Experienced human resources professional

JAMES D. SOMERVILLE

970-***-**** acp3d3@r.postjobfree.com

http://www.SomervilleandAssociates.com

An accomplished human resources professional with hands-on, proven experience in recruiting, talent acquisition and organization design effectiveness, employee and labor relations, training and mentorship, compensation at all levels, incentive management and benefits, change and performance management, HR legal compliance, shared services, merger/acquisition integration, divestiture, payroll, safety and employee communications.

EDUCATION:

Indiana State University BS, Industrial Technology

Western Michigan University MBA, Human Resources and Industrial Relations

CAREER EXPERIENCE:

Somerville & Associates, Scottsdale, AZ 2014 to Present

Director, Human Resources Operations Consulting

A professional consulting firm specializing in the design and implementation of all HR systems, processes and solutions in service industries, manufacturing, distribution, real estate, retail and hospitality operating units. See description below.

First Service Networks, Scottsdale, AZ 2012 to 2014

Business Unit Manager

P & L responsibility for North American coverage of technicians completing preventative maintenance and service work in multiple lines of service. Direct call center and dispatching operations as well as field organization. Customer base included major Fortune companies in the restaurant, hospitality and retail field. Brought into a turn-around situation that lacked direction, fiscal integrity and accountability among key players. Raised each key metric by significant amount resulting in dramatic growth in the group, new lines of service and expanded geographic coverage. Primarily used heavy HR experience in changing business unit dynamics.

Somerville & Associates, Scottsdale, AZ ; Steamboat, CO 2003 to 2012

Director, Human Resources Operations Consulting

Completed operationally oriented human resources assignments including reorganization of multi-site, multi-state/nation organization resulting in significant payroll savings and resultant profit gains; serving as interim HR Business Partner for multiple clients; recruited stable of top performers from hourly personnel to Board members on a fixed fee basis; development of technical, sales and management training programs in numerous clients, numerous industries to accelerate and/or change market direction or improve skill sets; created and implemented total compensation packages that tie to specific client goals; established project tracking practices, budgeting and expense reduction programs for clients in manufacturing, oil and gas, construction and real estate development among others; managed and coordinated large multi-task projects for implementation following organization change initiatives in a number of clients; and coordinated multiple projects to design and implement improved customer service/satisfaction levels (both internal/external clients) including establishment of responsive/pro-active call centers.

Much of the work of Somerville & Associates centers around the fundamentals of customer service differentiation and led to the formation of the Customer Service Institute of the Rockies to catalog best practices.

Product Development Corporation, Monterey, CA 2000 to 2003

General Manager and Human Resources Advisor

Product Development Corporation was a privately held distributor of hard copy telephone directories across North America operating as a service arm of the various Bell companies.

Led transition from single product line to multiple offerings utilizing core strengths and markets. Developed appropriate, new marketing strategies. Re-aligned organization structure along customer lines and established tight expense controls. Redesigned recruiting and HR practices and policies affecting up to 100,000 part-time employees. Acquired and integrated new call center operations. Required strong motivation and change management capabilities to re-direct operating teams.

Factory 2-U Stores, Inc. & Ohio Caliper, Inc, San Diego, CA 1997 to 2000

Director, Human Resources

Managed day-to-day activities and staff for private equity investment firm; supervised growth involving new store openings; acquired and implemented new POS and inventory control systems; consolidated warehouse operations and recruited new executive team including President, VPs of Finance and IT.

BET plc, London, England/Atlanta, GA 1991 to 1997

Director, Human Resources

BET Inc. was the U.S. operating arm of London based BET Plc., a $3.6 billion multi-national services conglomerate that contributed over $1.2 billion in revenues while remaining the most profitable of all BET worldwide businesses. Consolidated, and then directly ran, plant and access equipment sales and rental business with four operating units and 22 branches achieving highest EBITDA among all BET companies world-wide; the resort, golf, condominium, hospitality and leisure management business experiencing nearly 1000 percent revenue growth in three years; distribution (tanker trucking); personnel and temporary help services; cleaning, industrial laundries, and security firms all remaining non-union. Also had direct responsibility for HR, legal, property, environmental, investor relations and other administrative activities in the US. and personally handled all growth acquisitions as well as the marketing and sales of portfolio companies that were not operating at BET standards.

MISCELLANEOUS:

Trained Industrial Engineer cognizant of cost control methodologies. Frequent speaker on organizational development and growth strategy. Member of both National Association of Corporate Directors and Association for Corporate Growth.

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