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Manager Customer Service

Location:
Westland, MI, 48185
Salary:
45,000
Posted:
June 08, 2015

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Resume:

Mary Kay Ross

**** ********* *****

Westland, MI 48185

Phone: 734-***-****

E-mail: acp39w@r.postjobfree.com

Summary

Goal driven, energetic, organized, team oriented professional with years of diversified work experience, including; Corporate Controller, and Public Accounting, Executive Administration, Human Resources, Recruiting, and Management. Highly skilled in various software applications via PC’s, tablets, internet, along with Microsoft and Ultra Tax products. Communication, Leadership, interpersonal, and organizational skills, along with my tenacity to accomplish goals are my strengths.

Work Experience

Accountant/Corporate Controller, Fitness Things, Inc. Plymouth, MI January 13, 2014 – Current

Accounting operations of the company, to include the production of periodic financial reports, maintenance of an adequate system of accounting records, and a comprehensive set of controls and budgets designed to mitigate risk, enhance the accuracy of the company's reported financial results, and ensure that reported results comply with generally accepted accounting principles or international financial reporting standards. Responsible for cash management and risk management. Ensuring that accounts payable are paid in a timely manner, that all reasonable discounts are taken on accounts payable, that accounts receivable are collected promptly, process payroll in a timely manner, ensure that periodic bank reconciliations are completed, required debt payments are made on a timely basis, maintaining the chart of accounts. Maintain an orderly accounting filing system, and maintain a system of controls over accounting transactions

Office Administrator/Bookkeeper Boloven, Tiano & Associates, P.C, Plymouth, MI 2009 - 2014

Office Administrator, assisting the Partners of the firm and overseeing the staff

Responsibilities include; Firms bookkeeping, payroll reporting, Simple Plan and 401(k) match, New Hire engagement, Time Reports, Server and Software updates, A/R & A/P, company deposits and, banking, E-filing of returns and extensions, office supply inventory and ordering, Project Management, monthly WIP reports, Client billings, BT Profit and Loss Comparison, Firm Insurance, data base upkeep, passwords, security codes and records keeper.

Recruiter/Office Manager, the Barton Group, Livonia, MI, 2007- 2009

Executive Recruiting Professional, hiring and placing local, regional and global / international search and placement for executives, managers, technical and professional individual contributor roles. Recruiting in the automotive and manufacturing and industrial environments including electronics, electrical, mechanical, and chemical, energy, engineering, business related positions.

Handled company Bookkeeping, Ledger, expense reports, payroll, and data base upkeep.

Dispatcher / Customer Service, Bill Brown Ford, LLC Livonia, MI, 2001-2007

Responsible for managing all fixed operations policies & procedures, along with administrating all repair orders, payroll using Ford Motor Company’s Service Labor Time Standard & troubleshooting various department opportunities

Managed & Monitored fixed operations using “Best Practices” across the automotive vertical

Administrative Account Assistant, Kenna Kachel, C.P.A., Southfield, MI, 1998-2001

Developed & managed all financial metrics along with corporate data bases

Implemented Corporate Policies & Procedures

Updated & Created computer spreadsheets, audited client bank accounts

Bookkeeping, General Ledger, Expense Reports, data base mgmt.

Responsible for all the firms banking and 401 (k) transactions

Executive to the President, Hungry Howie’s, Inc. Madison Heights, MI, 1990-1998

Created, Processed & maintained all Financial & Client Data Bases

First Employee to collect fees set forth in the Corporate Franchise Agreements

Operations Manager, Burger King, Inc., Taylor, MI, 1986-1987

Supervised in the following areas: Financial, Accounting, Personnel, Administration, P&L, Training, OSHA, and Fixed Expenses.

District Operations Manager, Taco Bell Corporate, Farmington Hills, MI, 1978-1986

Progresses through the ranks, starting as a teenager with responsibilities including all aspects of; Managing 359 employees, involving hiring, training & motivating the team.

Increased Sales & Profits while maintaining “Quality, Service and Cleanliness” standards

Led “Award Winning” Group of Professionals

Education

Madonna University, Livonia, MI – Currently pursuing Bachelor of Science in Accounting

(Frequently on the Dean’s List). Goal is to obtain a Masters

Ford Motor Institute, Ford Motor Co., Dearborn, MI

Business Management/Public Speaking

IS/IT Training; Information Systems (Corporate & Customer), Information Technology

Michigan Employment Law Certificate

Certified Food Service Manager, State of Michigan

OSHA (Occupational Safety and Health Administration) Training

Mercy High School, Catholic College Preparatory School

Technical Skills: Microsoft Dynamics GP, Microsoft Office Suite, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Internet, Ultra Tax, Quick Books 2015, ProSytem Fx Practice Management-Office Addition, Microsoft Power Point, Adobe, ADP Dealer, Lotus, Articles of Organization filing



Contact this candidate