Manager Office

***** *. *****, *******, ** ***** 708-***-**** acp3wc@r.postjobfree.com

Terra S. Patterson

Objective

My goals are to obtain a quality position in the property management field which I have grown to love.

Experience

8/2012-present

River Oaks Towne Houses Cooperative

Calumet City, IL

Property Manager

Assist Regional Property Manager as Assigned (i.e. responding to Civil Rights Complaints)

Control vacancy loss (goals is 0%)

Supervise duties performed by assistant manager, maintenance technicians and lifeguards

Maintain contracts with banks, suppliers and contractors

Maintain Vendor information book with copies of W-9’s and Certificates of insurance and obtain new ones as needed

Provide initial applications to prospects with the goal of scheduling an application interview

Furnish prospects with brochures, floor plans and all other available marketing material

Greet visitors who come into the Management Office and handling or referring their inquiry as appropriate

Maintain cooperative records and files

Supervise collection of accounts receivable from monthly carrying charges, delinquencies, damages and rehabilitation decorating

Advise Board of Directors in administrative matters pertaining to the cooperative

Prepare monthly management report and present to membership at monthly Board meeting

Conduct and document annual housekeeping inspections as well as repeat inspections as needed

9/2010-8/2012

River Oaks Towne Houses Cooperative

Calumet City, IL

Assistant Property Manager

Maintain correspondences, reports and record files

Maintain call list for vendors

Clerical work as directed by Site Manager

Supervise maintenance staff & lifeguards

Maintain records of all work orders in house and also outside contractor work orders

Apply member charged work orders to member accounts as needed

Schedule maintenance requests with members as needed

Oversee waiting list for applicants

Process credit/criminal reports & verifications

Day to day member relations: greet visitors, answer phone calls & address membership with appropriate or necessary information

Posting monthly housing charges and late fees using the in house Bank Scanner

Serving/posting 10 day notices

Forward all delinquencies to the attorney’s office after 10 notice has expired

2/2005-8/2010

University of Chicago

Chicago, IL

Various

5/2009-8/2010- Executive Assistant Office of Int’l Affairs

Support entire office for clerical matters while managing supplies for the staff. Collaborate with vendors and building management to service office machines and upkeep of office space. Prepare international packets for incoming foreign students and scholars. Oversee the offsite archive of documents for former student and scholar files. Certifying Agent for students that need an ITIN (Tax Id number) for legal purposes. Assist in the development, promotion and presentation of programming and workshops for the University Community related to internal matters. Answer calls, respond to office mailbox emails, schedule appointments, coordinate meetings, maintain electronic calendar for professional staff by create a pleasant, welcoming and professional atmosphere for all visitors.

2/2005-5/2009- Receptionist Office of Int’l Affairs

Advise F-1 and J-1 international students and scholars about visas, immigration, and a wide range of academic, financial and personal matters. Assist Advisers with preparing immigration documents for current and incoming students and scholars. Collaborate with multiple units in the University providing guidance on U.S. government regulations for specific student matters. Assist in the development, promotion and presentation of programming and workshops for the University Community. Answer calls, respond to office mailbox emails, schedule appointments, coordinate meetings, maintain electronic calendar for professional staff, and filing. Train other members of the office on how to cover the front desk.

2/2005-2/2005-Receptionist Temporary Pool/Office of Int’l Affairs

Handled day-to-day operations that did not require the attention of an Adviser. Supervised Student Workers in their position of filing office documents. Collaborated with faculty and staff on a daily basis for student immigration matters. Assisted International Students and Scholars checking in for the first time. Typing, Filing, Xeroxing and Routing callers to the appropriate adviser. Additional duties as assigned.

11/1994-12/2002

Aetna Healthcare

Chicago, IL

Various

5/2001-12/2002- HMO/SBM Renewal Underwriter

Analyze financial data and other relative information to determine renewal rate action. Determine rates for revisions and alternate benefit plans. Consult with account representatives and external brokers to determine what strategies are in the best interest of a group and Aetna. Provide guidance and support regarding a group’s financial information and experience, for account representatives. Maintain a current understanding of legislation pertaining to serviced market area. Company eliminated SBM Renewal department.

9/1997-5/2001- Sales Support Specialist Team Leader

Perform rate calculations in support of regional SBM Business using all available rating platforms. Support local sales/underwriting functions in terms of providing rate quotes.

5/1997-9/1997- Human Affairs International Customer Services Representative

Provide Managed Care customers with assistance in selecting providers for their mental health benefits, responsible for recertification from data-entry and incoming claims issues, maintaining confidential files for customers, and responsible for basic office support.

11/1994-5/1997- Mailroom Attendant Team Leader

Provide office support for over 300 employees, insuring prompt and efficient flow of mail services, ordering supplies, allocating all bills, providing oversight and coordination of special monthly projects and also provide the reception area with reliable and sufficient coverage when breaks or shortage of staff is evident.

Education

1989-1993

Hubbard High School

Chicago, IL

Diploma

1996-1997/1999-2000 Harold Washington College Chicago, IL

Seeking Degree

2000-present (12/2015 graduate) Trinity International University Dolton, IL

Seeking Degrees- Business Administration/Organizational Leadership w/HR Concentration

Computer Literacy

Internet, Ms Word, Excel (Spreadsheets), Power Point, Outlook

Rumba- Healthcare software system

Onesite- Property Management software system

Certifications and Awards

Certified Cooperative Manager- 2015-2017

Notary Public Commission- Expires 2016

Certified Pool Operator-Expires 2017

Fair Housing Certification- Completed 2015

Office of International Affairs-Exceptional Service Award 2005 & 2007

References

References are available on request.

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