Facilities Management

JOHN PHILIP L. ESPILOY

****-** ******** *********

Otis Manila, Philippines

Mobile No: 091********

acp3n4@r.postjobfree.com

Passport No: SS0427971

OBJECTIVE To join an organization where I can use my skills in mechanical engineering, project management, research and development, product innovation and process improvement, and to attain a high level of performance in Facilities and Administrative Management.

EDUCATION

1998 – 2003 DE LA SALLE UNIVERSITY (DLSU)

Graduate. Bachelor of Science Degree in Mechanical Engineering. September 2003

1994 – 1998 DON BOSCO TECHNICAL COLLEGE (DBTC)

High School Diploma, March 1998.

Award: Loyalty Award, 1998

CAREER HIGHLIGHTS

Microsourcing Philippines Inc.

Turned over five (5) major expansion projects in different CBDs namely; Cebu, Mall of Asia, Eastwood City and Ortigas sites adding total space of 7,000 sq.m. to the current area.

Setup the Facilities and Client Services for the newly build out sites and introduced IFMA principles and alignment with the Building Code and Safety Standards.

Manages six (10) sites under 5 Major CBDs.

Defined the FaCS Department goals, setup of SLA through identification of the KRAs-KPI for each services.

Performed integral part in vendor and contract negotiating thus has saved the company an approximate of 10,000,000 Php of cost.

Transformed the FaCS Department capabilities to a result oriented department through effective monitoring of department SLAs.

Facilitated the Occupancy Permit processing from PEZA for all sites.

vCustomer Philippines Inc. (A Mahindra-Satyam Company):

Promoted as Facilities and Administrative Manager in 16 months.

Consistent top performer and rated excellent in all performance evaluation.

Managed the Facilities and Admin Department for both Manila and Cebu company offices

Pioneer processes for the department to the newly built site in Cebu City

Total area being managed is 5,411 sqm (Production: 725 seats and Management: 46 seats)

Deployed and setup the Facilities and ADMIN processes and vendor selection for both Manila and Cebu offices.

Instrumental in accomplishing and complying the BITS SIG under Security Assessment process of the company.

Facilitated the Business Permit processing from the Local Government Unit and PEZA for Manila and Cebu office.

Implemented the Computerized Maintenance Management System for the company in maintaining assets and equipment.

Developed Visual Basic programs to automate procurement and inventory tracking.

Developed and implemented the Disaster Avoidance and Recovery Program and Business Continuity Plans.

Developed and implemented Policies and Procedures for the company, namely; House Rules and Regulations, Office Supplies Management, Inventory Management, Security and Safety Programs, etc.

Implemented the zero-percent (0%) investment Energy Management Program which saved 21% of electricity cost for 1st Half 2012 versus the previous year. Estimated annual savings of 900,000 Php on electricity cost.

Jollibee Worldwide Services:

Temporarily assumed Team Leader / Facilities Manager position from July 2008 until December 2009.

Consistent to performer in all performance evaluation during the stay with the company.

Implemented the zero percent (0%) investment ENERCON Program which saved 10.54% of electricity cost for 1st Sem of 2009 vs the previous year. Estimated annual savings of 440,000 Php on electricity cost.

Increased personnel productivity by 18% through the implementation of the developed computer based programs, namely; Facilities Management Helpdesk System (Work Order Management System) and Frontdesk Management System for operations services.

Developed COLES Mailroom System which has provided the company an estimated monthly savings of 150,000 Php (annual estimated cost of 1,800,000 Php) for overhead cost.

Program Chairman of the ENERCON, 5S and Canteen Committee

Handled and turn-over 10 renovation and fit-out projects in the span of 18 months having to only consume an average of 75% of the total project budget. Estimated savings of 13,000,000 Php.

Developed new business service through implementing Outsource Document Warehouse concept to resolve the 5S problems for the company.

Sykes Asia Inc:

Consistent top performer in all performance evaluation during the stay with the company.

Received numerous awards during the stay in the company ranging from Project Management, System Design, to Innovation and Development.

Resolved the perennial power fluctuation problem through electrical system rectification for ADOBE Account at SYKES Asia Inc.

Authored, developed and implemented the computer based program, namely; Sykes Asset Management System, Sykes Power Monitoring System, and OSMA Environment Monitoring System.

Authored and implemented different policies and procedures, namely; ENERCON Guidelines, Pest Control Management, Pedestal and Lockers Guidelines, etc.

