Customer Service Project

GOURI PONDURI

acp4ad@r.postjobfree.com

(M) 812-***-****

EXECUTIVE SUMMARY

Business focused result oriented Technical Lead/Architect with solution design skills and a track record of successful project delivery in cross functional domains. Proven ability in working as key member of client IT Business Transformation team performing IT liaison and alignment for one Sales Channel and Channel & Brand marketing. A value driven professional utilized Information Technology seasoned in processes implementations. Diversified experience in managing stakeholder(s) requirements including EVPs, defining business case, conceptualizing Solution Architecture, defining detailed technical design seasoned in translating business requirements to the technical delivery team. A perfect blend of solution design with technical skills and business analysis has resulted in making successful delivery for more than 30 projects.

PROFILE

Consolidated IT experience of 16 years in Requirements gathering, Solution Design and architecture, Software Development & Testing of Windows & Web applications over diverse architectures & methodologies that include SaaS, Onion Architecture, SOA, Client Server technologies, N-Tier architecture, OOAD and design patterns.

Expertise in application development using Microsoft Technologies with primary skills in C#, VB.NET, ASP .NET on frameworks 1.1/2.0/3.0/4.0/4.5, Win Forms, SQL Server 2000/2005/2008/2012 and Oracle. Applications include Web API 2.0 based SaaS, Onion Architecture, MVC, Web Services/WCF based SOA, Windows Services, .NET Application Blocks and design patterns.

Integration with BizTalk and DB2 on iSeries and exposure to EDI

Experience in Agile, Scrum methodologies

Understanding & working knowledge on multiple functional & industry domains including HealthCare, workflow-based systems, document management, telecom, loan accounting management, HR and Supply Chain Management.

Management of projects involving project teams from different vendors including review of estimates and SOW

Onsite lead with extensive experience in off shore team management

Understands CMM / ISO processes

Good experience on Database design

TECHNICAL SKILLS

Expertise Area:

Microsoft .NET technologies

Languages:

Programming Languages : SQL, C#, VB.NET, C, C++, Cold Fusion

Scripting Languages :JavaScript, VBScript, jQuery

Other Languages: XML, XSL, XSLT.

Frameworks/Technologies:

SaaS, Onion Architecture, Service Oriented Architecture (SOA), Microsoft .NET Framework (1.1, 2.0, 3.0, 4.0,4.5) including ASP.NET, Web API 2.0, MVC 3, Entity Framework, NHibernate.NET, ADO.NET, Remoting/ WCF/Windows Services, Microsoft Application Blocks, BizTalk Server 2004/2006,

DBMS:

SQL Server 2000/2005/2008, Oracle, Informix 7.x/8.x, MySQL

Operating Systems:

Win 2000/2003/2008, Win 7.0, XP

Project Management:

MS Project, CorasWorks

Tools & Others:

UI Tools : Infragistics controls, GoDiagram, Atalasoft, DevExpress Web and MVC DevExpress extensions

Installer : Install Shield, MSI

Testing Framework: NUnit, MOQ

Other Tools: Fluent NHibernate, Resharper, Code Collaborator, Oracle Red Gate, Visual Studio 2013, DevExpress Web and MVC controls, TFS, PDFNet SDK, Atalasoft Toolkit for .NET., Aqua Studio 4.0, VSS, VSTS, Eclipse, DTSearch, MS Visio, Solar Winds, Web Trends, iTextSharp, Crystal Reports 2008, SSRS, SSIS, UML,,

EDUCATION

Degree Year Location

M.S (Software Systems) 2001 BITS Pilani, India

B.E (Electronics and Communication) 1997 Gulbarga University, India

ACCOMPLISHMENTS

Successfully designed and delivered customer IT projects worth $2 million for client within baseline budget and schedule for “Sales & Marketing”, “Customer Service”, “Builder channel” and “Supply Chain” functions.

Solution design / delivering projects that improved channel operations and enabled channel achieve its goals resulting in increased customer satisfaction.

