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Substance Abuse Customer Service

Location:
Chillicothe, OH, 45601
Salary:
60,000
Posted:
June 08, 2015

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Resume:

Contact Information

Robyn M. Lettvin, J.D.,M.S.W., L.I.S.W-S.,C.I.R.S.

*** ****** ******* *****

Chillicothe, Ohio 45601

740-***-****

740-***-****

acp325@r.postjobfree.com

Objective: To obtain a position where I can use my knowledge and skills to their fullest potential.

Education:

University of Massachusetts Medical School, Certificate Program, 2014

*Center for Integrated Primary Care, Primary Care Behavioral Health

The Ohio State University, M.S.W., 2005

*Graduated with a 3.81 G.P.A while working full-time

Capital University Law School, J.D., 1997

*Certificate of Academic Excellence in Labor and Employment Affairs

Ohio University, B.A., Political Science, 1994

*Member of Pi Gamma Mu

*Member of Golden Key National Honor Society

*Cum Laude Graduate

*Member of Student Senate-Ohio University Chillicothe

*Dean’s List

*Work Study in Spanish Language Lab

*Received sister-city scholarship to study abroad in Mexico

Ohio Northern University, Majored in Political Science/Pre-Law and History

Education 1990-1992

*Dean’s List

*Northern Chimes Handbell Choir Member, which travelled throughout state to play for congregations of various denominations

Experience:

7/2013-Present

Scioto Paint Valley Mental Health Center

Integrated Care Program Coordinator

*Developed and implemented a program that integrated primary care into

a behavioral setting which included developing policies, hiring, reading blueprints,

decorating and ordering medical equipment for new facility, monitoring

construction and providing feedback for changes.

*Once operational, supervising an interdisciplinary team developed to provide

comprehensive care to underserved populations including the mentally ill, to

those with substance abuse issues, the geriatric population as well as children.

*Prepared extensive reports for the grantors.

*Organized community events, i.e. Open House, participated in health fairs

as well as other marketing opportunities.

*Continued to provide quality clinical care to existing mental health case load.

*Interacting with other community partnering agencies to advocate for patient

needs.

12/2007-10/2013

Scioto Paint Valley Mental Health Center

Emergency Services Coordinator, Chillicothe, Ohio

*Managed staff of nine as well as over fifty volunteers in

combined Crisis Center/2-1-1 call center.

*Conducted lethality assessments, crisis intervention and

emergency hospitalizations (both voluntary and probate)

*Provided community outreach and education to area agencies

regarding services of the Crisis Center and SPVMHC.

*Provided information and referral services to area

agencies via use of IRIS database.

6/2008-3/2009

Ohio University-Chillicothe- Social Work Adjunct Faculty

*Taught classes on Social Work Policy, Social Work as a Profession, Child Abuse and Neglect and Social Welfare Law.

7/2007-12/2007

National Church Residences-Social Worker

(Traditions at Bristol Village, Traditions of Chillicothe, NCR at home

Home Health and Hospice)

*Provide supervision to non-licensed social services designees

*Audit files

*Conduct geriatric depression screens, MMSE (mini-mental status exams

*Consult and counsel geriatric population and their families

*Work with dementia, hospice and homebound populations

1/2007-7/2007

The Ohio Department of Job and Family Services-Human Services Developer II

*Drafted and implemented adoption and foster care policy

*Revised rules for the Ohio Administrative Code

*Monitored county compliance with child welfare policy/rules

1/2005-3/2007

Ohio University-Chillicothe-Adjunct Faculty

*Taught multiple sections of Political Science 150-“Current World Issues”

*Evaluated student performance

1/2004-5/2004

Veteran’s Administration Medical Center-Chillicothe

9/2004-8/2005

Social Work Intern

*Worked on the substance abuse treatment program unit,

conducting psychosocial assessments, addiction severity indexes, and

individual and group counseling, following the tenets of 12-step program.

*Worked in Health Care for Homeless Veterans program, locating homeless

vets in the community and linking them with services for veterans.

*Worked in the Mental Health Intensive Case Management program,

visiting veterans placed in group homes and following through with their

service provision and medication management.

6/1998-1/2007

Ross County Job and Family Services-Children’s Services-Lead Worker

Protective Services

*Assessed families for risk of child abuse/neglect

*Performed crisis intervention, including counseling

*Referred families to community services

*Testified in court regularly

*Worked with families on issues such as substance abuse, domestic violence

and sexual abuse

*Provided supervision to unit in absence of supervisor

*Audited files for compliance with state and federal mandates.

