TAI EXHAM

* ****** ****, *******, ***** **** C: 044******* Email: acp427@r.postjobfree.com

Summary

I am a mature, self motivated, hard working, deteremined, dedicated individual with over

** ***** ****rience in an office environment.

Whilst my bankground has been in Banking, my skills are vast and have been challenging

and very rewarding. It has been through these challengers that I have been able to

develop myself as an individual and have tested the full extent of my capabilities.

My skills in Banking, Administration, HR, Microsoft Word, Excel, Publisher, Powerpoint,

accounts payable and Customer service, hightlights only a few things that I am capable of

and I believe are/can be valuable to any employer.

I do believe that i would be a valuable addition to any company.

Summary of Skills

- Strong communication skills - Complex problem solving

- Effective time management - Excellent managerial sills

- Deadline/Detail-oriented - Employee training and development

- Multi-task management - Cash handling skills

- MS Excel/Word literate - Analytical

- Professional and mature - Dedicated and loyal

- Fluent in both Cook Island Maori and English

Experience

February 2008 – Jan 2014

Human Resource & Administration Officer (Reporting to Financial Controller)

Bank of the Cook Islands Rarotonga, Cook Islands

•Designed the employee performance evaluation process and merit program.

•Created and implemented the exit and interview program process.

•Worked with senior level management to create fair and consistent HR policies and

procedures.

•Created and managed more than 70 confidential personnel records.

•Processed all salary changes stemming from merit increases, promotions, bonuses

and pay adjustments.

•Supported 70 employees at all levels, including executive leadership.

•Facilitated monthly meetings to develop strategies that would positively influence

workplace relationships.

•Ran the bi weekly payroll process.

•Provide current and prospective employees with information about policies, job

duties, working conditions, wages, opportunities for promotion and employee

benefits

•Coded the general ledger and processed vendor invoice payments.

•Coordinated approval processes of all accounts payable invoices.

•Researched and resolved billing and invoice problems.

•Maintained detailed administrative and procedural processes to improve accuracy

and efficiency.

•Verified and logged in deadlines for responding to daily inquiries.

•Created databases and spreadsheets to improve inventory management and

reporting accuracy.

•Improved communication efficiency as primary liaison between departments and

clients

•Monitored and updated Leave Reports for Management

•Maintaining effective and professional customer service

March 2007 to February 2008

Supervisor Admin & Premises (Reporting to Manager HR/Admin & Premises)

•Attending to Head Office and Outer Island Admin & Premises responsibilities

•Provide and assist with up skill training for staff

•Verified and logged in deadlines for responding to daily inquiries.

•Identified and resolved system and account issues.

•Assisted with payroll preparation

•Sourced and liaised with suppliers for maintenance work on Head Office and Outer Island

July 2006 – March 2007

Relief Officer (Reporting to Manager HR/Admin & Premises)

•Providing temporary relief in all areas of the Bank due to staff absence i.e. annual, sick

leave etc.

Jul 2004 to Jul 2006

Asset Recovery Officer – Bank of the Cook Islands (Reporting to the CEO)

•Effectively managing under $50k debt portfolio

•Providing assessment of problem loan accounts and recommendations for recovery

•Maintaining an updated record of all clients and provide progress report to CEO

•Conducting/processing legal action, repossessions and advertising for problem loans

debt recoveries.

Part time sales Assistant (CITC Duty Free) 2004 – 2006 Rarotonga

•Assign employees to specific duties.

•Perform work activities of subordinates, such as cleaning and organizing shelves and

displays and selling merchandise.

•Cash handling of till and balancing at end of each shift

Aug 2003 – Jul 2004

Restaurant Cashier – Pacific Resort

•Receive payment by cash, check, credit cards, vouchers, or automatic debits.

•Issue receipts, refunds, credits, or change due to customers.

•Assist customers by providing information and resolving their complaints.

•Count money in cash drawers at the beginning of shifts to ensure that amounts are

correct and that there is adequate change.

•Greet customers entering establishments.

•Calculate total payments received during a time period, and reconcile this with total sales.

•Monitor checkout stations to ensure that they have adequate cash available and that they

are staffed appropriately.

• Assist with duties in other areas i.e. take orders, prepare drinks etc.

•Maintain clean and orderly checkout areas and complete other general cleaning duties,

such as mopping floors and emptying trash cans.

Nov 2002 – Aug 2003

Supervisor Island Craft Manufactory Ltd

Rarotonga, CI

•Direct or coordinate production, processing, distribution of both customer and shop

orders

•Review processing schedules or production orders to make decisions concerning

inventory requirements, staffing requirements, work procedures, or duty assignments,

considering budgetary limitations and time constraints.

•Review operations and confer with technical or administrative staff to resolve production

or processing problems.

•Develop or implement production tracking or quality control systems, analysing

production, quality control, maintenance, or other operational reports, to detect production

problems.

•Set and monitor product standards, examining samples of raw products or directing

testing during processing, to ensure finished products are of prescribed quality.

•Maintain updates with customers/shop of work progress and estimate completion

Jun 2000 – Jan 2001

Purchasing Officer – Rarotongan Beach Resort and Spa

•Locate vendors of materials, equipment or supplies, and interview them to determine

product availability and terms of sales and payment etc.

•Prepare and process requisitions and purchase orders for supplies and equipment.

•Maintain records of goods ordered and received.

•Resolve vendor or contractor grievances, and claims against suppliers.

•Control purchasing department budgets.

• Interview and hire staff, and oversee staff training.

•Work closely with departments to source and deliver on their requirements

Jul 1996 – Mar 2000

Bank Officer – ANZ Bank, Auckland, New Zealand

•Cash checks and pay out money after verifying that signatures are correct, that written

and numerical amounts agree, and that accounts have sufficient funds.

•Receive checks and cash for deposit, verify amounts, and check accuracy of deposit

slips.

•Enter customers' transactions into computers to record transactions and issue computer

generated receipts.

•Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily

transactions using computers, calculators, or adding machines.

•Examine checks for endorsements and to verify other information such as dates, bank

names, identification of the persons receiving payments and the legality of the documents.

•Count currency, coins, and checks received, by hand or using currency counting

machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve

Bank.

•Order a supply of cash to meet daily needs. Monitor bank vaults to ensure cash balances

are correct.

•Carry out special services for customers, such as ordering bank cards and checks.

•Identify transaction mistakes when debits and credits do not balance.

•Resolve problems or discrepancies concerning customers'

Education

Tereora College

1992 Sixth Form

Typing, English, Biology, Mathematics, Journalism

1991 – New Zealand School Certificate

Typing, English, Mathematics, Human Biology, Accounting

Other Achievements

•First Line Management Whitireia Polytechnic, 2009

•Business Admin and Computing Level 2, 3 – Whitireia Polytechnic – 2006 2008

•Bank of the Cook Island Merit awards

Referees

•Thomas Lowry (Bank of the Cook Islands Financial Controller) 682 29341

•Robert Tererui (Bank of the Cook Islands Manager Assets Management Unit) 682 29341

•Mary Potter (Bank of the Cook Islands, HR, Admin & Premises Manager) email: : ph

+628********* (Indonesia)

References

•Rory Macgillcuddy (Corporate Manager, ANZ Bank, NZ)

•Chris Lancaster (ANZ Bank Manager)

•Vaine Teokotai (Accountant – ANZ Bank)

•Hans Zindel & Harry Ivaiti (Form Teacher & Principal, Tereora College)

Contact this candidate