WORK EXPERIENCE

April 2013 – Present SENIOR MANAGER, FACILITIES AND CLIENT SERVICES

MICROSOURCING PHILIPPINES INC. (Multiple Sites in Manila and Cebu)

Duties:

As Senior Manager for Facilities and Client Services you shall report to and work closely with the CEO, COO and CFO and assist on all aspects relating to Facilities, Property Administration, Client Services and Project Management. You are in-charge of Front desk, Facilities Maintenance and Administration, Housekeeping, Security and Safety, Transportation, Renovations and Expansions. You will often be in direct contact with the Vice Presidents of our delivery center to understand their needs and work with them on their facility requirements. At the same time you maintain and an outstanding relationship with our service providers and suppliers in order to provide impeccable and high-quality service and products to our employees.

Responsibilities:

The Senior Manager for Facilities and Client Services will be responsible for the management of the whole Facilities and Client Services Department. Responsibilities include but are not limited to:

-Overall Expansion Project Head of the company. Part of the duties are capacity and seat planning, fit-out vendor management, payment scheduling of contractors, materials specification and procurement recommendations.

-Responsible for monitoring all facilities of the company in the Philippines.

-Supports the business needs while providing a comfortable work environment for employees.

-Effectively manage all Administrative, Engineering, and other Facility Management functions, ensuring all procedures, processes and client requirements are undertaken in a timely, quality-high and efficient manner.

-Provide overall admin assistance on all facilities related items (i.e. purchase orders, client presentations, UPS/Generator maintenance scheduling, Vendor RFP’s, etc.).

-Design and implement programs, policies, and processes that lead to a safe, productive, secure, and environment friendly workplace.

-Worked closely with Operational Excellence in drafting, developing and implementing company-wide policies.

-Implement best practices in facilities management and continue to strive to improve service quality.

-Ensure all safety procedures, including Crisis Management / Business Continuity and Emergency Procedures are maintained at all times.

-Prepare tender documentation, evaluation of tenders; prepare contracts.

-Manage all annual maintenance program and contracts including contractor management.

-Assess, support, propose and implement performance management enhancements and system improvements to build a healthy and productive Talent Acquisition Department.

-Manage renovation and expansion projects in close cooperation with the CEO, VPs Operations, suppliers, contractors, governmental organizations like PEZA and BIR.

-Manages the Client Services section of the department such as Logistics and Transportation, Hotel Booking and Accommodation, Flight Reservation, Passport and Visa Processing and Event Management.

-Worked with OPEX to sustain the ISO 27001 and ISO 9001 certification of the company.

July 2011 – April 2013 MANAGER, FACILITIES AND ADMINISTRATIVE (PROMOTED)

VCUSTOMER PHILIPPINES INC. (A MAHINDRA SATYAM COMPANY) FOR MANILA and CEBU OFFICES

March 2010 – July 2011 ASSISTANT MANAGER, FACILITIES AND ADMINISTRATIVE VCUSTOMER PHILIPPINES INC. (A MAHINDRA SATYAM COMPANY) FOR MANILA and CEBU OFFICES

Facilities Management Role:

-Directly reports to the Infrastructure Vice President in the Corporate Office in India and Associate Director of Finance in the Philippines.

-Responsible in managing the facilities services, namely Security and Safety, Front Desk, Engineering, Housekeeping, Concessionaire and Staff Houses for both Manila and Cebu offices.

-Responsible for the managing SLA of the services to support the core business of the company through the ezTicket Work Order Management System.

-Focus on the best practices to improve efficiency, by reducing operating costs while increasing and standardizing productivity through the aide of CMMS, Time Motion Study and Turn-Around-Time.

-Ensures that all equipment (Non-critical and Critical) undergo on-time Preventive Maintenance.

-Handles the Annual Maintenance Agreement and Contracts for the critical equipment, namely; Data Center UPS and Air Conditioning System, and workstation UPS.

-Analyze breakdowns and provide actionable items to resolve problems through application of 8D Reporting, DMAIC, SMART and RCA for mitigation and improvement.

-Manages both Electronic (Access Control System and IP Camera) and Physical (Frisking) security of the company.

-Ensure compliance with company security accreditors such as PCI-DSS

-Statutory compliance management through processing of Business Permit, PEZA Permit, filing of DOLE Report and Custom Importation Clearances.

-Applies Change Management to ensure minimum disruption to core activities.

-Established and defined facilities services performance standard through implementation of SLA KRAs and KPIs.

-Submit Monthly Income Statement Report and Facilities Report to VP-Infrastructure.

-Responsible in recommending office spaces for expansion and submit to Infrastructure for approval.

-Handles budget and expense for the Facilities and Admin Department.

Main Key Result Areas are as follows:

Budget and Expense Management

Procurement and Contract Management

Facilities and Maintenance Management (Equipment Uptime)

Security and Safety Management

Vendor Management

Health and Safety

Capacity and Space Management

Project Management

Liaising and Logistics Management

Administrative and Purchasing Role:

-Responsible in managing the SLA of the administrative and purchasing section.

-Investigates and recommends availability and suitability of options for new purchases.

