OBJECTIVE

Dear Hiring Executives:

If you are currently seeking a motivated, experienced individual to add to your staff in a

customer service or related capacity then please consider my qualifications. I believe I can make

a positive contribution in these areas.

As my resume indicates, I have established a solid work history encompassing a variety of

diverse environments. I possess excellent interpersonal skills accompanied with the ability to

relate effectively to multitudes of individuals on all levels of intellect. My abilities include direct

customer service skills.

I would like to contribute and utilize my skills and abilities with your organization. Should your

establishment need a self-motivated individual please contact me so that we may arrange a

personal interview to further discuss how I would benefit your company.

Thank you for this initial consideration. I look forward to speaking with you in the near future

Sincerely,

Monique Daley

1644 Ashmar Lane SW

Marietta GA 30064

M: 404-***-****

Email: acp3rw@r.postjobfree.com

WORK EXPERIENCE

Board Member-Events & Programs Coordinator

July 2014 - present

Marietta Homeless Authority Marietta, Georgia

Nonprofit Charitable Organizations

Plan, coordinate, and promote all upcoming events and programs for the organization.

Manage all volunteers, staff members, and scheduling. Gain and retain sponsors and

donors who help maintain our organization and its purposes. Ensure efficient

collaboration and coordination between relevant departments. Run the MHA Food Bank

weekly ensuring our community is cared for adequately and with care especially in cases

of the disabled, and other medical concerns.

Owner

January 2013 - present

Pressed 2 Pieces Smyrna, Georgia

Plan a production schedule. Implement and control the production schedule. Review and

adjust the schedule where needed. Determine the human resources required. Determine the

material resources required. Manage human and material resources to meet production

targets. Manage equipment use, maintenance, modification and procurement. Implement

standard operating procedures for production operations. Ensure that standard operating

procedures are adhered to. Ensure implementation and adherence to health and safety

procedures. Set product quality standards. Monitor quality standards of products.

Implement and enforce quality control and tracking programs to meet quality objectives.

Analyze production and quality control to detect and correct problems. Determine and

implement improvements to the production process. Prepare and maintain production

reports. Monitor and review the performance of staff and organize necessary interventions

for improvement. Estimate production costs. Set production budgets. Manage production

budgets. Implement cost control programs. Ensure efficient collaboration and coordination

between relevant departments including procurement, distribution and management. Make

decisions about equipment use, maintenance, modification and procurement. Ensure

efficient collaboration and co-ordination between relevant departments including

procurement, distribution and management

Learning Center Instructor & Program Specialist

April 2008 - May 2012

Franklin Road & James T Anderson Boys & Girls Club Marietta, Georgia

Nonprofit Charitable Organizations

Assist in all clerical, instructional and program tasks. Supervise children in a variety of

program areas and activities. Plan and coordinate multiple tasks. Discussed weekly and

monthly assigned teaching area with Education Coordinator to achieve instructional

efforts. Planning, preparing, and developing monthly Education calendar utilizing various

teaching aids.

Conduct hands-on education activities for grades K 12.Assisting students, individually or

in groups, with lesson assignments to present or reinforce learning concepts. Developing

and conducting activities which revolve around monthly themes. Administering pre and

post course tests. Implement Boys & Girls Clubs national programs. Drive children

to/from branch locations. Assist with and attend field trips. Communicate positively with

parents on progress of members. Maintain overall cleanliness and organization of the

Learning Center. Implemented reading and writing workshops to increase student literacy

and support school reading programs. Successfully improved student participation in the

classroom through integration of creative role-playing exercises. Created and implemented

after-school student writing workshop for college application essays. Collaborated with a

team of faculty to develop after-school tutorial program for students in need of extra help.

Fostered meaningful relationships among students through student field-trip retreats and

team-work community service projects. Developed and taught lessons on relevant

children's books, poems, movies and themes to promote student interest. Provided key

support for library expansion project.

Consistently received positive teacher evaluations from students. Met with parents to

resolve conflicting educational priorities and issues. Increased student's English, Reading,

Science, Social Studies and Math test scores through private tutoring and special attention.