Licenses:

Licensed Independent Social Worker-State of Ohio - I.0700400-SUPV

Ohio Driver’s License

Certifications:

AIRS Certified Information and Referral Specialist exp. 11/4/2014

CPR Certified-Red Cross- Certificate ID: GQVIJ5

References:

Todd Tinker, Former Supervisor 740-***-****

Rayetta Caugherty, Former HR Director 740-***-****

Glenna Huff, Former Co-Worker 614-***-****

Courses taught:

Political Science 150-Ohio University Chillicothe- 4 credit hours-

Taught intermittently 1/05-3/07

Social Work 390-Social Policy

Social Work 380-Child Abuse and Neglect

Social Work 190-Social Work as a Profession

Social Work 384- Social Work and the Law -Winter 2008-2009)

Trainings offered:

Have offered training on child abuse/neglect and mandated reporting to

pre-school teachers. I have also spoken at the SW 380 classes at OU-C and at

OU-Pickerington regarding child abuse /neglect.

Professional Service Activities:

-Participated in Ross County Continuum of Care Homeless Count-Fall/Winter 2005-2006 and 2008

-Former Member of the Ross County Suicide Prevention Coalition-Elderly subcommittee

-Former Member of Ross County Continuum of Care

Continuing Education:

2007-2011 CEU Certificates on file and available upon request.

2012

CEU-Bearing

Collaborative Documentation • Anger De-escalation • Legal and Ethical Issues for Mental Health Professionals • Clinical Supervision: Population Specific • Clinical Supervision: Recovery Model • Clinical Supervision: Special Topics Part 1 • Clinical Supervision: Special Topics Part 2 • Clinical Supervision: Assessment and SMI Services • Clinical Supervision: Core Elements • Confidentiality of Substance Abuse Treatment Information • Trust Me: Insights into Ethical Leadership MHCA • Understanding the Effects of Substance Abuse-EBP • Treating Substance Abuse in Older Adults • Substance Abuse and Violence Against Women • Recognizing Substance Use Issues in Older Adults • Managing Depressive Symptoms in Substance Abuse Clients During Early Recovery • Incorporating Alcohol Pharmacotherapies Into Medical Practice • MH & Addiction Services: Evolution Not Revolution • Diagnosing Substance Use Issues in Older Adults • Documenting the Treatment Planning Process • Goals, Values, and Guiding Principles of Psychosocial Rehabilitation • Predicting Violence and Threat Assessment • Working with Children in Families Affected by Substance Use • Ethics and Indigent Care in Behavioral Health • Law, Ethics and Confidentiality in Behavioral Health • All About WRAPS Including an Overview of the Research Findings and Values and Ethics • Alcohol and the Family • Fundamentals of Fetal Alcohol Spectrum Disorders • Gambling Addiction • 2012 Psychiatry Update: Solving Clinical Challenges Improving Patient Care • Motivational Interviewing

Non CEU-Bearing

Understanding Substance Abuse Problems in the Workplace • Treatment as an Alternative to Incarceration for Offenders with Mental Health and Substance Abuse Disorders • Overview of Substance Abuse for Paraprofessionals in Behavioral Health and Social Service Agencies • Infection Prevention Part 2 • AIRS: Information & Referral for Military Service Member and Their Families • AIRS: The Information and Referral Process • AIRS: Serving People with Mental Health Issues • Cultural Diversity • Customer Relations • CPR Refresher • Alcohol and the Family for Paraprofessionals • Fire Safety • First Aid Refresher • AIRS: Information and Referral Customer Service • AIRS: Serving Young People • AIRS: Empowerment and Advocacy in Information and Referral • Overview of Medications for Paraprofessionals

2013

CEU-Bearing

Aiding Recovery for People in Post-Psychosis • Working with a Person in Psychosis • Treating Substance Abuse in Older Adults • Adolescent Substance Abuse Clinical Pathways Training • Substance Abuse and Violence Against Women • Managing Depressive Symptoms in Substance Abuse Clients during Early Recovery • Understanding the Effects of Substance Abuse • Incorporating Alcohol Pharmacotherapies into Medical Practice • HIPAA for Healthcare Professionals • All About WRAPS including an Overview of the Research Findings and Values and Ethics • Cultural Diversity • Law, Ethics, and Standards of Care for Community Mental Health Professionals • Field Instructor Training 2013: Preparing Our Next Generation of Social Workers • Diagnosing Substance Use Issues in Older Adults • Confidentiality of Substance Abuse Treatment Information • Gambling Addiction • Working with Children in Families Affected by Substance Use • Crisis Management • Fundamentals of Clinical Supervision • Revolutionizing Diagnosis & Treatment Using the DSM-5 • Ethics and Supervision in a Trauma Informed System of Care • Goals, Values, and Guiding Principles of Psychosocial Rehabilitation • Motivational Interviewing • Documenting the Treatment Planning Process • Sticks and Stones, Texts and Tweets • Fundamentals of Fetal Alcohol Spectrum Disorders • From Spice to Pills to Powder-Drug Update 2013 •