-Provides cost-benefit analysis and cost comparison for required goods or services.

-Responsible in liaising with PEZA and Local Government Unit the statutory requirements.

-Established the Health and Safety programs of the company.

-Manages the Clinic and Health services of the employees.

-Handles the logistics and transportation for expatriates and clients.

-Handles the Hotel, Airline and Transportation booking and reservation to expatriates.

-Monitors the expenses incurred by the department versus approved budget.

-Handles the courier and messengerial services of the company.

Business Continuity Plan and Disaster Avoidance and Recovery Program Role:

-Developed and implemented the BCP and DARP for the company.

-Conduct seminars and orientation to the BCP and DARP members.

-Conduct testing and review of the BCP and DARP procedures and update processes.

-Ensure that BCP and DARP members are fully updated on the processes.

Feb. 2008 – Mar 2010 DEPUTY TEAM LEADER / ASSISTANT FACILITIES AND ADMIN MANAGER, JOLLIBEE WORLDWIDE SERVICES

Facilities Management Role:

-Oversees and supervises the day-to-day running of the Work Place Services Department.

-Directly reports and provides highlights to Site Manager for the operations concerns.

-Assumes the role of the Site Manager (OIC). Act the role of Site Manager upon his absence.

-Manages the different Key Result Areas (KRA):

Facilities Management

Project Management

Capacity and Expansion Planning

Budget Management

Quality Management

Customer Service and Relation Management

Business Service Development

Safety and Health Management

Leadership Development

Asset Management

Business Continuity Management.

-Ensures all equipment are properly maintained and in its normal operation.

-Created and implemented the air conditioning System (HVAC) Preventive and Corrective Maintenance Program

-Acquired knowledge on SAP system.

-Coordinates closely with Property Management Office, vendors, contractors with regard to build-out, equipment repair and maintenance.

-Provides monthly maintenance and equipment uptime report analysis.

-Coordinates with Service Providers, Suppliers, Contractors, Condominium Corporation Admin, OCAI, Local Government Agencies and Utility firms

-Acquired skills in Financial Management for budgeting, cost allocation and monitoring for Facilities and Project Management operations.

-Manages Functional Components namely; Maintenance, Engineering, Security and Safety, Housekeeping, Mailroom and Receptionists through Service Level Agreement (SLA).

Site Capacity Planning and Project Management Role:

-Primary role is to oversee that projects are delivered on schedule and within budget

-Supervise of projects with regard to office electrical, mechanical and civil works.

-Coordinate directly with the Engineering, Purchasing, Suppliers, Real Estate and Condominium Corporations, Local Government Agency, etc. for the expansion projects of the JFC group.

-Provides layout plans and seat planning for expansion projections.

-Performs budget and expenditure management through cost monitoring.

-Closely monitors project status through Gantt chart and project list.

-Provides timely updates to the stakeholders on the status of the project.

Authored, Reviewed, Improved and Developed:

-COLES Mailroom System

-FRONTDESK Supplier Data System

-JWS Pest Control Management Policy and Procedures

-Electric Power Reading Monitoring System

-Developed the Work Place Services Helpdesk System

Mar. 2005 – Feb. 2008 FACILITIES ENGINEER, SYKES ASIA ENTERPRISE INC.

Responsibilities:

- Ensure that employees are fully satisfied with the basic utility services as generated by both office and building equipment.

- Ensure all employees and equipment is given equal attention and the highest consideration to both Security and Safety within company or office premises.

-Implements the Preventive Maintenance Program and TOU for the HVAC Systems.

-Coordinates closely with the Expansion Planning Team and Real Estate Team on the construction and renovation works in the company.

-Coordinates closely with Suppliers and installers on the construction work in the company.

-Implement, maintain and monitor equipment such as UPS, Centralized and Precision-type A/C units, Photocopiers, Pest Control, Proximity Badge Printing, Issuance, and Programming.

- Perform asset management activities

- Monitors other building facilities in common areas, i.e. parking, elevator lobbies, and general exit staircases.

Awards Received:

-Certificate of Recognition 2008 as Brainchild of Sykes Asset Management Systems (SAMS)

-Certificate of Recognition 2007 for Electrical System Rectification for Sykes OSMA

-Certification of Recognition 2006 I AM SYKES Award Recipient

-Certificate of Recognition 2006 Second Quarter

-Certificate of Recognition 2006 Third Quarter

-Certificate of Year-End 2006 Recognition

-Certificate of Recognition 2006 DARP Highlights.

