Cathy Wright, CHRP

acp33w@r.postjobfree.com, 801-***-****

**** ****** **** ******

West Jordan, Utah 84081

SUMMARY

Extensive experience as a Human Resource Generalist, Payroll Specialist and office administration. Additional experience in recruiting/retention, AP/AR, and benefit negotiations. Knowledge and involvement in the manufacturing, electrical / communication, construction and health care industries. Licensed in Life and Health Benefits Insurance.

Skills and capabilities include:

Effective communication and interpersonal skills with all levels of the organization.

Proven ability to work creatively and analytically in a problem-solving environment.

Participate in benefits brokering negotiations resulting in restructuring of entire welfare benefits program.

Strong assessment and interviewing skills and knowledge of effective retention strategies.

Developed benefits training and implemented it throughout the seven state divisions of a company.

Implemented a development course focused on personal accountability, responsibility, and attitude. Goal setting was linked to company business initiatives and team building.

Knowledge of state and federal human resource laws and state licensing requirements.

WORK EXPERIENCE

C3 Contacts, Salt Lake City, Utah 2013 – 2015

Human Resource Coordinator / Customer Service

Promoted to Human Resource Coordinator to administer special projects in eliminating the backlog of critical new hire paperwork.

Assisted in the ramp up of the hiring for a new line of business doubling our workforce, and the associated human resource paperwork.

Conducted an Open House for the 1000+ employees in presenting a new benefits plan for the 2015 plan year.

Met with pre-hire and new hire employees to assist with the drug testing and collecting proper documentation to conduct the E-verify program.

Customer care agent HumanaOne resolving customer queries and advocating current benefits.

Met or exceeded the client performance metrics.

Professionally handle a high volume of incoming and outbound inquires of potential and current customers regarding Medicare Advantage and Medicare Part D Prescription Drug Plans.

Responsible for call disposition, compiling and generating reports as required.

Utah Transit Authority, Salt Lake City, Utah 2011 – 2012

Human Resource Benefit Assistant

Served as central point-of-contact to the over 2,000 employees and their family members regarding benefits.

Participated in the new employee orientation of the benefits program and the two week open enrollment period in the various offices and transit locations along the Wasatch Front.

Accurately entered all employee benefit information in the HRIS for the billing, payroll and enrollment programs.

Reconciled administrative and union monthly enrollment benefit statements from nine insurance vendors.

Created proper paperwork to pay benefits related billings and processed payments to vendors.

Advised and resolve concerns of associates and management according to directives.

Established relations with associates and vendors using communication and listening skills effectively.

Christus Health Utah, St Joseph Villa, Salt Lake City, Utah 2007 – 2010

Human Resource Assistant - Payroll Specialist

Recruitment and retention of all personnel.

Advise and resolve concerns of associates and management according to directives.

Established procedural system to process payroll in a timely and accurate manner.

Maintain associates moral as a member of the employee satisfaction committee, initiating fun and involvement in the workplace including community volunteer opportunities.

Monthly contributor of articles to the employee newsletter regarding safety, motivation, and benefit information.

Create and maintain human resource management reports including State and Federal reporting.

Creating a timely system to track all garnishments and levies according to mandated laws.

Active member of the Safety Committee and Customer Service Committee.

Administrates Worker Compensation, STD, LTD and, risk management reporting.

Salt Lake Regional Medical Center, Salt Lake City, Utah 2004 - 2007

Human Resource Generalist

Promoted facility and corporate perception through customer service to the employees and the public.

Developed and orientated employees in corporate welfare and benefit plans. Conducted yearly open enrollment for 600+ employees.

Organized, established and maintained online and internal personnel/payroll form procedure methods.

Generated enthusiasm of hospital employee events incorporating both traditional and novel ideas.

Facilitated honest, equitable communication between hospital administrators and employees.

Established communication channels within corporate structure to maximize timely and accurate information.

Recruited for all positions utilizing job fairs, college affiliations, online postings and professional associations.

Interim Human Resource Director for five months in 2006 fulfilling hospital directorship responsibilities.

GSL Electric, Salt Lake City, Utah 1995 - 2004

Benefit Manager

Designed and implemented new employee orientation to ensure that all new employees understand the company code of conduct.

Assessed employee benefits’ needs resulting in restructuring of available company benefits, increasing employee satisfaction.

Managed the company benefits budget ensuring that the program was competitive and within budget.

Maintained HRIS system ensuring accurate and timely utilization of benefits and retrieval of information for other purposes.

Co-chaired monthly training of corporate personnel in areas of management development, employee relations, and customer service.

EDUCATION

Human Resource Management Certificate, University of Utah

University of Phoenix, Business Communication Administration

PROFESSIONAL AFFILIATIONS

SHRM Member since 2004

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