Services Development
Resume:
JOLENE ANNE MICHAEL
acp3o4@r.postjobfree.com
Mohnton, PA 19540
OBJECTIVE
To secure an entry-level position in the field of human services where I can apply my knowledge of adolescent and family development.
EDUCATION
Bachelor of Science in Human Development and Family Studies, May 2015 – Penn State Altoona, Altoona, PA
Major GPA: 3.44 * Dean’s List Spring 2014, Fall 2014, & Spring 2015
Relevant Courses:
Child Maltreatment Prevention, Intervention & Legal Issues Family Disorganization
Family Policy Family Relationships
Human Development and Family Studies Interventions Family Development
ACADEMIC INTERNSHIP EXPERIENCE
CONTACT Altoona Intern – January 2015 – May 2015
CONTACT Altoona, Altoona, PA
DATA-COLLECTION
Obtained a familiarization with local health and human services agencies
Described and coded the programs and services provided by local agencies
Developed information found and input into the PA 211 database
PARTNERSHIP AND COLLABORATION
Observed numerous committee and board meetings
Established how to handle comments and opinions in a professional manner
Attained various professional networks
DE-ESCALATION
Learned how to handle callers who are very tied to their emotions
PROBLEM-IDENTIFICATION AND APPROPRIATE REFERRALS
Assisted callers with locating services
WORK EXPERIENCE
Clem’s Roadside Bar & Grill – State College, PA – May 2014 to May 2015 (Part-Time)
Berkshire Country Club – Reading, PA – May 2012 to Jan 2014 (Part-Time)
Penn State Altoona – Altoona, PA – February 2012 to December 2012 (Part-Time)
Applebee’s Neighborhood Grill & Bar – Reading, PA – March 2011 to August 2011 (Part-Time)
California Bar & Grill – Kenhorst, PA – October 2011 (Part-Time)
American Eagle Outfitters – Wyomissing, PA – July 2010 to July 2011 (Part-Time)
ACTIVITIES
CONTACT Altoona Volunteer – 128 hours
Applied active reflective listening skills to incoming calls
Provided information and referral services
Communicated with reassurance clients on a timely basis
SKILLS
Computer: Microsoft Office, VisionLink, iCarol, Xi-Tech
Contact this candidate