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Customer Service Safety

Location:
United Arab Emirates
Posted:
June 10, 2015

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Resume:

CURRICULUM VITAE

NILLARD II B.ZAMORA

Abu Dhabi, UAE

MOBILE NO. 055*******

EMAIL ADDRESS: acp46r@r.postjobfree.com

POSITION APPLIED

Any position that would match my qualification.

OBJECTIVE

Assume a challenging and rewarding position for a reputed company in Abu Dhabi,UAE.

PERSONAL DATA

NATIONALITY : Filipino

DATE OF BIRTH : 18TH February 1984

MARITAL STATUS : Single

RELIGION : Christian

PASSPORT NO. : EB1004569

LANGUAGES : English, Tagalog

VISA STATUS : Employment Visa

EDUCATIONAL BACKGROUND

Bachelor of Science in Computer Engineering 2008-2009 - Undergrad

Bachelor of Science Medical Technology 2003-2005 - Undergrad

High School (Secondary) 1998-2002 - Graduated

Elementary 1992-1998 - Graduated

QUALIFICATIONS

• Certified and completed SAFETY OFFICER TRAINING COURSE for Construction, Petrochemical and Oil and Gas Industries approved by International Association of Drilling Contractors ( IADC )

• Certified and completed BASIC RIGPASS SAFETY ORIENTATION COURSE approved by International Association of Drilling Contractors ( IADC )

• Certified and completed DRILLING TECHNOLOGY COURSE approved by International Association of Drilling Contractors ( IADC )

• Certified and completed HYDROGEN SULFIDE SAFETY AND SCBA INSTRUCTION COURSE approved by International Association of Drilling Contractors ( IADC )

• Certified and completed STANDARD FIRST AID WITH PROFESSIONAL CPR AND AED INSTUCTION COURSE approved by International Association of Drilling Contractors

( IADC )

• Professional member of International Association of Safety Professionals – Philippines ( IASP )

WORK EXPERIENCE

Mar 2015 – June 2015

EMPLOYER : OBS Automotive LLC

Abu Dhabi, UAE

POSITION : Mechanical Technician (ADNOC LUBE)

DUTIES and RESPONSIBILITIES:

• Vehicle maintenance and light care like car engine flushing and oil changes.

• Responsible for the proper lubrication of a car's suspension system and other moving parts.

• Checking for engine and transmission fluid and other fluid levels and refilling appropriately.

• Inspect various belts and filters, and check air levels and gauges.

• May also perform other car works, such as battery replacement or tire rotation.

• Write up service reports and receipts for work done.

• Customer interaction and explaining technical components to clients at times.

• Oversees & maintain standards of health & safety of the team while at work.

June 2010 – August 2012

EMPLOYER : First Auto – LPG Gas Holdings Corporation

Cebu City Philippines

POSITION : Assistant/Acting Team Leader

DUTIES and RESPONSIBILITIES:

• Manage and motivate quality and safety performance of the team

• Oversees & maintain standards of health & safety of the team while at work

• Ensuring the performance of staff is of high standard

• Discussing and resolving problems with staff and clients

• Work towards and implement best practice

• Recommend and implement operational process and improvement

2007-2010

EMPLOYER : QUALFONE COMPANY Philippines

Cebu City Philippines

POSITION : Communications Operator / Call Center Agent

DUTIES and RESPONSIBILITIES:

• Answer inbound calls as well as assist customers who have specific inquiries

• Build customer’s interest in the services and products offered by the company

• Provide personalized customer service of the highest level

• Update the existing databases with changes and the status of each customer/prospective customer

• Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties

• Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments

PERSONAL SKILLS

• Able to drive vehicles for manual and automatic transmissions

• Excellent computer knowledge/technological skills. ( WORD and EXCEL )

• Adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features.

• Good verbal and oral communication skills- fast and correct typing, ability to create grammatically correct responses.

• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization.

• Sound judgmental powers; ability to manage difficult situations, to respond promptly to the needs of the client, solicit feedback to improve service, respond to requests for service/assistance.

• Quality management- look for means of improving as well as promoting safety in work environment.

• Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed

• Good social skills

• Ability to meet tight deadlines.

REFERRENCES:

Available upon request.



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