Authored, Reviewed and Developed:

- SYKES Pest Control Management Policy and Procedures

- SYKES Energy Management Policy and Procedures

- SYKES Technical Report Guidelines

- SYKES Asset Management System (SAMS) v1.0 (Console Based Management System)

- SYKES Power Monitoring System v1.0

- SYKES OSMA Environment Monitoring System v1.0

Project Handled, Supervised and Managed:

- Implementation of Comprehensive HVAC Preventive Maintenance (PM)

- Implementation of Comprehensive GENSET PM

- Implementation of Comprehensive Pest Control Management

- HVAC Time of Usage (TOU) Monitoring for ENERCON Program

TRAININGS AND WORKSHOP ATTENDED

January 2013 NATIONAL SECURITY COUNCIL’S DISASTER PREPAREDNESS UPDATES: RECENT CHANGES IN THE PHILIPPINES

The American Chamber of Commerce of the Philippines Inc., Makati City

October 2010 BASIC OCCUPANCY SAFETY AND HEALTH (BOSH)

Department of Labor and Employment (DOLE), Quezon City

July 2009 FACILITATING GROUP PROCESSES

Jollibee Foods Corporation (JFC), Jollibee Center Building, Pasig City

April 2009 FIRE SAFETY AND BASIC FIRST AID SEMINAR

Bureau of Fire Department Pasig Chapter, Jollibee Center, Pasig City

September 2008 PROFESSIONAL CERTIFICATE IN FACILITIES MANAGEMENT SERIES I University of the Philippines – Diliman, Quezon City

August 2008 LEADERSHIP CAMP

MERALCO Management Leadership Development Center (MMLDC), Antipolo City

July 2008 NATIONAL RED CROSS SAFETY AND FIRST AID TRAINING

Jollibee Center, Pasig City

June 2008 JOHN MAXWELL LEADERSHIP SUMMIT: BUILDING REAL LEADERS at GCF Building, Ortigas Center, Pasig City

May 2008 JWS SUPERVISORY TRAINING COURSE

Jollibee Worldwide Services KARINA Building

SEMINARS AND CONFERENCES CONDUCTED AND ATTENDED

March 2014 A CAREER IN FACILITIES MANAGEMENT

Resource Person, De La Salle University Mechanical Engineering Department, Taft Avenue Malate, Metro Manila, Philippines

April 2012 HOUSEKEEPING MANAGEMENT AND PROCESSES

Resource Person, C3LG Maintenance Services Inc. at San Juan, Metro Manila Philippines.

August 2007 FACILITIES MAINTENANCE AUTOMATION SYSTEM (FMAS): INTEGRATING AMS TO REVOLUTIONIZE THE CONVENTIONAL ASSET MANAGEMENT PROCESS

Resource Person and Participant. 4th Pacific-Asia Conference on Mechanical Engineering held at Bayview Park Hotel, Manila Philippines.

QUALITY MANAGEMENT SYSTEM OPERATION IMPROVEMENT FOR A LOCAL CONSUMER HEALTH COMPANY PRODUCT MANUFACTURING COMPANY

Resource Person and Participant. 4th Pacific-Asia Conference on Mechanical Engineering held at Bayview Park Hotel, Manila Philippines.

October 2005 DESIGN AND FABRICATION OF A WASTE HEAT RECOVERY AIR CONDITIONING APPARATUS FOR ENERGY CONSERVATION

Resource Person and Participant. Philippine Society of Mechanical Engineers (PSME) 53rd PSME Annual National Convention held at World Trade Center Philippines.

DESIGN AND FABRICATION OF A LABORATORY SCALE REFRIGERATION PLANT FOR DLSU ME LABORATORY

Resource Person and Participant. Philippine Society of Mechanical Engineers (PSME) 53rd PSME Annual National Convention held at World Trade Center Philippines.

July 2005 HIPULSE / S7200 SERIES UPS USER ORIENTATION

Participant. Sponsored by Emerson Network Power, held at SYKES ASIA INC. Burgundy Corporate Tower, Makati City, Philippines.

PERSONAL BACKGROUND

Born on October 30, 1980 in Manila, Philippines. My research interests and hobbies are inline with equipment design (analog and digital), computer programming and hardware / software troubleshooting, and reading books. I am industrious, hardworking, highly trainable and flexible in both individual and team projects.

OTHER SKILLS

Management:

DMAIC, SWOT, SMART Methodology, 8D Improvement Report, RCM, Training Gap Analysis, Monthly Income Statement (MIS) Report, Balance Score Card (BSC), Service Level Agreement (SLA), Business Continuity Plan (BCP), etc.

Computer Skills:

Office Utilities: MS Word, MS Excel, MS Access, MS Powerpoint, MS Publisher

CAD/ CAM Software: Solid Edge v12, AutoCad v14, 2002

Programming Languages: Turbo C/C++, Visual FoxPro, Visual C++, Matlab, DOS Batch File

Graphics Utilities: Macromedia Flash, Macromedia Dreamweaver, Macromedia Fireworks, Adobe Photoshop

REFERENCES

Available upon request

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