Michael Cullinane

Address:** ******** ** **********, ** 01824 (Primary) also 6861 South FourPeaks Way, Chandler, AZ

Phone +1-978-***-**** E-Mail: acp3ho@r.postjobfree.com

https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile

PROFILE:

Accomplished, Executive Leader with years of Sales, Product Training, Operations, Quality, and Customer Services leadership experience in developing and optimizing Global Customer focused Organizations that deliver on customer satisfaction, provide successful relationship management, and harvests business opportunities through innovative actionable initiatives. Strong business acumen and extensive experience with Operations, Sales, Quality, and Global Customer services infrastructure requirements. Excellent global communication and collaboration skills. Developed and deployed the process and tools to grow services and revenues, local capabilities in both domestic and international markets for both Hardware and Software products in multiple markets including semiconductor manufacturing, life sciences, clean energy, automotive and law enforcement. Unique combination of strategic leadership skills and creative problem solving expertise in the Product Services Business Markets (Achieved revenues of $140+ Mil annually from < $1.5 Mil )

Proven leadership skills in developing and driving global service, sales and operational management to success.

Excellent track record in global service product development and launch of new or re-positioned services.

Strong Management skills in driving key account organizations, strategic planning, new product introduction, and tactical execution.(Reverse Logistics)

Broad experience and know-how in cross regional team development, management and execution to plan.

Demonstrated ability to motivate sales and service channels through innovative and actionable initiatives

Self-motivated, well organized and driven to succeed.

Achieved and maintained an organizational work culture which was successful, empowered and motivated. They communicated often; listen well, respects feedback, responds decisively, and is constantly looking for innovations in their solutions.

CORE COMPETENCIES:

Strategic Service Planning and Tactical Services Deployment Global Organizational and Employee Development Cross Functional and Regional Team Building and Leadership Global Profit and Loss Accountability Establishment of Technical Product Support Centers Development of Customer Satisfaction Scorecards Profitable Customer valued relationships Global Repair Center Operations Proficient in MS Word, Excel, Power Point, Sales force CRM, and Share Point Applications Quality tools,5 why’s,8D,Fishbone md process mapping

PROFESSIONAL EXPERIENCE:

AeroScout, Stanley Black & Decker Industrial: Aug 2014-Present Chelmsford, Mass

AeroScout, part of Stanley Black & Decker since June 2012, AeroScout is the Industry's Leading Provider of Unified Asset Visibility Solutions for Manufacturing, Healthcare, Logistics, Mining and Other Industries. Aeroscout is a global market leader in Enterprise Visibility solutions using standard Wi-Fi networks to track and manage the location, condition and status of mobile assets and people. Whether you are hospital planning to track and improve medical equipment utilization and patient flow, a manufacturer trying to streamline production and improve worker safety.

International Mgr. Sales, Contracts, and Consultant - Europe, North America, and Singapore.

Demonstrated ability to develop and implement market and business strategies that improve brand equity, grow share, increase revenue and exceed financial targets. Focused on scalability, knowledge sharing, for all Business Units and Channel Partners.

Product Marketing / Key Account management for the AeroScout Industrial solutions for the following industries;

Semiconductors - Life Sciences - Medical Device Equipment Companies

Founder

ARC-angel - Global Customer Operations - Global Consulting: January 2014 – Present Chelmsford, Mass

“Built on 40 Years of experience within multiple markets including semiconductor manufacturing, life sciences, clean energy, automotive and law enforcement” “Accomplished, Respected, Customer Valued”

Demonstrated multi-product business focused on growth, product development, operational excellence, end-user market share growth, Customer share expansion through innovative actionable initiatives, and all with excellent overall financial performance. Leveraging and improving Sales Channel Development, Lean Operations resulting in profitable Customer valued solution execution

LoJack Corporation: June 2013 – Dec Canton, Mass

LoJack, the company that invented the stolen vehicle recovery market more than two decades ago, is the global leader in finding and recovering a wide range of mobile assets including cars, construction equipment and motorcycles having recovered nearly $4 billion USD in stolen assets worldwide. Global leader in tracking and recovery systems, stolen vehicle recovery service, Law enforcement technology, Tracking and rescuing people at risk of wandering

Snr Director of Global Operations and Strategic Planning & Analysis

Operations’ planning was a centralized operations role tasked with the development and coordination of tools and programs to enhance Service Operations performance globally. Providing strategic direction in the identification of key business requirements and lead the efforts in addressing any gaps that exist in meeting those requirements.

