Manager Quality

SUMMARY

Dedicated, results oriented manager with ability to build rapport at all levels and meet objectives. Successful track record in training and motivating employees to obtain maximum performance in productivity and quality. Developed internal training programs that resulted in cost savings and increased productivity. Communication leader in presentation delivery, employee relations, motivation and development during organizational change. Thrive in a fast-paced, challenging environment.

EXPERIENCE

Collective Brands Inc. Payless Shoesource, Brookville, Ohio

November 2008 to March 2015

Operations Team Leader

>Manage multiple areas of the Distribution Center. Comprised of Outbound and Shipping, Rework, Residual, Accessories Pick to Pack and E-Commerce.

>Developed functional Standard Operating Processes for start-up of the facility.

>Created standardized process for the corporation for International supplies shipping to 13 countries including customs and commercial invoices and in- house record tracking.

>Point of contact and functional expert to UPS and expedited orders.

>Produced results while motivating teams in a High Performance Organization, through the Labor Management incentive program.

>Lead the Accessories team to a 13% performance improvement by achieving 90% of on standard work.

>Assisted Human Resources in hiring for all areas of operation reducing retention rates by matching skill sets to specific operations.

>Realigned the E-commerce area to meet maximum order capacity to meet customer demands. Expanded the available pick area to meet expected growth from 3,000 units per day to 18,000 units per day. Worked with industrial engineering to develop functional workstations, and expanded single orders area, and postal services orders while still maintaining everyday operations. Created SOP’s and trained the team in Labor Management.

>Procurement of supplies for the facility including all Fulfillment corrugate. Created a FIFO/Min Max systems for inventory management.

>Six Sigma green belt trained.

> Tested, trained and managed transition from Manhattan WMOS 2006 on DB2 to Manhattan WMOS Platform 2013 on Oracle

Sara Lee Foods, Alexandria Kentucky

March 2007 to November 2008

Production Supervisor

>Manage Slicing Department. Comprised of 15 different sliced meat products for two divisions.

>Produced results using the principles of LEAN manufacturing including Continuous Improvement, 5S, Kaizen, A3 Problem Solving, 8 Wastes and Department Mapping.

>Developed training and standardized work instructions for Slicer Operators producing higher yield and less product giveaway resulting in cost savings.

>Certified in HACCP, September 2007. Hazardous Analysis, Critical Control Points ensuring that all food safety issues are addressed throughout the facility.

>Quality Champion for the Slicing Department working with Quality Control and cross-functional teams identifying customer needs and concerns.

>Participant in Dale Carnegie Leadership training.

>Lead a Kaizen event of cross-functional teams on reducing rework for the Slicing department. Tracked estimated savings of $400K with redesign of existing equipment.

General Motors, Moraine Ohio

December 2000 to July 2006

Production Supervisor

>Managed multiple manufacturing lines (encompassing 60 employees) meeting and exceeding all quality and production standards.

>Managed production and technical staff in areas of development and training striving for continuous improvement and production scheduling.

>Created and documented department correspondence to upper management as shift liaison for customer issues and quality resolution.

>Handled scheduling and employee relations in absence of Manager keeping the department under budget in overtime and executive expenses. Selected to represent managers by delivering operations review information to Executive Team.

>Conducted ‘Train the Trainer’ sessions for Family Medical Leave Act regulations and served on subject matter expert on compliance issues.

>Trained in Union regulations, grievance problem solving, and resolution reducing the grievance occurrences and improving attendance.

>Directed all employee training (safety, job function, quality standards and productivity) yielding a highly skilled work force able to adapt in fast-paced environments.

>Understanding of ISO/QS 9000, 9002 and 1401 environmental certifications.

>Executive Board Member for the General Motors Professional Managers Network, Moraine an organization established to recognize and promote middle managers quality of work/life balance through increased information, education, and community involvement. Holding the office of Communication Secretary.

EDUCATION

Bachelor of Arts, Communication

University of Cincinnati, Cincinnati OH 2003

>Active member of the Cincinnatus Society, a communication organization established to promote the University of Cincinnati at community events and to prospective students.

>Public Relations Officer for the office of Admittance for the University of Cincinnati.

REFERENCES

References are available upon request.

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