Customer Service Assistant
Resume:
Viola M. Crouch
P.O. Box ***
Beggs, OK *****
Phone: 918-***-****
Alt. Phone: 918-***-****
E-mail: *********************@*****.***
OBJECTIVE
1. Assistant director where I can build moral within the company
2. HR assistant building moral between employees and management
3. I also love to do billing; I may see a product that the company has over looked
that could bring in more money
4. I can counsel clients; my last job was a lot of counseling clients
SUMMARY OF QUALIFICATIONS
Highly motivated, team player or able to work alone. Was the director over 3
counties, worked with other directors and Sr. Management to go from Good to
Great.
I brought H & S sales up from 15 customers to well over 1,000. I have done
billing, HR, I'm very good building relationships between customer & company. I
know Word & Excel really well. I have worked in fund raising in which I had a goal
of $25,000.00 and raised over $50,000.00. I counseled clients who have lost
everything in a disaster, helped them decide how they would get back on their
feet, the fastest way
WORK EXPERIENCE
Director (4/1995 - 6/2009)
American Red Cross,
10151 E. 11th. Corporate Office 74128 Tulsa, OK
19 N. Main Sapulpa, OK. 74066 (my office)
Todd Gourd...supervisor
I completely revamped H & S, billing & customers, helped our county raise over
$50,000.00 and had a goal of only $25,000.00, helped with payroll, I'm very
good with running interference between management, employees & customers. I
can see both sides. I'm also very good at keeping volunteers involved &
interested in the organization. I always arrived early & left late. I was responsible for 3 counties; I kept track of customers Health & Safety dates, billing, fund raising, day-to-day office, inventory, ordering supplies, phones, mentoring disaster victims, opening shelters, plus a number of other duties. A lot of customer service and PR.
Shipping clerk, ordering clerk & switchboard operator 1981-1983
Southwest Packaging (Green Bay Packaging)
6106 W. 68th. Tulsa, OK. 74131
Bill Holtwick & Ed McCormick...supervisors
I worked in shipping for a year while the other clerk took a year off. Then they asked me to move to the office and work as a relief operator on a multi-line switchboard and take on the ordering desk. I took orders for box purchases. Had to do all the drawings for the boxes, sizes, then do the billing. Made sure all customers shipping & billing was correct. Worked a lot with customers to make sure all needs were met & they with happy.
Sales clerk 1980-1981
CJ's Book Nook
713 S. Mission
Sapulpa, OK. 74066
Dr. & Judy Stabbler...owners
Opened store, answered phones, sold books, inventory, and ran cash register
Beggs Nursing Center (Country Lane) 1979-1983
306 E. 7th. Street, Beggs, OK. 74421
Judy McKee...Administrator
I was a CNA and CMA I worked closely with patients and their families, took all vitals, gave meds, made sure all their needs were met. If I had an emergency I called in another supervisor. I worked here several different times. For a while I was full time, and then I went to part time and relief.
EDUCATION
High School Diploma or Equivalent
St of Oklahoma
Oklahoma City, OK.
05/18/1994
I never missed school unless I was really sick. I had almost perfect attendance in
grade school, I got the mumps 1 day before Christmas break. I took some business classes & was a teacher's assistant for 5 years. My sophomore year my Dad passed away and I decided I needed to work and help Mom so I quit school and started working. In April 1994 I decided I wanted to get my HS diploma but didn't have time to go back to school so one day on my lunch break I ran over and asked what I needed to do to get it and they told me I had to take the test. I set up a date and 2 weeks I took the test and passed! I really didn't think I would after being out of school so long and not studying for it. I guess I was listening more in school than I thought.
ADDITIONAL QUALIFICATIONS
1. I volunteered for the Red Cross from 1983 to 1995 when I was hired. I helped
people who had lost their home to a disaster such as house fire, tornado, etc.
2. I received the highest award Red Cross gives in Management achievement
3. I volunteered at a convenience store in Kiefer for about 2-1/2 years so I could learn how to manage a store, ran a cash register and make change. It was run by friends and I had always wanted to own the grocery store my Dad was manager of.
REFERENCES
Phil Williams
Southbridge Office Park
1743 E. 71st. Street
Tulsa, OK 74136
****.*.********@******.***
Ex. board member & Owner of L.P.D. Energy
Terry Dillsaver
2102 S. Wood Drive
Okmulgee, OK 74447
*****.*********@***********.***
Ex Board Member & Edward Jones Agent
Dr. Corina Tressler
12126 South Yukon
Sapulpa, OK. 74066
Ex Board Member & Vet
You may contact any of my ex employers however I think most are out of business or have new managers.
ORGANIZATIONS:
Chamber of Commerce (Sapulpa & Okmulgee)
United Way (Sapulpa & Okmulgee)
Beggs Zoning & Planning Committee
Beggs City Council
Local Emergency Planning Committee (LEPC) Okmulgee & Okfuskee Counties
several more I can't think of
Extra REFERENCES of people I worked with or worked for me:
Erica Shafer 918-***-**** *********@*****.***
Erin Michael 918-***-**** *********@***.***
James Cleland 918-***-**** *****.*******@********.***
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