Distinctively skilled and innovative professional. BI, IT, Analysts

Falencia Moore, BS

***** ******** ****• St. Louis, Missouri 63138 • Phone: 314-***-****•E-mail: acp3gi@r.postjobfree.com

PROFESSIONAL PROFILE

Quality-focused individual, ready to support company processes with an entrepreneurial leadership style. Diverse and unique set of skills in areas of Business and Information Sciences including; software development life cycle, business analysis, design and development to documentation, implementation, statistical and data support. Strong problem solving skills with the ability to maintain a high level of customer satisfaction. Hard working versatile and skilled professional that offers superior interpersonal, communication, negotiation, and quick to adapt while being able to provide quality driven support and leadership. Self-motivated team player that provides excellent attention to detail and a solution focused attitude with the willingness to learn. Always searching for innovative improvements to development processes.

EXPERTISE

Business Development

Project Management

Methodical

Problem Solving

Quality Execution of Task

Team Building

Microsoft Office Suite

Oracle

HTML, including Cascading Style Sheets

Training

Adobe Creative Cloud

Adobe Photoshop CS5

Data Analysis

Office Management

Database Management

Account Management

Customer Service

Microsoft Power BI

PROFESSIONAL EXPERIENCE

Direct Impact Business Education Center Fall 2014

Program Coordinator Intern St. Louis, MO

Coordinated and implemented events and workshops as requested for the betterment of the Direct Impact Business Education Center. Worked with the Executive Director analyzing specific program reporting. Responsibilities include detailed project management, client assistance, administrative and logistics coordination, data management and email campaign management. Ensured that goals are achieved in a timely, effective manner.

Key Results:

Strengthen partnerships by attending community meetings with the Executive Director.

Coordinated data collection and documentation by creating spreadsheets to strengthen the development of the program for greater community outreach by capturing data to refine strategies of improvement and growth of the program and develop into presentations to use for current and new donor opportunities in addition to grant opportunities.

Grace Hill Settlement House 2009-2014

Data Analyst St. Louis, MO

Reinvented and brought position and functions current to accommodate right now and future strategic planning goals of the program. Responsible for all data collection, reporting of gathered information from statistical data, and providing support to the Program Manager. Developed and maintained a database that tracks all business clients who started or expanded a business through the Grace Hill Women’s Business Center program. Responsible for preparing accurate reports on clients activities as required by the Small Business Administration (SBA) who dictates the program. Perform management of all client services and office operations on a daily basis including, implementing and monthly monitoring of IDA accounts granted through United Way of Greater Saint Louis for the benefit of Small Business Owners.

Key Results:

Managed and trained several contractors to provide optimal quality training and business development counseling to program clients under an SBA dictated program

Increased non-profit program Match Funds from a little over $4,000 to over $154,000 within two years by reinventing the old processes of the program and implemented new and innovative programs that increased and generated successful program outputs

Developed instruments and documents designed to collect the required data and program measurements to increase program income and increase donor ship

Coordinated data collection and documentation with the Program Manager and the local and national SBA offices

Developed and maintained program website at www.gracehillwbc.org to strengthen marketing of program and provide community outreach resource for partners and individuals considering or expanding their business development

Provided assistance with the establishment and marketing of peer counseling, support services, marketing of incubator services, and implementation of web related marketing. Participated in business community activities

Administrative Data Entry Specialist

Responsible for all reporting, file auditing, and administrative tasks that assists Center Manager. Accountable for managing all aspects of Grace Hill Head Start program, including, administrative procedures, assisting staff of 14 and 120 school-aged children. Responsible for managing all compliance reporting for children enrolled in program.

Key Results:

Recruited and profiled new clients from quarterly community outreach program; as a result, organization maintained an attendance rate of 90% at three of six locations

Strategically planned new innovative marketing ideas that would increase case load and build revenue and additional state and federal funding within non-for-profit organization

Entered all enrollment applications for new clients including, medical history records, income requirements, and social/education needs for children into company database

Responsible for updating and briefing Center Manager on all federal and state compliance procedures on a monthly basis

EDUCATION

B.S. Information Sciences 2015

Harris-Stowe State University St. Louis, MO GPA 3.373 Honors

PROFESSIONAL AWARDS

Vice President’s Academic Honors Certificate 2015

Harris-Stowe State University

Harris-Stowe State University Board of Regents Award 2014

Harris-Stowe State University

HerStory Spotlight Leadership Award 2013

Sisters of Hope

Academic Honorable Mention Certificate 2013

Harris-Stowe State University

Champion for Children Award 2011

SouthSide Early Childhood Center

Academic Honorable Mention Certificate 2011

Harris-Stowe State University

VOLUNTEERISM

Southside Early Childhood Center 2013-2016

Board Member St. Louis, MO

Board Member SouthSide Early Childhood Center (formerly known as: Southside Day Nursery) Providing families and children with schooling, living support and other needs assisting the kids as they better their lives. Fundraise to help raise awareness for low income families of underserved preschool aged children.

Lydia’s House 2007-2013

Volunteer St. Louis, MO

Motivational speaker and fundraiser that assisted group leaders by: cooking, cleaning, and offering spiritual encouragement to residents. Personal quotes were provided as motivational tools for residents and used for a standard of daily activity and self sufficiency. Quotes were also used for marketing purposes to benefit current and new residents to gain financial support for the continued operations of the organization.

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