Analyze and recommend CMS tools for CMS based business solution

Solution design and implemented "Price Reconciliation" and B2C site projects for Sales & Marketing resulting in increase of sales by $3 million

Onsite technical lead for web applications stack providing 24/7 support to customer resulting in generation of $450 K /year revenue for my organization

Reduced support cost to company by 8% by implementing shared service model between 2 offshore centers

PROFESSIONAL EXPERIENCE

Dates Employed Job Title Company

Consultant Senior Developer Jul 2014 – Till Date

Project: eDiscovery

Client: Thomson Reuters, Greater Denver Area, CO, USA

Designing and implementing a new SaaS product supporting legal eDiscovery.

Roles & Responsibilities:

Design and development of SaaS RESTful web services using Web API 2.0 with Oracle as back end and NHibernate as the ORM.

Data access layer development using NHibernate with repository and unit of work patterns

Using scrum / agile based process management

Unit testing tools are TFS and MOQ

Environment: Visual Studio 2013, C#, Web API 2.0, NHibernate, Oracle, IIS 7, Re sharper, Red Gate,

Consultant Senior Developer Apr 2012 – June 2014

Project: Vision / Halo Application

Client: Rising Medical Solutions, Chicago, IL, USA

Vision is a web application used by Health Care company clients for admin functionality, medical bills assessment and viewing of claims

Halo is the a new web portal that would allow end users to enter Medical bills, claims, processing of bills and claims using a web interface.

Roles & Responsibilities:

Design and development of Claim and Patient screens using Onion architecture/ MVC3 and SQL server as the back end.

Implementation of user authorization using NetSqlAzman Roles and Groups

Core development of UI screens using jQuery and MVC3

Development of business layer and back end using Entity framework

Use of DevExpress Web tools (ASP.NET and MVC Extensions)

Design and Development of Approval Workflow functionality for a specific client in current application on ASP.NET 3.5 platform

Enhancements in functionality that allows user to generate PDF documents containing bills / EOR and bill attachments

Environment: MVC 3 on Visual Studio 2010, jQuery, Entity Framework, SQL Server 2008, DevExpress, IIS 7, MVC DevExpress Extensions (v 12.x), C#, ASP.NET, SQL Server 2005, Visual Studio 2008, NetSqlAzman database

Technical Lead/ Analyst Jul 2011 – Mar 2012

Project: APAC (Asia Pacific) RMA Portal

Client: Motorola Solutions, Schaumburg, IL, USA

Web portal allows Motorola customers and partners to log RMA requests through the web. Partners could perform admin setup and log single / bulk RMA requests through Web interface. .

Roles & Responsibilities:

Gathering of requirements and creation of functional and technical design documents

Solution design using 3 Tier based architecture

Design and development of administration functionality web pages

Development of business layer and back end

Implementation of reports using Crystal reports

Leading an offshore team of 5 developers

Facilitate user testing and Customer acceptance testing

Environment: C#/VB.NET, ASP.NET, SQL Server 2005, Visual Studio 2008, and IIS 6.0 on Microsoft Windows 2003, VSS, Crystal Reports 2008, iTextSharp, Tesseract

Technical Architect/ Technical Lead Jul 2009 – Jun 2011

Project: Customer Communication

Client: Masterbrand Cabinets Inc, Jasper, IN, USA

This tool provides a mechanism for customer service, across all channels, to communicate and track communications effectively with customers via phone, email etc.

Roles & Responsibilities:

Gathering of requirements and creation of functional and technical design documents

Solution design using WCF based SOA.

Creating the framework for different layers and leading a team of 4 developers

Development of “WCF” and “Hosting” layers of project

Design Web forms and development of business layer

Integrating Data Layer, Unit Testing and facilitate user testing

Move to staging and production after successful testing

Environment: C#, ASP.NET, ADO.NET, SOA based WCF, Visual Studio 2008, and IIS 6.0 on Microsoft Windows XP/2003, VSTS, MVP pattern, TFS

Project: Cabinet(s) Price Reconciliation across different business systems

Client: Masterbrand Cabinets Inc, Jasper, IN, USA

Price Reconciliation is a tool allows a common repository and online interface to drive cabinet SKU price and management across business systems. This helped reduce the manual effort of comparing prices between systems thereby increasing the efficiency of Product and Channel marketing teams.

Roles & Responsibilities:

Business analysis and requirement gathering

Solution and technical design

Identifying the Common modules & components

Writing the business and data access layers using design patterns.