Responsible for the day-to-day activities of the Global Operations Planning team

Developed and delivered systems and procedures required to accomplish the mission and goals of the Global Operations teams in an efficient and effective manner

Lead the effort to define field requirements for new products, processes and programs

Coordinated the annual budgeting process across all Operations functions

Lead the identification, development, reporting, analysis and implementation of Operations performance metrics and key performance indicators that measure cost, quality and service.

Implemented the necessary strategies to address all gaps in Operations performance and evaluates performance metrics and KPIs annually to ensure continued relevance and Customer success.

Achieving 30% + improvement in efficiency for field technical resources and order administration employees.

Brooks Automation, Inc.: Chelmsford Massachusetts (1995 – 2013)

Brooks Automation, Chelmsford, Massachusetts Public Company; 1001-5000 Global employees; 40+ offices, 25 countries Brooks is a leading worldwide provider of automation, vacuum, and instrumentation solutions for multiple markets including semiconductor manufacturing, life sciences, and clean energy. (Annual sales: $600+million)

Senior Director, Global Customer Service Operations: (Feb ‘06 to 2013) Chelmsford, MA

Develop and direct regional Services and Operations staff of >450 employees aligned to business plan target of 7% growth in run-rate revenue year over year. Responsible for cross functional coordination in achieving $118+ Mil annual business plan segmented into Repair Business, Service Agreements, Spare Parts, Time and Material Contracts and Productivity Solutions ($ were <$1 Mil 95’) Responsible for scalability, knowledge sharing, and best practice integration of the Global Service Operations resources for all Business Units and Channel Partners

Brooks Life Science Systems: Global Customer Service Organization had dotted line reporting and matrixed into this group above, it has the largest installed base and support network for automated compound management and biological sample management systems in the industry with more than 180 systems worldwide, including installations in all of the top 20 global pharmaceutical and biotechnology companies. Their Products range from standardized benchtop systems, to the world’s largest custom installations. Systems provided by Brooks are transforming the productivity and streamlining the workflow of scientists across a broad range of life science applications, including drug discovery, bio-banking, long-term sample integrity, data storage and security

Executed a $40+ Million annual Global Operating Budget consistently under budget spend to plan.

Expanded Market share for services agreements by 35% ( incremental non organic market share gains 2010-12)

Expanded Service Agreement Margins by 24% through service efficiencies without increasing customer costs.

Reduce warranty cost by 30% including new product and services warranty reduction.

Developed and Deployed business system tools and infrastructure to open 40+ inter-linked offices leveraging Corporate, Regional and Customers Services Globally including transitions to local currency and language.

Achieved the successful integration and consolidation of all Customer facing Organizations (30 + acquisitions)

Increased the profitability & productivity of the Service infrastructure by an incremental $5 Million (>60% Margins)

Executed P&L responsibility for Services and Financial forecasts, performance and ensuring compliance.

Developed the process and tools to evaluate service levels that resulted in successful continuous improvement programs that lead to a $12 million increase in revenue forecasted against our operating plans.

Achieved and maintained a work culture which is successful, empowered, and motivated.

Global Director, Global Technical Services: (2001 to 2006) Chelmsford, MA

Design, developed, and deployed the objectives, strategies, tactics, and metrics related to global technical support, training, escalations performance, labor utilization, revenue, and margin performance. Improve local containment by 80%. Reduced field operating cost in USA by $ 3.8 million annually and expanded agreement margins by +13%

Global Director, Global Support Services: (June ’97 to 2001) Chelmsford, MA

Established, managed and deployed a global service infrastructure that grew from 4 global resources in 4 countries to 450 team members in 25 countries including 9 Regional country Directors from 9 consolidated regions as Direct reports.

