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Customer Service Representative

Location:
Las Vegas, NV
Posted:
June 08, 2015

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Resume:

Tamika Edwards

702-***-**** Email: acp34d@r.postjobfree.com

Customer Service Representative with 15 years of experience of demonstrated successes. Strategic, efficient, productive and solution-focused. Eye for detail excellent written and verbal communication skills and extremely productive in a high volume and high stress environment.

Education/Certifications

04/2002 – 12/2004 Cal State Los Angeles University East Los Angeles

Major: BS, Nursing (Pending)

Professional Experience

Customer Service Representative Barrister Global Services 12/2013 – Present

Negotiate fees for repairs, recruit and sign up new technicians for onsite printer and computer repairs. Advise technicians of the scope of work, tools needed, date and time of the call, and include any site-specific information. Ensuring technicians have all documentation needed to successfully complete the service call. Contacting end-user to set and confirm appointment for multiple projects. Dispatch technicians to perform break fix repairs.

Customer Service Representative Netflix (Cornerstone Staffing) 1/2013 – 12/2013

Account management, establish/deactivate accounts, process payments and trouble-shoot devices.

Customer Service Representative UPS Teleservices 10/2009 - 3/2012

Provide IT support and troubleshooting shipping software, and provide remote access for creating imports of files. Processed international shipment and ensured customs requirement and documents were valid for shipments. Process orders for parts via logistic inventory, creating flights and drive orders to deliver shipments, tracing lost packages. Data entry of master files, and processing; performed a variety of back office functions.

Customer Service Rep/Ops Administrator Diamond Resorts Int’l 04/2008 – 04/2009

Responsible for the resolution/fulfillment of member/owner request including but not limited to: payment processing, and billing, sales inventory and bookings, and sales incentive fulfillment, club request. Perform a variety of back office functions: handles inbound calls to club operations area as part of supporting remote for contact centers, sales center and resorts, as well as placing outbound calls to members/owners when necessary. Resolved billing discrepancies and initiates refunds if necessary. Performed points adjustments or audits upon request as outlined in departmental policy. Facilitate account updates. Responsible for booking/fulfillment/resolution of affiliate resort inbound reservations.

Customer Service Representative Verizon Wireless (Sitel Corporation) 03/2007 to 08/2007

Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve customer billing issues. Provide technical support for programming and upgrading phones and calling plans. Processed customers payments.

Customer Service Representative Sony Computer (Clientlogic) 12/2005 to 12/2006

Answer inbound calls providing technical support for Playstation gaming systems. Assisting customers with in warranty and out of warranty exchanges. Processed payments for U.S. and Canada repairs. Answered an average of one hundred customer calls in a day through the call center queue.

Cashier/Courtesy Desk Clerk Walmart 02/2005 to 12/2005

Assist customers upon check out. Worked courtesy desk assisting customer with exchanges and returns. Processing merchandised to be returned to vendor.

Tutor/ Learning Center Aide Los Angeles Southwest College 06/2001 to 12/2004

Tutor students in various science courses, English and GED prep classes. Help student learn test taking skills and studying techniques.



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