Handled all aspects of planning curriculum and activities.

Relief Manager

February 2008 - April 2009

Ark Self Storage Marietta, Georgia

Rental Services

Energetic, professional, outgoing self-starter who has excellent sales skills, a team player

who works well with others. Superb marketing and customer service skills above

average. Aggressively contributes to profitability by developing and maintaining

mutually beneficial business relationships and being committed to customer satisfaction.

Pays close attention to detail and has light bookkeeping and computer skills. Responsible

for the sales and marketing, keeping the facility rented at optimum levels effectively

utilizing advertising, promotional and customer relation skills as approved by

management. Rent space, actively sells and maintains supplies of merchandise. Provides

outstanding customer service, including assessing and resolving customer problems and

professionally handling telephone and walk-in inquiries. Visually inspects the facility

daily, observe and respond promptly to any situation and advising management.

General management of the office including but not limited to opening and closing the

office on time each day. Maintains all required tenant documentation in a neat and orderly

manner as directed by management. The Manager must be able to controlling

delinquencies by telephone contact and letters on a scheduled basis including sending out

monthly invoices. Maintaining accuracy of the Petty Cash, make daily bank deposits and

preparing daily, weekly and monthly reports as required by management. Assist in

preparing units for auction, vacate as prescribed by law and approved by management.

Maintains a neat, clean, safe and secure facility including minor maintenance and daily

lock checks. Notifies their direct District Manager of all maintenance items that require

attention in a timely manner. Effectively communicates with management and fellow

employees.

Teen Coordinator

November 2007 - April 2008

Boys and Girls Club of Metro Atlanta-Franklin RD Marietta, Georgia

Nonprofit Charitable Organizations

Make sure the Programs area is a safe and healthy environment for the club members as

well as staff. Maintains paper work and reports. Plans programs that ensure clarity of

teaching tasks, this may include but not limited to filing, printing, copies, and materials.

Make sure the Teens are in a safe and well managed area. Plans field trips and all work

contributing to the TEENS (13 and Up) and their programs.

Teen Program Assistant

August 2007 - November 2007

Boys and Girls Club of Metro Atlanta-Franklin Rd Marietta, Georgia

Nonprofit Charitable Organizations

Assist the Program Site Coordinator in all of the programs. Make sure the Programs area

is a safe and healthy environment for the club members as well as staff. Helps to maintain

paper work and reports alongside the Program Site Coordinator to ensure clarity of

teaching tasks this may include but not limited to filing, printing, copies, and materials.

Plans field trips and assists in all work contributing to the TEENS (13 and Up) and their

programs.

Private First Class

May 2006 2007 **Retired**

United States Marine Corps

Government and Military

Relief Manager

February 2006 - April 2006

Public Storage Marietta, Georgia

Rental Services

Posting payments, leases/contracts, reading ledgers, certified letters, collections, filing,

reservations, truck rentals, make daily deposits, manage property, inventory, sales, lots of

customer service.

EDUCATION

Bachelors of Arts Completed, American History,

January 2010 - May 2015

Kennesaw State University Kennesaw, Georgia

Some College Coursework Completed, Psychology,

October 2005 - January 2006

American InterContinental University Dunwoody, Georgia

Some College Coursework Completed, Pre-Med

August 2004 - May 2005

Xavier University of Louisiana New Orleans, Louisiana

LANGUAGE

English-Fluent

Spanish- Intermediate

REFERENCES

Mrs. Rachel Louie

(Program Specialist & Teen Director, Boys and Girls Club of Metro Atlanta)

M: 404-***-****

Email: acp3rw@r.postjobfree.com

Professional

Mrs. Tiffany Althemier

Director, Ombudsman

(Executive Director, Boys & Girls Club of Metro Atlanta)

M: 404-***-****

Email: acp3rw@r.postjobfree.com

Professional

Ms. Denise Freeman

Supervisor, Sodexo- Kennesaw State University

M: 404-***-****

Email: acp3rw@r.postjobfree.com

Contact this candidate