Ruby Guzman

**** ********** **.

Spring, Texas **388

832-***-****

acp3vf@r.postjobfree.com

Skills

Excellent Organizational Skills

Effective verbal and listening skills

Computer Proficiency including the ability to operate computerized accounting, spreadsheet, and word processing programs and email at a high proficiency level

Data Entry

Word Processing and Typing

Filing

Attention to detail and high level of accuracy.

Computer : Microsoft Word, Microsoft Excel, Power Point, QuickBooks, Great Plains & Epicor

Experience

Waitress June 2005-December 2005

Wings N More Houston, Texas

Attend customer to their tables.

Verify Patron’s identification to make sure the meet minimum age needs for use of alcoholic beverages.

Explain how different menu items are made, describing the cooking methods and ingredient’s.

Tell customers of daily special items.

Confirm with customers to make sure they are enjoying food and take connection to correct any troubles.

Receptionist January 2007-April 2007

ELQ Tax Center Houston, Texas

Attended phone calls, concluded the nature of calls and assisted callers to whom they wanted to speak to

Successfully organized appointments between employees and clients.

Responsible for typing reports, memos and other correspondence.

Kept detailed messages from the person called upon, containing name, call timing and business nature.

Accepted and distributed messages and mails to proper departments and employees.

Excellent interpersonal, communication and customer service skills.

Loan Verification Clerk April 2008- August 2011

Houston Police Federal Credit Union Houston, Texas

Generated and pulled daily reports which had all the loans opened and funded from the previous business day.

Verified all new loans booked were scanned into Carswell and DMS correctly.

Reviewed loan packets to make sure necessary documents were included.

Verified that new loans were closed under company guidelines and policies.

Logged errors onto excel sheet and passed out errors (if any) on loans to loan officers that created them and instructed them on how to make the corrections.

Typing, filing and database management.

Assistant Manager December 2011- August 2012

Check Into Cash Houston, Texas

Assist center manager

-in meeting and exceeding all financial goals.

-in collection of all accounts, sending notices, making field calls, etc.

-in developing new business at financial institutions area business, and referrals, including direct mail, flyers, etc.

-with daily transactions including customer service issues, new account actions,

-bank business, delinquent accounts, trail balances, and completion of required reports.

Responsible for all center operations in absence of the Center Manager.

Establish, with Center Manager, weekly goals and follow-up on held checks and delinquency notes.

Perform other duties or instructions required by management.

Telephone Banker August 2012 -October 2013

Chase Houston, Texas

Resolved inbound customer calls directly and those transferred from lower level representatives regarding merchant questions /issues.

Researched more complex customer inquiries regarding report reconciliation and regeneration, transaction processing, deposits missing customer funds, additional divisions/services, payment tech online access/ login, transaction inquiries, and bank look – ups .

Responsible for assigned daily tasks.

Completed special projects and performed other duties as requested or directed.

Escalated calls to CSR III's, Lead, or Manager when necessary.

Accounts Receivable October 2013 – April 2015

Morrell Masonry Supply Houston, Texas

Enter new customer and vendor applications into QuickBooks.

Collection calls to collect payment on past due accounts.

Receive and post customer payments by recording cash, checks, and credit card transactions into Quick Books.

Check accuracy of figures, calculations and postings.

Sending statements / totals to customers or general contractors upon requests.

Signing conditional and unconditional waivers per customers’ or general contractors’ requests and per our guidelines.

Fill out credit references or credit inquiries.

Confirming new jobs for At Risk customers and send out certified letter.

Help our customer service department with research on new addresses if needed.

Create new files for new customers or vendors.

Filing documents into customers files.

Prepare certified letters and meet our deadlines to reserve our lien rights.

Preparing files for jobs going to lien for law firm.

Inventory Manager April 2015- Present

C.K.I. Wholesale Lock Supply Houston, Texas

Record purchases, maintain database, perform physical count of inventory, and reconcile actual stock count to computer-generated reports.

Process and/or approve invoices for payment.

Process and document returns as required following established procedures.

Performs routine clerical duties, including data entry, answering telephones, and assisting customers.

May serve as cashier and handle cash and cash-related payments.

Lead, guide, and train staff performing related work.

Perform miscellaneous job-related duties as assigned.

Ensure items are ready and available for our customer orders.

Create delivery schedules.

Reconcile daily sales and purchasing batches.

Education

High School Diploma

Waltrip High School

Houston, Texas 2002-2006

Parkview Baptist School

2007

References

Furnished upon request.

Contact this candidate