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Customer Service Quality

Location:
Thorntown, IN, 46071
Salary:
60000/yr
Posted:
June 07, 2015

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Resume:

Damon Basey

**** ***** ***** **** ** -- Thorntown, Indiana 46071

Phone: 765-***-**** -- E-mail: acp3d9@r.postjobfree.com

Quality/Operations Management

Strategic Quality Team Builder / Trained in 80/20 and Lean Manufacturing Concepts

Responsible for Overseeing Receiving, In-Process, and Final Audit Inspection, Vendor Quality,

Authoring & Maintaining Quality Manual, Quality Procedures, Work Instructions, Control Plans, PFMEA’s, and associated PPAP documentation, Lean Six Sigma Green Belt

Improved Corporate Revenues and Spearheaded Departmental Cost Reductions

APQP-SPC Guided / Quality Driven / Customer Driven / Results Driven

Successfully inspired high productivity through team atmosphere, increased customer satisfaction.

PROFESSIONAL BENCHMARKS

Goal Oriented Leadership

Reorganized and designed roadmaps for quality and production departments. Revised inspection process with emphasis on SPC and QMS training, implementation, and documentation. Trained employees to be customer and quality driven. Resulted in optimized time management for Quality department, and consistent increase in accuracy, analytics, and efficiency.

Administered and evaluated job skills, assigned individuals to specific areas of Quality Department, based on initiative and aptitude. Resulted in employees excelling and taking more pride in their work.

Developed direct and decisive leadership skills to establish clear guidelines for employees. Implemented reward system for safety, attendance, and cleanliness. Resulted in increased productivity, improved attendance rates, and safer work environment.

Organizational Change Maker

Authored Company Quality Manual, as well as procedures, work Instructions, control plans and detailed PFMEA’s. Audited other areas of company with regards to documentation and implementation.

Streamlined department responsibilities by delegating additional authority to Line Leaders. Implemented weekly Production Department meetings and Quality Department meetings.

Quality Driven for Customer Service

Responsible for the disposition of Customer driven Quality issues, providing PPAP documentation and initiating and expediting Customer driven Corrective Actions.

Damon Basey Page 2

PROFESSIONAL EXPERIENCE

Banjo Corporation Crawfordsville, IN Sep. 2004 – Oct. 2014

Division of $2b IDEX Corporation, and leading manufacturer of Liquid Handling Products that service Agriculture and Industrial Applications

Quality Assurance Management

Built Quality Department from the ground up maintaining of appropriate QM Standards.

Oversight of InfinityQS SPC, InfinityQS Gage Calibration, and QMS software.

Oversight of plant wide Quality to assure that Product Line conforms to all customer requirements.

Responsible for the Oversight of Receiving Inspection, In-Process Inspection, & Final Inspection.

Responsible auditing Vendors and the maintaining and rating of Vendor Quality.

Responsible for PPAP documentation, disposition of non-conforming product, and Gage Calibrations.

Fluent in Made2Manage ERP Software and Microsoft Office (Access, Excel, PowerPoint, Word)

Skilled in PPAP submittal: (Control Plans, ISIRs, PSWs, PFMEAs, Test Certificates)

Knowledgeable in Process Mapping and Mixed Model Value Streams & Lean Manufacturing Concepts

Perfection Products Lebanon, IN July 1991 – Apr. 2003

Global manufacturer of semi-conductor handling solutions

Quality Control - Production Control – Purchasing - Inventory Control

Developed Bills of Material for all product lines. Reviewed and approved all Engineering Blueprints.

Developed detailed Procedures & Work Instructions for all product lines.

Expedited jobs through the shop to meet production and/or customer deadlines.

Oversight of Quality Department to assure that Product Line conformed to blueprint specifications.

Responsible for MRP and the tracking and dispositioning of any non-conforming scrap.

Purchased raw materials for production as well as non-production shop supplies.

Negotiated with vendors for optimum pricing and delivery with regards to production schedules.

Maintained Inventory with regards to cycle counts & safety stock for both material and finished goods.

EDUCATION

Purdue University West Lafayette, IN

Pursued Bachelor of Science - Supervision Management

5 semesters completed

COMPUTER APPLICATIONS

Microsoft Office, Made2Manage Software, PowerWay Quality Management Software Certified,

InfinityQS Proficient Software Certified ( SPC / Gage Management / APQP ),

Lumonics Lightwriter Laser & Synercom - programming & digitizing

ADDITIONAL TRAINING

InfinityQS SPC & GTS Certified, Waypoint Global’s PowerWay QM Software,

Optical Comparators, Weld Inspection, X-Ray Level II, F.P.I. Testing,

Working knowledge of Aluminum & Stainless Steel Grades



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