Manager Management
Resume:
Ned Ernest Clapp III (Ernie)
**** ********* ******. ~ Gallatin, TN 37066
acp43w@r.postjobfree.com
CAREER SUMMARY
IT Management professional and visionary leader, highly skilled in the design, development and delivery of cost effective, high performance technology solutions to meet challenging business needs. Equally effective organizational leadership, team building and project management acumen, introducing out-of-the-box thinking and problem-solving analysis that reduce costs, improve efficiencies, support organizational goals and maximize technology investment.
AREAS OF EXPERTISE
Technology Architecture & Integration
Disaster Recovery Planning & Execution
IT Delivery & Project Management
Business Continuity & Risk Management
Budgeting & Cost Control
Business System Integration
Vendor Management & Contract Negotiation
Infrastructure Virtualization
Data Center & Security Management
Team Building & Leadership
Change Management Process & Procedures
EMPLOYMENT HISTORY
Permanent General Companies, Nashville, TN June 2008 ~ Present
Manager Network Services
Performs strategic planning, leadership, and decision-making authority for IT infrastructure. Introduced and maintain a formal change management process and tracking process which has reduced the number of unplanned outages. Conducted Business Impact Analysis and created the test plan for annual disaster recovery tests and documentation. A member of the enterprises security council. Led the architecture design for PCI (payment card industry) compliance.
Technologies that have been successfully justified and introduced to the company:
Virtualization – Using VMware the number of physical servers have been reduced over 50% and have been able to increase deployment of new servers by around 20% without increasing staff and systems.
WAN Optimization – Reduced the need to increase bandwidth increases by 50% with the introduction of WAN optimization at remote sites.
SAN (Storage Area Network) and NAS (Network Attached Storage) – The result of SAN technology resulted in several processes that were taking days to complete were reduced to being completed in hours. With the introduction of NAS technology and features there was a reduction of storage needs of 70%.
Cloud technologies – Implemented email archival solution with Mimecast as the provider of this solution.
Gaylord Entertainment, Nashville, TN April 1999 ~ June 2008
Manager LAN Administrator
Duties include managing and building a team of 12 individuals across several Information Technology disciplines. The primary responsibility of the team is the support and development of over 300 Intel based servers, 7 AS400 (iSeries) systems, security administration, and print services. In addition, the support of the Enterprise Storage Area Network (SAN) which consists of Brocade switches, IBM, and EMC disk arrays totaling over 30 TB of storage. Other responsibilities include developing and maintaining the capital and operating budgets for the LAN group and developing business relations with vendors. Created SLA’s for systems based on critical, urgent, or general categories and metrics in which to measure these SLA’s. Prior responsibilities have included being the project lead for the design and implementation of server infrastructure at 3 new Hotels consisting of Microsoft Active Directory, Exchange, SMS, and SQL on 30 servers at each location. Other areas to note was assisting with the creation of the company’s Disaster Recovery plan and implementing this plan.
Cendant. Knoxville, TN July 1996~ April 1999
Network Engineer
Duties include site manager for the Knoxville TN, Elizabethton TN, and Orangeburg SC offices and being the technical lead for these sites. Responsibilities include setting up, maintaining, repairing, and upgrading over 500 workstations, 6 file servers running Novell 3.12 and 4.1, installing hubs, CSU’s and routers, setting up print services, setting up various Microsoft Products for network use (Office, Mail, Schedule, Project, etc…), troubleshooting problems with cabling. Other duties include configuring TCPIP, IPX/SPX, setting up LAN accounts, setting up network windows, setting up Windows 95 workstations, setting up workstations with browsers for use with Intranet and Internet, and assist with purchasing. Other responsibilities include installing and programming AT&T phones on AT&T Definity switch.
Radio Systems Corporation. Knoxville, TN June 1992 ~ June 1996 Manager of Information Systems
Duties include setting up, maintaining, and purchasing all computers and peripherals, evaluating all computer software purchases, setting up EDI (Electronic Data Interchange) trading partners, maintaining current accounting software and evaluating new accounting software on the market. Also responsible for setting up and maintaining Local Area Network, Wide Area Network, Communication Server (Citrix Server) and Fax Server. Responsible for teaching and training employees on business software (MAS90, Microsoft Office, Lotus 123, and Word Perfect), and maintaining repair of all computers and peripherals, overseeing the implementation of the company’s Internet home page. Other duties include month end reconciliation of inventory, purchasing, accounts payable, and assisting in all other reconciliation’s, maintaining bill of materials and inventory, assist in forecasting and budgeting, and maintaining special reports used in forecasting and budgeting.
First National Bank of Gatlinburg, Gatlinburg, TN August 1988 ~ June 1992 Manager of Credit Support
Duties include compiling documentation exceptions report, creating and enhancing a computer program for documentation exceptions report in order to meet the needs of Senior Management, maintaining all incoming documents (such as, insurance, titles, deeds of trust, etc.) for accuracy, filing documents into the loan files, cross training of credit department and the assistance in training the loan processors, serving on the Bank’s compliance committee and policy committee, and balancing and checking accuracy of credit cards.
Credit Support – Documentation Clerk
Duties include balancing Installment and Commercial Load Portfolio’s, checking accuracy of all notes, building loan files, maintaining variable rates and seasonal payment schedules, giving credit references and assisting loan officers by obtaining Credit Bureau Reports on prospective customers, and maintaining reports on all insider loans.
General Services/Purchasing
Duties include coordinating custodial duties and landscape maintenance, reviewing and recommending repairs needed on the Bank’s buildings, purchasing supplies, equipment and services according to the purchasing policy, reviewing standing purchasing agreements. Also in charge of warehousing a stock of office supplies and reviewing equipment requests for all branches, assisting in budget preparations and enforcing budgetary compliance for the Bank’s supplies, equipment, and contract maintenance, and serving on the Bank’s marketing committee and compliance committee.
Bookkeeping
Duties include pulling NSF (insufficient funds) checks from dialing work, mailing statements on their cycle date, maintaining files on signature cards, balancing ATM transactions, processing charged back checks, and assisting customers with balancing problems.
The Mountain Press Newspaper, Sevierville, TN March 1987 ~ August 1988 Sales Executive
Duties include selling retail advertisement space in the Mountain Press and other related papers, meeting daily scheduled deadlines for the customers’ advertisement, and having a working knowledge of the product and the ability to make an ad from the customer’s idea.
TECHNOLOGIES
Intel Servers
Dell Blade Center
EMC Disk Arrays
IBM Blade Center
IBM Disk Arrays
Riverbed WAN Optimization
IBM SVC (SAN Volume Controller)
F5 Load Balancer
NetApp Disk Arrays
Cisco Load Balancer
Brocade Fiber Switches
Qlogic Storage Routers
OpNet Application and Network Performance
SOFTWARE:
Symantec Netbackup
Exchange
Microsoft Project
SQL
IIS
Share Point
Wireshark Packet Capture
SMS/System Center
Active Directory
Citrix
Visual Basic
MS Office Suites
Double Take
Visio
vSphere
Various Antivirus Products
Microsoft Hyper V
OPERATING SYSTEMS:
Windows 200x Server
VMware
Linux
Windows XP, Vista, Windows 7 and Windows 8.1
Novell
EDUCATION
East Tennessee State University, Johnson City, Tennessee
Bachelor of Business Administration Degree in Marketing, December 1986
Certifications
MCP
CNE
A+
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