Customer Service Representative
Resume:
YESHA MAE SERRANO ANINIPOT
*E Ericka’s Apartment Amapola Subdivision, Bgy. 2, Lipa City
Contact #+097********
****************@*****.***
SUMMARY PROFILE
Seeking a position where I can apply and eventually advance my career in Hospitality Management.
A self-starter, highly motivated, results-driven individual with strong academic credentials combined with “real world” Hotel and Restaurant training experience and a diverse background of extra-curricular activities and interests.
A team player with strong communication and interpersonal skills, with the ability to build rapport and develop regular clientele. Highly adaptable to new environments, challenges and increasing levels of responsibility.
Keen attention to detail.
EDUCATIONAL QUALIFICATION
UNIVERSITY OF THE EAST, Manila 2008 – 2012
Claro M. Recto Avenue, Sampaloc, Manila
Bachelor of Science of Hotel and Restaurant Management
Consistent Academic Scholar S.Y. 2010 – 2012
Tertiary Education
FORT BONIFACIO HIGH SCHOOL 2004 – 2008
Fort Bonifacio, Makati City
Secondary Education
SORSOGON PILOT ELEMENTARY SCHOOL 1997 – 2004
Talisay, Sorsogon City
Primary Education
RELEVANT SKILLS AND KNOWLEDGE ACQUIRED THROUGH EDUCATION
Personality Development and Guest Relation.
Culinary Arts and Science. Great culinary skills with the ability to asses proper quantity of ingredients for having desired flavor, menu planning and use creativity for a better dining experience.
Ability to supply the food controlling the cost and budget and capability to administer the overall responsibility of the kitchen
Technical Skills. MS Office Application, Internet Explorer
RELEVANT EXPERIENCE, SEMINARS AND TRAININGS
CUSTOMER SERVICE REPRESENTATIVE November 2014 - present
CONCENTRIX
7th Flr. Hanston Square Bldg. Ortigas, Pasig City
Practiced good communication skills, responsible in providing quality service by resolving customer concerns and following the standard process of the system we are using.
BARISTA March, 2014
THE COFFEE BEAN AND TEA LEAF MANILA
Bgy. Bagong Bayan, Pasig City
Manage shifting schedules, handling customer complaints and responsible for serving all products with friendly and individualized attention towards each customer.
ROOM ATTENDANT - On-the-Job Training December, 2011
CITY GARDEN SUITES MANILA
Mabini St. Ermita, Manila
Manage flexible schedules, multi-tasking works and opportunities of all areas of responsibilities from Guests’ Safety to Administrative Duties to ensure the welfare and satisfaction of customers during their stay in the hotel.
SERVICE CREW – On-the-Job Training May, 2011
MURRAY’S NEW ORLEANS – Dining Department
Explores, analyzes and executes different methods of customer service to ensure satisfaction prior to their demands.
FRONT DESK OPERATION AND HOUSEKEEPING SEMINAR November 2008
CENTURY PARK HOTEL
Malate, Manila
FOOD PREPARATION AND SANITATION SEMINAR September, 2009
JOLLIBEE COMMISSARY, Cabuyao, Laguna
CHARACTER REFERENCE
MR. CARL JUSTIN MENDOZA
Shift Supervisor Walk-thru
The Coffee Bean & Tea Leaf
Greenhills Shopping Mall
San Juan, Metro Manila
MS. VERA NIEL LIZARDO
University professor
Hotel and Restaurant Management Program
University of the East Manila
710-34-80
MS. MARIAN VELACRUZ
District Manager
Quezon City District
The Coffee Bean & Tea Leaf
ANINIPOT YESHA MAE S.
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