Customer Service Assistant

Rosalynn L. Gresham

***** ******** ****

Hampton, GA 30228

770-***-**** (cell) e-mail: ***********@*****.***

OBJECTIVE: To secure a position that will allow me to utilize my years of Customer service and Administration experience

SKILLS:

Proficient in all areas of Microsoft, QuickBooks, knowledgeable in Computers and the Internet

Can type 55 WPM

Excellent time managing skills, ability to complete multiple tasks, self-motivated, can work with minimum supervision

Proven customer service skills, can calm an irate customer while showing unflappable positive attitude

Excellent verbal and written communication skills, the ability to work in a high demand work environment

WORK EXPERIENCE:

Angel Hearts International Inc. Atlanta, GA

Executive Assistant 2011 to 2015

Managed and maintained Executive Director’s calendar, scheduling meetings, social events, arrange travel and organize and coordinate volunteer events for the organization.

Communicated with Executive Director concerning volunteer issues or new projects, also performed routine administrative functions such as preparing documents including customized reports, presentations, proposals and correspondence, review incoming mail, typing, filing, faxing, and scanning.

Played a dual role in assisting with volunteer screening, training and support portion of the program, while, overseeing the planning, implementation and evaluation of the volunteer program.

IST Management Services (Facility Management Company) Atlanta, GA

Accounts Payable Clerk 2008 to2010

Coordinated, processed and paid incoming vendor invoices in a timely manner including coding invoices, performing data entry and printing and mailing out checks.

Review/Reconcile payables for accuracy and full supporting documentation, e.g., commercial bills, travel and other expense reimbursements/reports, check requests, consultant invoices, etc.

Handle vendor and internal inquiries including dealing with suppliers on invoice discrepancies and maintain master vendor file.

Morgan & Morgan, PA (Law firm) Atlanta, GA

Executive Assistant 2002 to 2008

Plan, schedule and organize, travel and social gatherings such as educational forums, health fairs, and fundraising events

Network and consult with members and affiliates, while providing administrative support to 12 Board of Directors

Create positive, productive and collaborative relationships with constituencies including Board members, donors, and community members;

Moskowitz & Carraway, PC. (Law firm) Atlanta, GA

Paralegal Assistant 1996 – 2002

Answered multiple phone lines, greeted clients, and Interviewed potential new clients

Filed typed, took dictation, scanned, copied and organized documents

Researched and organized client’s files for attorney

Education

D.M. Therrell High School Diploma Atlanta, GA

Georgia State University Bachelors Atlanta, GA

Contact this candidate