Mental Health Quality Assurance

Professional Summary

Over ** years experience working for the Devereux Foundation in multiple roles and settings. Variety of experience in meeting the psychosocial, emotional, behavioral and healthcare needs of consumers, with a dedication to bettering their overall health and quality of life. Experienced working within multiple systems of care, managing medical records and monitoring quality assurance to meet regulatory compliance and ensure the best care given. Culturally competent working effectively with a conglomerate of ethnicities and cultures assuring their goals are reached.

Experience

Devereux Foundation, Community Service of Philadelphia Treatment Foster Care Program

Clinical Case Manager September 2010 – Present

Manage a caseload of foster children and their biological families and foster parents.

Arrange interagency meetings and write treatment plans covering multiple life domains, including but not limited to: emotional, healthcare, educational, life skills, behavioral.

Complete quarterly reports, structured case notes and progress reports for every client.

Maintain client files according to federal, state and local regulations. Audit files and perform quality assurance assessments.

Attend Philadelphia Family Court on behalf of clients and families.

Conduct home visits in the community and provide safety assessments.

Provide in-home behavior management, behavior modification, parenting support, crisis intervention, and conflict resolution.

Assess for treatment needs and arrange for all necessary services. Monitor progress of treatment services and make changes as needed.

Attend family service planning meetings, individualized education planning meetings, psychiatric and psychological assessments, and various interagency meetings.

Consult and work closely with Child Advocate attorneys, The Department of Human Services, Medical Doctors, psychiatrists/psychologists, and other professionals assigned to team.

Devereux Foundation, Inpatient Psychiatric Hospital

Supervisor/Mental Health Technician II May 2006-September 2010

Supervised Mental Health Technicians who worked directly with children and youth on a psychiatric inpatient unit.

Assigned all Mental Health Technicians to their respective units, as well as ensuring and overseeing work is complete.

Managed schedules for all Mental Health Technicians with efficiency and accuracy ensuring coverage for all shifts.

Evaluated Mental Health Technicians competency in completing their assigned duties. Conducted quarterly and annually performance reviews and providing guidance, feedback and performance improvement plans.

Member of Quality Management Team attending monthly meetings to continually improve the performance of services rendered to clients.

Orchestrated monthly meetings with Mental Health Technicians.

Co-founder of a Behavior Modification System that focuses on treatment goals and tracks the progression each client makes daily.

Documented and managed incident report compliance for both staff and clients utilizing RADAR system.

Performed thorough chart audits in order to maintain compliance with state, federal and local regulations.

Conducted training for all direct care staff in Safe and Positive Approaches, Fire Safety and Emergency Procedures

Oriented new staff to policies, procedures, job responsibilities and expectations.

Continued to perform duties of Mental Health Technician I.

Devereux Foundation, Inpatient Psychiatric Hospital

Mental Health Technician I September 2004- May 2006

Fostered a safe and positive environment for children and adolescent patients on a children’s psychiatric unit.

Handled crises as they arose and utilized de-escalation techniques.

Facilitated therapeutic groups including, but not limited to, self-esteem building, handling aggression safely, anger management, stress and anxiety management, committing to be drug/alcohol free, and combating homicidal and suicidal ideation.

Provided one on one counseling as needed for all patients and developed and maintained positive therapeutic relationships.

Conducted meticulous documentation of patients’ behavior, affect, interventions used, and progress toward treatment plan in compliance with all regulatory agencies and insurance company guidelines.

Promoted to Mental Health Technician II/Supervisor of unit.

Education

MS Health Services Management, Eastern University St. David’s Pa. September 2013 – February 2015

BA Psychology, West Chester University West Chester, Pa. September 2007-May 2010

Skills

Strong written and verbal communication

Quality Assurance and Medical Record Compliance

Knowledge of DPW and DHS Regulations

Auditor of files

Assessment and Treatment Planning

Safe and Positive Approaches Trainer

Record Keeping/ Documentation

Managing multiple tasks and staff

Coordinating care of clients

Proven team leader, innovator and developer

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Work independently or in group setting

Profiler & Radar Information Systems

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