Kathleen H. Smith

*** ********** **.

Wilkes-Barre, PA 18702-8205

Cell Phone: 570-***-**** Home Phone: 570-***-****

E-mail: acp3cp@r.postjobfree.com

CORE COMPETENCIES:

Organized; excellent communication verbal and written; problem-solving; project coordination; strategizing, planning, formulating objectives; establishing standards and procedures; highly driven; interpersonal, passionate, ethical, confidentiality, time management, multi-tasking

WORK HISTORY & EXPERIENCE:

2012- Present Dwellworks, LLC National

Independent Consultant

Deliver value and innovation to customers (Transferees) through a comprehensive suite of global mobility support solutions for relocating employees and their families.

●Briefs the Transferee on a location through a needs assessment, provide customized area welcome kit and guided tour.

●Provide an itinerary that includes appointments to view housing tailored to meet the Transferee's specific budget guidelines and rental requirements. Accompany client on visits to the properties.

●Assists with and/or offers guidance on obtaining bank accounts, government registrations, driver's license and vehicle information, mobile phones, insurance, emergency services, and medical care. Also offers information about shopping, dining, entertainment, and leisure activities.

●Offers area education information, performance statistics, enrollment procedures, and contact details of area schools for families with children.

2012- Present Safeguard Properties, Inc. / Master’s Builders National

Independent Inspector

Provide timely and accurate property inspections to provide critical information about the condition and occupancy status of a property so that steps can be taken to secure and protect it.

●Comply with a full range of inspections, including exterior occupancy checks, contact attempts with door hangers, and full interior inspections.

●Interior inspections are typically completed monthly, after the initial securing of a vacant property. Interior inspections comply with all investor and insurance guidelines.

●Through contact attempt inspections, up to three attempts on behalf of a lender or servicer to provide contact information and an offer of assistance to delinquent borrowers.

●Safeguard works on behalf of loan servicers and through its national vendor network to keep vacant properties secure, safe and well-maintained inside and out. Photographs of property condition, debris, mold, damages, vandalism, personal items and appliances are reported with a mobile application software. Strict adherence to due dates and special instructions are necessary. A monthly scorecard is reported on performance.

2001 2012 Kraft Foods Global Inc. Wilkes-Barre, PA

Administrative Specialist - Customer Service Specialist – Foodservices – Customer Supply Chain

●Clerical support for National Sales Team

●Contributed to sales growth by providing:

●Creative sales presentations, reports, employee sales initiatives and performance reviews

●Collated monthly meeting materials individualized per sales representative, per account

●Designed an Excel macro for ad hoc training-tracking reports

●Order Management of sample products enabling staff to sale new products, increasing sales

●Expedited massive sample orders for Wal-Mart Corporation initiating millions in product sales with our largest customer

1997 2001 *Nabisco Biscuit Company Wilkes-Barre, PA

Business Coordinator

*Nabisco was purchased by Kraft in 2001

●NBSC – National Business Services Center – first national center to provide clerical support for Nabisco’s National Sales Team

●Achievements and contributions:

●Perused incoming job request to determine assignment to a specific skilled specialist

●Determined project priority and timeline which would ensure customers received their project correctly in accordance with their request and on time by devising a job tracking system. Each finished project was reviewed before being returned to the customer.

●Created a customer satisfaction survey for each returned project to resolve problems, if any

●Designed a job tracking stamp for job folders which would ensure all phases of projects were signed off by proofreaders and coordinators to ensure accuracy

●Oversee production department, production team, and mailroom;

●Purchase decision-making and coordinate maintenance of two Xerox DocuTech printers;

●Employee Hiring/Firing decisions (utilizing Kelly Temp Services for all new hires);

●Training Coordinator collaborated with Maritz Corporation to create all training manuals, aids and order forms for Nabisco University--our in-house training guides; managed production inventory to fill orders expeditiously and ensure timely and accurate shipments;

●Promoted to Special Projects Coordinator developed in-house special skills training courses such as E-mail Etiquette, Time Management and, Organization Skills;

Wrote Process and Procedures Manual

●

2004 2009 Clinique Wilkes-Barre/Scranton, PA

Part-Time Sales Associate

●Hourly paid sales associate specialist hired specifically for special sales events at Clinique counters

●Contributed to sales growth by providing excellent customer service during high traffic periods

●Provided personal one-on-one cosmetic consulting to customers

1994 1997 National Healthcare Services Inc. Bear Creek, PA

Executive Administrative Assistant

●Clerical support to CEO and staff of private assisted living homes and county nursing facilities

●Typing correspondence, nurse’s field reports, business prospectus and spreadsheets

EARLIER EXPERIENCE:

●T.G.I.Friday’s Restaurant, Food Server/Team Leader, Wilkes-Barre, PA

●Iorio’s Fireside Inn Restaurant, Food Server, Bear Creek, PA

●YMCA, Lifeguard/Swim Instructor, Wilkes-Barre, PA

●Reilly Engineering, Executive Administrative Assistant, West Pittston, PA

●FutureGuard, Inc., Executive Administrative Assistant, Wilkes-Barre, PA

●Griffith, Aponick & Musto Attorneys-at-Law, Legal Secretary, Wilkes-Barre, PA

●INA Corporation, Legal Secretary, Philadelphia, PA

●Human Resources Network, Production Manager, Philadelphia, PA

●Texas Instruments, Inc., Word Processing Operator, Dallas, TX

●Texas A&M University, Secretary, Math Department, College Station, TX

●Aggieland Photography, Receptionist, College Station, TX

●Aggieland Florist, Florist/Customer Srvc Assistant, College Station, TX

SUMMARY:

●Advanced Certificates in Microsoft Office: Word, Excel, PowerPoint and Outlook

●Customer Service Certification – Penn State University

●Certification in writing and proofreading

●Mastered mass-mailing production

●Type 65+ WPM

●Expert word processing operator

EDUCATION:

Luzerne County Community College, Business Administration

Penn State University, Customer Service Certification

Bryan High School, Graduate, Bryan, TX

AWARDS:

“Above and Beyond”, Manager’s Award Kraft Foods

“Gold Star”, Manager’s Award T.G.I.FRIDAY’S

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