Project Management

Director of Project/Program & Portfolio Management, Global Strategic Leader

Executive Profile

Strategic, global leader offering 20+ years of dynamic management career with strong leadership and project/program and portfolio management and consulting skills; Proven results in guiding enterprise-level program roadmaps, product delivery, client relationships, business development, process improvement, project governance, PMO best practices, training and mentoring; Build and foster strategic business relationships with C-level executives; Highly motivated, energetic with strong client and user-facing skills; Delivery-focused with the ability to bridge the gap between executives, business strategists, and technologists; Skilled in nurturing the team and generating accomplishment-driven workplace environment; Problem solver, communicator, negotiator, and collaborator; Successful in leading/implementing high-profile, multimillion dollar projects and programs for Fortune 500 organizations across the globe - US, Europe, and Asia.

Areas of Expertise

§ IT Project and Program Management § Strategic Planning & Execution

§ PMO Governance, Reporting & Best Practices § Budget Management ($30-$40M)

§ Business Process Improvement § Merger/Business Integration

§ Systems Development Life Cycle (SDLC) § Strategic Alliances/ Negotiations

§ Risk Planning & Change Management § Infrastructure Panning & Management

§ Client and Vendor Management § Global Team Leader (Onsite/Offshore model)

§ Capacity & Demand Management § Talent Development

PROFESSIONAL EXPERIENCE

CVS/Caremark Corporation, Northbrook, IL 2013 – Present Senior Enterprise Program/Portfolio Manager

Caremark Corporation is the largest pharmacy healthcare provider in the United States. Accountable for project, program, and portfolio delivery across the enterprise including Pharmacy Benefit Management (PBM, Retail stores, Minute Clinic and CVS.com)

Key responsibilities include:

Lead the execution of all aspects of assigned projects/programs and manage the annual budget of over $25-30 million.

Direct/manage team of 8-10 senior project and program managers (direct reports) and provide program level oversight to ensure that all projects are delivered on time, within budget and with the high quality results.

Direct all phases of programs from inception through completion and multiple projects development life cycle (Agile/Scrum & Waterfall) in PBM Member Profile, Specialty Connect and Extra Care line of business.

Collaborate with C level executives, and key stakeholders, for the coordination and alignment of objectives and functions across multiple functional areas and on corporate-wide workflow and process improvement.

Implement a tiered governance structure to identify and prioritize projects based on predefined criteria (ROI, productivity, compliance etc).

Manage and monitor project interdependencies, project risk, schedule, scope, and resource and capital budget impact.

Collaborate with the business, finance, and executive teams to plan for synergy achievement and associated budgets to achieve; Define process and timelines for ongoing tracking and reporting activities; Collect, refine and consolidate synergy/budget data executive reporting.

Utilize business information roadmap, technology roadmaps, and enterprise views to optimize the execution of the portfolio to support strategic and project objectives.

Lead cross-functional working teams and elicit cooperation from cross-functional partners at varying levels in the organization.

Meet weekly with various business partners (for example: Operations, Finance, HR, Relationship Management, etc.) to review volume forecasts, staffing needs and to assist in hiring and training, planning and outsourcing of work.

Monitor measure and report on project status to IT and senior business leadership. Accountable to Steering Committee and Operating Committee for strategic goals, including efficiency and functionality of all IT Project completions, timeline adherence, budget and resource management.

Program Management Principal, Chicago IL 2010 – 2013

Performed Program Management Consulting at Sears Holdings in Hoffman Estates IL. Managed and tracked the financials and 1.4 million dollar budget across multiple functions within the enterprise. Directed team of project managers in developing detailed IT work plans, schedules, project estimates, created resource plans, and status reports for ecommerce projects in online business unit and Shop Your Way Rewards line of business. Managed change to the project, developed and implemented actionable plans for business process improvement within the project scope and completed multiple assignments by applying sound knowledge of program methodologies and processes. Developed and maintained strategic Program Management standards across all business units and IT groups within the organization.

Provided program management consulting to Bank of America, one of the leading banking and global financial organization in Chicago, IL. Directed and managed Sears Tower Migration project to move the servers and infrastructure from Chicago to Kansas City and Richmond area. Led multiple project teams to ensure program objectives were met. Developed project and program plans, managed milestones, financials and budget, tracked project progress and key issues across business and technology deliverables and ensured timely, on-budget and in-scope delivery of initiatives that met business needs and objectives.

Managed IT program/portfolio of multiple medium/large-scale and flagship projects for Fannie Mae, Washington DC. Participated in Project Management Governance Program to monitor, review and track the Project Management processes, tools and controls and ensured they were efficient, effective and integrated into Project Management Framework. Leveraged administrative tools to assign work and produced reports such as project dashboards, capacity plans, and resource utilization.

HSBC, Chicago, IL 2007 - 2009

Enterprise Program & Portfolio Manager

HSBC is one of the largest banking/financial services organizations with assets over $2.3 trillion.

Accountable for directing, managing, and leading IT Relationship and Project Management department in HSBC Global team. Led the team of 10-12 senior-level IT managers (direct reports) and multiple IT resources (onsite/offshore model) through all phases of project and program life cycle development using standard PMO Processes and Tools.

Key responsibility/accomplishments include the following:

Directed and managed IT projects/programs in Credit Card Services, Consumer Mortgage Lending, Workflow Imaging, and Document Management Systems (Content Management and FileNet) line of business.

Accountable for managing financials, forecasting and budgeting over $25-$30M, provided financial recommendations, and developed controls and measurements to monitor progress.

Implemented cost reduction, productivity and quality improvement program savings over $5M.

Partnered with the business to established project prioritization criteria and monitoring portfolio alignment with the business strategy.

