Administrative Assistant Customer Service

TOYA C. BUTLER

**** ****** **** ***#*** Cell: 281-***-****

Humble, Texas 77396 Email: ****.******@*****.***

PROFESSIONAL SUMMARY

I am a well-rounded professional with fifteen years of business experience in the areas of

Customer Service, Administrative Assistant, and Accounting duties. My major strength is in management of accounts. I have the ability to display strong quantitative and communication skills while achieving or exceeding business results. I am a dependable, detail-oriented, and responsible individual with a proven track record of success and accomplishing company goals.

PROFESSIONAL EXPERIENCE

TEXAS DEPARTMENT OF CRIMINAL JUSTICE MARCH 2009 – MARCH 2015

PAROLE DIVISION – HOUSTON, TX

ADMINISTRATIVE ASSISTANT

Primary phone coverage for Parole Supervisor

Prepare and mail all US/UPS/Fed Ex packages

Sort and distribute incoming mail for Parole Supervisor

Reply to general information requests with the accurate information

Greet clients/suppliers/visitors to the organization in a professional and friendly manner

Oversee all administrative aspects of seminars including registrations, confirmations, badges & evaluations, preparation and mailing of materials to seminar sight

Assist Office Manager in the processing of Annual Conference registrations, preparation of packets, badges and delegate materials

Filing of confidential materials

Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents

Sort incoming mail, faxes, and courier deliveries for distribution, Prepare and send outgoing faxes, mail, and courier parcel

Forward voice mail from the general mailbox to the appropriate staff members

Purchase, receive and store the office supplies ensuring that basic supplies are always available

Back-up electronic files using proper procedures

Provide secretarial and administrative support to management and other staff

Make travel, meeting and other arrangements for staff

Coordinate the maintenance of office equipment

Code and file financial material according to established records management procedures

Assist with financial reports as required

Month end duties as required

Prepare meeting agendas and supporting material for distribution

Ensure the timely distribution of material to the Board

Support the Board with meeting, travel and other arrangements

Draft minutes of Board meetings for review by the Parole Supervisor

Create action list for management staff from board meetings

Record Keeping for status of all inmates

Backup to cashier (collecting payments, posting payments, balancing accounts,

balancing ledger)

Notarized documents upon request

COUNTERFORCE USA, HOUSTON, TX JUNE 2002 –MARCH 2009

ACCOUNTS RECEIVABLE CLERK

Perform all Accounts Receivables duties for retail, wholesale and supporting staff.

Process and post catch-up billing (ACH, CCP, REG)

Process and post expired credit card accounts.

Process and reverse credit card payments thru PayPal®.

Post wholesale, Puerto Rico-collection, and other payments.

Book monthly Chubb inter company monitoring payments.

Set up new wholesale dealers.

Enter cash receipt for dealer funding deductions on dealers accounts

Assist in month end closing

Actively participate and comply with ACE and 5’s procedures.

INTERNATIONAL TRUCKS OF HOUSTON, Houston, Texas JULY 2000 – JUNE 2002

RECEPTIONIST/OFFICE ASSISTANT

General administrative duties

Account Management for client base

Communication and Status Updates to President of Company

EDUCATION

Aldine Senior High School, Graduated May 2000

SOFTWARE

Microsoft Office Suite – Word/Excel/Powerpoint/Access/Outlook

Accounting Systems – Great Plains/AIMS/JD Edwards

E-gov, Mainframe,

PROFESSIONAL DEVELOPMENT

Member of Business Professionals of America

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