copies, fax as needed. In addition to general clerical duties: perform daily imaging of Medi-Cal, Food Stamp, and CalWorks cases, which include strong detail-oriented skills and complex thinking. Gain familiarity with Department of Public Social Services declaration forms.

Sep 2009 to Nov 2009

MJO Staffing

Moreno Valley, CA

Data Entry Clerk

Performed daily data entry of purchase orders, completed all documentation for inventory process. Obtain excellent attention to detail and multi-task skills. Checked merchandise for accuracy and documented all information into the computer.

Nov 2006 to Aug 2009

Caregiver

Moreno Valley, CA

Assist patients with daily medications, which included intravenous and oral medications. Give special care to patient as needed, for example: took care of patient’s physical hygiene, as well as maintained the patient’s environment extra clean. Assist patient with clinic appointments. Obtain special skills to help those in need and a different outlook in life.

Jan 2006 to Oct 2006

Wurm’s Janitorial Services, Inc.

Riverside, CA

Human Resources Clerk

Recruited qualified candidates using various sources in short notice. Posted and updated job boards on daily basis. Interview qualified candidates in a professional manner. Completed employment verifications, screened applications, completed new hire documentation, performed data entry. Maintained employee records organized. Calculated time-cards, prepared and distributed checks, translated letters from English to Spanish in writing, perform general clerical work including typing 60 wpm, filing and record keeping, and answer telephone calls courteously. Obtain excellent customer service skills and gained knowledge in the human resources field.

Computer Skills

Acquired experience in the following windows-based programs: MS Word, MS Excel, MS Power Point, MS Access and MS Outlook.

Also acquired experience in computer databases, word processing, spreadsheets, and electronic communications programs. Some include:

C-IV System for case management, C-IV Softphone Software for Call Center, ImageNow, WebNow, Medi-Cal Eligbility Data System (MEDS), Groupwise, QuickBooks.

References

Available upon request.

Contact this candidate