Effectively managed simultaneous development of several e-Business and assessment applications, all finishing well below already tight budgets, with 10% - 35% cost savings.

Directed and managed the development and maintenance of eMessaging System using J2EE and WEB Services portal that helped saving the operational cost of 0.5M per year and increasing overall customer satisfaction.

Applied best practices to help meeting service level agreements (SLAs) for business applications and provided out-of-the-box performance reports used in capacity planning and effective IT resource utilization.

JP MORGAN CHASE / WASHINGTON MUTUAL, Chicago, IL 2002 - 2007

Senior Program & Portfolio Manager

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Accountable for managing IT program and portfolio of multiple large and medium size projects/programs in Commercial Banking, Receivables, Lockbox, Disbursements and Global Client Access line of business.

Supervised staff of 8 senior managers (direct reports) and technical teams (onsite/offshore) in a matrix environment through all phases of SDLC.

Managed program budget $25-30M across multiple functions within the enterprise.

Directed and managed end to end delivery of e-Commerce project - Cash Online System to save the operational cost of $3.5M and increased the efficiency by 150%

Directed/Oversaw successful implementation of multiple Projects in Application Development and Infrastructure department.

Managed design, development and implementation of Investor Delivery Document Management and Tracking System on client-server environment for Home Loan and Insurance Services line of business. The Client-Server applications were used to facilitate cataloging, location and tracking of documents associated with post loan-closing operations and run on IBM Host servers.

Increased the overall revenue by $5M for the company and customer satisfaction rate by 100%.

Led the team of 20+ IT professionals and supported 1200+ users operations area across the country connected through LAN and WAN.

Recommended and managed the existing infrastructure upgrade for cost savings of over $1M.

LTD COMMODITIES INC, Bannockburn, IL 1999-2001

Project Lead

LTD Commodities is a Retail/Catalog distribution company and ships the merchandise B2B across the globe

Designed, developed, and implemented multiple IT projects in Data warehousing and Accounts Receivable department. Migrated business applications from DMSII/Mainframe to SQL Server/Client-Server environment and increased the efficiency and system performance by 100%. Trained

IT staff on Java and Object-oriented programming techniques.

CSC, COMPUTER SCIENCES CORPORATION, Schaumburg, IL 1994-1999

Senior Project Manager

Managed project planning, execution and end to end delivery of custom and packaged software applications for Fortune 500 companies

Key accomplishments include:

Led a five-member technical team to design, development, and implementation of FIN, a financial application for SWIFT, and a financial telecommunication company in Northern Virginia. Improved productivity through development of appropriate programs/ procedures and ensured ISO 9001 Certification for the organization.

Managed design, development and implementation of Revenue Accounting System to generate monthly bills for over 1 million customers for NICOR Gas Corporation, a utility company in Naperville, IL.

Managed complete analysis, design, development and customization and implementation of Payroll System for City of Minneapolis, MN.

TCS, TATA Consulting Services, Mumbai, India 1991-1993

Sr. System Analyst / Project Lead

Migrated Financial Accounting System from MPE/HP-3000 Classics series to MPE XL/ HP-3000 Spectrum series for the client Boots Pharmaceuticals, UK.

Performed full life cycle development (SDLC) of Telephone Call Monitoring and Billing System for OKI Electric Industries, Japan. Customized and installed EPABX software at 100+ clients’ locations including Diners Club, Singapore and United Engineers, Malaysia to help increasing the revenue over $5M.

EDUCATION

M.S. Computer Applications - Thapar Institute of Engineering & Technology

M.S. Physics - University Of Lucknow

B.S. Mathematics, Physics - University of Lucknow

CERTIFICATION / TRAINING

Program Management - George Washington University School of Business

Advance Consulting - Lake Forest Graduate School of Management

Strategic and Business Communication

Business Writing for Corporate Success

Project Leadership Management and Communication

Managing Multiple IT Projects

PMP Certification from Project Management Institute (PMI)

SKILLS SUMMARY

Project & Portfolio Management (PPM): Clarity, Worklenz, Daptiv, Planview, MS Project, SharePoint, Waterfall, Agile, Scrum, RUP

Software/ Databases: MS Outlook, MS Project, Lotus Notes, MS Visio, MS Office Tools: Word, Excel, Power Point and MS Access;

MS SQL SERVER, ORACLE, DB2, DMSII, IMAGE, PVCS, Test Director, LoadRunner, JCL, CICS, TSO/ISPF, RBase, WFL, XGEN, COMS

Languages: Java, J2EE, COBRA, Web Sphere, C++, Visual Basic, SQL, HTML, XML, UML, COBOL

OS/Platforms: MS Windows NT/XP, MVS, MPE, MCP, Clearpath, Unix, IBM Servers, Mainframes (IBM 3090, UNISYS); HP 3000, Sun Micro Systems, Servers, TCP/IP, HTTP, Ethernet

AWARDS/RECOGNITION

Commended for exceptional performance in generating high productivity gains merging culturally diverse groups and developing the best talent. Recognized for successful implementation of quality, methods, process improvement, performance optimization, and cost-control solutions – HSBC

Recipient of Valuable Resource Award – Computer Sciences Corporation (CSC)

Recognized for overcoming unique challenges to yield specified results: increased production uptime to 99.95%; improved performance, quality and productivity; reduced operational cost; implemented successfully 100% of project releases on time and within budget – JPMorgan Chase

Commended for exceptional performance in terms of commitment, accuracy, and productivity – Nicor Gas

Recognized for demonstrating excellent technical and managerial skills, attention to details, helping and resolving critical problems and issues, resulting in shortened development and testing time and successful production implementation of complex business applications – LTD Commodities

Recognized for outstanding performance and exceeding client’s expectations – TCS

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