Design of web forms, Integrating Data Layer and Unit Testing.

System Integration and facilitating user testing.

Move it to production by various stages

Environment: C#, ASP.NET, ADO.NET, SQL Server 2005, Visual Studio 2008, IIS 6.0 and Microsoft Windows XP/2003, TFS

Project: Business Building Admin Program for Marketing

Client: Masterbrand Cabinets Inc, Jasper, IN, USA

Solution design and implementation of an online interface to process thousands of credit requests by dealer channel resulting in effort reduction of 2000 man hours for Marketing Team. The web interface provides visibility to customers / sales reps / dealers on credit request(s) status and credit balance of customers.

Roles & Responsibilities:

Solution design and technical lead on project

Development of business and data access layers

Integration with DB2 universal database for iSeries using MS ADO.NET

Environment: C#, ASP.NET, ADO.NET, SQL Server 2005, Visual Studio 2008, IIS 6.0 and Microsoft Windows XP/2003, TFS

Project: “Builder Channel System” Upgrade

Client: Masterbrand Cabinets Inc, Jasper, IN, USA

Web application upgrade from .NET 1.1/SQL 2000/Windows 2003 to .NET 4.0/SQL Server 2008/Windows 2008 thereby facilitating use of enhanced features like .NET 4.0/WCF/WWF/ASP.NET and allowing service integration with ERP using .NET connectors.

Roles & Responsibilities:

Analyze, estimate, plan and lead

Troubleshooting technical issues

SSIS Package

SSRS based reports

Environment: C#, ASP.NET, SQL Server 2008, Visual Studio 2010, Windows 2008, IIS 7.0, SSIS, SSRS

Project: B2C Website for Cabinet Brand

Client: Masterbrand Cabinets Inc, Jasper, IN, USA

Solution design and implementation of .NET/SQL Server 2005 B2C site displaying a new product line with details of species / finishes / construction / products etc. resulting in a new B2C site reflecting the product line with details of species / finishes sold by brand.

Roles & Responsibilities:

Technical architecture of website

Active participation in website design and development of business and data access layer

Gathering requirements for enhancements and define scope of work for new projects

Environment: C#, ASP.NET, SQL Server 2005, Visual Studio 2008, Windows 2003, IIS 6.0, TFS

Project: Onsite Web Support Lead

Client: Masterbrand Cabinets Inc, Jasper, IN, USA

Managing and supporting over 50 web applications for the client.

Roles & Responsibilities:

Onsite technical lead

Ensuring support requests are completed / delivered within estimated effort and schedule

Gathering requirements for enhancements and define scope of work for new projects

Monitoring of applications using Solar Winds tools and Web analytics using Web Trends

Interaction with business user, user testing facilitation

SLA met for 95% of the time

oHelpdesk tickets < 20

o90 day tickets < 0

Environment: C#, ASP.NET, SQL Server 2005, Visual Studio 2008, Windows 2003, IIS 6.0

Project: Stock Cabinet(s) Program for Lowes

Client: Masterbrand Cabinets Inc, Jasper, IN, USA

Roles & Responsibilities:

Analyze, Estimate and lead development effort of the changes required in existing business process

Planned procurement and installation of relevant IT infrastructure components in the distribution assemblies and accommodate DA expansion to meet Sales demand facilitating smooth roll out of stock cabinet program across all Lowes stores.

Interra Information Technologies, Noida, India Jun 2005 – June 2009

IT Project Lead/Technical Architect

Design and development of several projects on Microsoft Platform in the role of Technical architect / lead using technologies like C#, .NET, ASP.NET, MVC, BizTalk Server 2006. I was involved in gathering requirements, solution design and architecture, client management managing the delivery of milestones.

Sapient Corporation, Gurgaon, India Feb 2002 – May 2005

Module Lead/Associate Technology

Played key role as team lead and developer on projects with contribution to design / development of modules, requirements gathering and creation of technical design documents. Worked in Telecom, UK government and CMM level 3 assessment projects.

Cyber Solutions, Downers Grove, USA Feb 2001 – Dec 2001

Developer

Interra Information Technology, Noida, India Jan 2000 – Jan 2001

Developer

Crystal Software, Delhi, India May 1998 – Dec 1999

Developer

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