Customer Service Manager

Jennifer C. Wood

acp4go@r.postjobfree.com

*** ********* ****

Brentwood, CA 94513

Cell: 209-***-****

Objective:

Seeking a challenging employment opportunity that will allow me to utilize my technical, analytical and cognitive skills to solve complex problems and issues. My combined skills, from being a Planning and System Implementation Specialist to being a Production Planner Manager has granted me greater insight in fulfilling and meeting production/manufacturing objectives, and achieving overall company’s goals.

Summary:

Over 18 years of experience in the commercial and electronics industry working as a production planner, scheduler, production manager and supply chain specialist. Experience in all aspects of production. Operations and management. Which has benefited me by ensuring team building, and Effectively communicating with buyers, manufacturing engineers, test operators, technicians, quality engineers, and technicians to execute business systems and plans.

Major strengths are in oral/written communications, computer skills, interpersonal skills and problem solving.

Effectively communicating with quality control units, to resolve supplier issues and concerns, through the use of root cause analysis and corrective action controls.

HIGHLIGHTS OF QUALIFICATONS:

*Self Motivated-Ability to learning quickly.

*Excellent Decision Maker-Committed to getting results.

*Professional Attitude-Professional Appearance.

*Well skilled in MRP / Excel / M2M system management/Job Boss/Mesa AS400/RAMCO/SAP.

INVERSE SOLUTIONS 10/2012 to 3/13/15

Planner / Scheduler

Responsible for the planning and scheduling of the Machine Shop production area. Day to day shipping activity for all customers.

Responsibilities:

* Purchasing/Customer Service

*Daily production scheduling Meeting

*Daily production reports to management

*Material Costing

*Tracking of On-Time-Shipment delivery to customers

*Shipper Preparation and approval/International & Domestic Shipments.

*Inventory Control

TOSOH / TSET, INC. 7/2007 to 10/2/2012

Production Manager

Responsible for planning and scheduling of the production floor daily activities. Manage stock inventory and daily production meetings.

Responsibilities:

*Daily production scheduling Meeting/Customer Service

*Daily production reports to management

*Inventory management and quarterly cycle count activity

*Tracking of On-Time-Shipment delivery to customers

*Manage new business development in production

Professional Experience:

Flextronics Semiconductor 5/1998 to 1/2007

Sr. Production Planner/Scheduler

Responsible for scheduling wafer processing, package assembly, safety stock inventory, interfacing with suppliers daily and scheduling work to the test floor.

Responsibilities:

*Issuing of blanket Purchase Orders and release requisition to suppliers.

*Main interface with suppliers on marking, price negotiation, manufacturing schedule, documentation issues and quarterly/semi-annual forecasting.

*Work with suppliers, test engineering, quality, and product marketing to resolve quality

and reliability issues for assembly and safety stock inventory.

*Responsible for new product introduction to the supplier’s factory.

*Monitor factory’s On-Time-Delivery Performance.

*Scheduled and led Quarterly Business Reviews with Supplier.

*Scheduled priorities for production and expedited any urgent needs for the customers.

*Responsible for all database (MESA AS400, RAMCO, SAP, etc... ) transactions within the Mixed Signal Division, provide marking and bonding documents to suppliers.

*Excellent help problem solving questions and answers for group, test engineering issue and customer service, resolved full responsibility any product issues, and problems.

*Implemented inventory cycle count program within Mixed Signal Division.

*Responsible for planning and scheduling of wafer shipments, dice packages, and components.

*Received 6 Fundamental APICS certification.

*Proficient in MS Word and MS Excel.

S.V.T.R. 8/1994 to 10/1997

Assembly Line/Document Control

Duties included circulating engineering drawings for sign off, updating manuals; updating engineering drawing file systems; updating engineering drawing change levels for revisions levels on Excel; marking engineering change levels for engineering sign off; filing ECN record of new drawing releases; distribute new drawing release to managers, assembly line and to other departments.

Also sort and file purchase orders, account payable, imputing new commercial release on system; built motors, vision modules cables, solder hot chuck controller, install hard disk drives, monitor consul, operator consul, flat binder and more.

FALCONIAN TECH 6/1993 to 4/1994

Filing Clerk

Duties included sorting, filing and some light bookkeeping.

CONNER PERIPHERALS 9/1989 to 4/1993

Inventory Control/Assembler II

Duties included cycle counting, complete audit of inventory; verify and distribute cycle count data, install head alignment, installation bearings, disk cover, disk clamps; built hard disk drive acceptance testing, disk installation, actuator and lead assembly HDA machine.

Education:

Hotel Restaurant Management Cebu Central College (Philippines)

Pre-Dental Southwestern University (Philippines)

Bay Valley Tech Computerized Office Management (U.S.A)

References:

Gina Gonzales Tel # 209-***-****

Ronald Peralta Tel # 925-***-****

Ron Fair Tel.# 408-***-****

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