Global Manager, Program Management: (April ’95 to June ‘97) Chelmsford, MA

Established and managed global projects, with cross functional team members from both the Customer Organization and Brooks Organization. My team included 7 direct reports from 5 different regions; leading to bookings, and design in Wins resulting in over $450 + million dollars in revenue over the last 15 Years.

General Signal Corporation: (1977 – 1995)

Tau-Tron Corporation, a unit of General Signal: Westford, MA

Tele communication & Data performance monitoring products, $75 million annual sales and 400 employees

Positions Held

1993 /1995 – Global Director of Mfg Operations, Quality Assurance, & Global Services Operations

GCA Corporation, a unit of General Signal Andover, MA

GCA Develop the world’s first wafer stepper patterning system for photo lithography in Semi industry. GCA also Manufactured Mask and Wafer process equipment with revenues of $700-$800 million, 3,000 employees.

Positions Held (1977 – 1993)

Director of MFG Operations, Assistant to the President,Senior Global Marketing Manager, XLS Global Program Manager, Company wide Quality Coordinator,Manager Final Test and Installations Dept (All products worldwide), Mfg Manager of the Optical Assembly & Test Department, Assistant to the Staff Scientist (Howard B Lovering)

Highlights:

- XLS – Achieved 100% Customer acceptance at End-user, $3.5 million per unit, 9800 parts, earning company recognition as a Malcolm Baldridge Award runner-up.

- Achieved $68 M in net revenues sales to Intel through product line extension of an existing product.

PROFESSIONAL DEVELOPMENT

Cole Baker Corporation - Professional Training – Voice of the Customer

Intel and Sandia National Labs - Obtained TQM and Reliability Engineering education from industry leaders.

SEMATECH (Austin TX) - Professional Training in Problem Solving and Cost of Ownership

Rath & Strong - Value added flow analysis, Executive visioning, and Effective & Program Management

General Signal Corp - Representative to the Mass High Tech Council

SEMATECH Task Force - “Partnering for Total Quality” One of 15 Team members (Intel, TI, HP, Motorola…)

V.L.S.I Inc. - The Independent International Customer Satisfaction Survey (#1 in Service Provided)

Department of Defense recognition - Received the Patriot and Above and Beyond award for those who have gone above and beyond the legal requirements of the Uniformed Services Employment and Reemployment Act.

PERSONAL DEVELOPMENT

Council for Social Concern - (Sponsor)

Dana-Farber Cancer Institute - (Sponsor and Volunteer) of the Jimmy Fund Marathon)

Brittany Rescue - (Sponsor and Volunteer)

EDUCATION

Greenfield College - Massachusetts

Fine Arts degree in Lithography

University of Arizona - Phoenix, Arizona

Micro Electronics Laboratory (Integrated Circuit Institute) By Invitation Only

University of UMASS - Lowell, Massachusetts

Sciences Studies

University of UMASS - Boston, Massachusetts

Laser Optics I & II and Optical Mathematics

Boston University - Boston, Massachusetts

Total Quality Management, Undergraduate Case Study Program

REFERENCES

Robert Carey - Independent Engineering consultant, Snr Vice President of Brooks International Operations, President GCA, President Dynapower Stratopower, and Snr Vice President of Engineering Novellus/SpeedFam-IPEC, Inc.

Email: acp3ho@r.postjobfree.com

Tel: 480- 659-5716

Reinhard Enders - Snr Director and Country President Brooks European Operations

Email: acp3ho@r.postjobfree.com

Tel: +49–364*-**-**** (Germany)

Sally White - Snr Vice President of Brooks Global Service, Vice President Professional Services - Systech International Inc, Snr Vice President of Smiths Group Global Service

Email: acp3ho@r.postjobfree.com

Cell: 908-***-****

Peter J Simone - Independent consultant for several Venture Capital firms. He is currently a member of the Boards of Directors of Cymer Inc., Newport Corporation, Sanmina-SCI Corp., Veeco Instruments and several private companies. (President of GCA)

Email - acp3ho@r.postjobfree.com

Cell: 781-***-****

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