Customer Service Representative
Resume:
Dashenelle L. Dennis
Dallas, TX 75241
Career Objective: Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
Key Accomplishments: •Managed a high-volume workload within a deadline-driven environment. Resolved an average of 120 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
•Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
•Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
•Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Professional Work Experience
Customer Service Representative
Connextions Call Center, Irving, Texas 03/2013-05/2014
Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors.
Provided quotes and executed online policy changes for auto, home and excess liability.
Used consultative selling techniques to provide leads for telesales personnel.
Customer Service Representative
Aegis Communications, Irving, Texas 01/2012-03/2013
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation
Cashier
Family Dollar, Tyler, Texas, 04/2011-02/2012
Resolve customer complaints.
Answer customers' questions, and provide information on procedures or policies
Request information or assistance using paging systems.
Stock shelves, and mark prices on shelves and items.
Compile and maintain non-monetary reports and records.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Post charges against guests' or patients' accounts
Professional Education
St Claire Community College, Dayton, Ohio 09/2008-01/2009
Major: Aviation
Arise Academy, Dayton, Ohio 09/2006-06/2008
General Studies
Achievments:
High School Diploma
Honors
Class Val Victorian
GPA 3.70
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