Non CEU-Bearing

AIRS Annual Meeting Attendance • Understanding Substance Abuse Problems in the Workplace • CPR Refresher • First Aid Refresher • Fire Safety • Alcohol and the Family for Paraprofessionals • Alternatives to Incarceration for Offenders with Mental Health and Substance Abuse Disorders • Overview of Substance Abuse for Paraprofessionals in Behavioral Health and Social Service Agencies • Emergency Preparedness • Clinical Supervision: Recovery Model • Clinical Supervision: Core Elements • Clinical Supervision: Population Specific • Infection Prevention Part 2 • Supervision and Leadership •Clinical Supervision: Special Topics Part 2 •Clinical Supervision: Assessment/SMI Services • Customer Relations • Clinical Supervision: Special Topics Part 1 • MH & Addiction Services: Evolution Not Revolution • Overview of Medications for Paraprofessionals • AIRS: Staff/Volunteer Management in Disasters for Information and Referral Providers • Corporate Compliance and Ethics • AIRS: Introduction to I & R • AIRS: Serving Young People • AIRS: Serving People with Mental Health Issues • AIRS: Information and Referral Customer Service • AIRS: Information and Referral for Military Service Members and Their Families • AIRS: Working with Challenging Clients • AIRS: Inclusions and Exclusions • AIRS: Empowerment and Advocacy in Information and Referral • GAF Training •

2014

CEU-Bearing

Person-Centered Planning • Overview of Psychopharmacology • Veteran and Civilian Healthcare Series: Making the Connection: Mind, Body, Spirit • Integrating Primary Care with Behavioral Healthcare • HIPAA for Healthcare Professionals: How to Avoid Disciplinary and Malpractice Actions • Motivational Interviewing • Coordinating Primary Needs of People with SMI • Goals, Values and Guiding Principles of Psychosocial Rehabilitation • DSM-5 Overview • Cultural Issues in Mental Health Treatment • A Biopsychosocial Model of Addiction • Best Practices in Substance Use Treatment Compliance • Confidentiality of Substance Abuse Treatment Information • Adolescent Substance Use Disorder Clinical Pathways Training • Understanding the Effects of Substance Use and Substance Use Disorders-EBP • Crisis Management • Promoting Integrated Health and Mental Health Services • Understanding Dementia • Scared Stiff! Fast, Drug-Free Treatment for Anxiety Disorders • Foundations of Motivational Interviewing- Part 2 • Professional Ethics: Moral or Legal • Maintaining Focus in Clinical Supervision • Motivational Interviewing: Clinical Supervision Tools • Certificate Program in Primary Care Behavioral Health (36 hours) • Therapeutic Boundaries • Person-Centered Planning • Age-Specific Care • First Time Field Instructor Orientation •

Non CEU-Bearing

AIRS: Information and Referral for Military Service Members and Their Families • AIRS: Serving Young People • Corporate Compliance and Ethics • Blood-Borne Pathogens • AIRS: Inclusions and Exclusions • Emergency Preparedness • Predicting Violence and Threat Assessment • First Aid Refresher • Fire Safety • Customer Relations • CPR Refresher • Infection Prevention Part 2 • Supervisor Training Curriculum Part 3: How to Discipline and Promote Positive Work Place Enjoyment • Promoting Recovery in Mental Health Treatment •

2015

CEU-Bearing

Therapeutic Boundaries • Person-Centered Planning • Age-Specific Care • Integrating Primary Care with Behavioral Healthcare • Overview of Psychopharmacology • Crisis Management • Adolescent Substance Use Disorder Clinical Pathways Training • Confidentiality of Substance Use Information • Best Practices in Substance Use Treatment Engagement • Understanding the Effects of Substance Use and Substance Use Disorders-EBP • Biopsychosocial Model of Addiction • Ethical Social Work Leadership • Social Work Supervision: Opportunities for Growth

Non CEU-bearing:

Promoting Recovery in Mental Health Treatment • Blood Borne Pathogens • Corporate Compliance and Ethics for Paraprofessionals • Fire Safety • Confidentiality and HIPAA •CPR Refresher • Cultural Diversity •Emergency Preparedness • First Aid Refresher • Customer Relations • Environmental Safety in the Workplace • AIRS: Working with Challenging Clients • AIRS: Serving Young People • Infection Prevention Part 2 • Confidentiality in Information and Referral Services • AIRS: Information and Referral Customer Service • AIRS: Empowerment and Advocacy in Information and Referral • AIRS: Information and Referral for Military Service Members and Their Families • AIRS: Inclusions and Exclusions •



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